Category: Solutions

Back Office Support Data Management Global Outsourcing Philippine Outsourcing Solutions

5 Legal Services You Can Outsource to the Philippines

Legal processes are meant to be strictly between the company and their in-house legal team or law firm. But for the non-core tasks around those legal processes, many businesses are...

By OABPO Blog Team

July 28, 2014

Solutions

Turn an angry caller into a loyal customer in 5 steps

Angry customers are considered as staple elements in firms that offer inbound customer service solutions, be it in the Philippines or any other top outsourcing destination. No matter how impeccable...

By OABPO Blog Team

July 25, 2014

Solutions

Why subject lines matter when sending customer service emails

If your business uses email as a customer service channel or as one of your outsourced call center support services, you probably send your customers dozens of emails a day....

By OABPO Blog Team

July 25, 2014

Solutions

3 Things to Remember When Creating Customer Satisfaction Surveys

As a business that relies on the support received from your customer base, ensuring that your customers remain satisfied and loyal is your main task. Measuring their satisfaction with the...

By OABPO Blog Team

July 24, 2014

Global Outsourcing Solutions

Does your company need a Chief Customer Officer?

In some companies, all customer engagement activities, including those handled by outsourced call center support services, are strategized and managed by the designated Chief Customer Officer. Businesses attest to this...

By OABPO Blog Team

July 23, 2014

Global Outsourcing Solutions Top Story

Do your customers really use your customer service channels?

Today’s tech-driven industries have made multi-channeling a must for customer service delivery. This is exactly why web-based tools are indispensible for business process outsourcing (BPO) firms that offer call center...

By OABPO Blog Team

July 22, 2014

Solutions

Government grants over P100M to Philippine BPO

Data released by the Philippine Statistics Authority (PSA) revealed that the Philippine government extended more than P100 million to various activities promoting business process outsourcing (BPO), including programming and call...

By OABPO Blog Team

July 21, 2014

Philippine Outsourcing Solutions Top Story

Customer service-oriented recruiters: Where excellent hiring starts

Every contact center in the Philippines needs quality assurance not just for employee performance, but also for separating excellent hires from unqualified candidates. For recruiters to execute this role fully,...

By OABPO Blog Team

July 14, 2014

Data Management Solutions

Things to consider when choosing your data service provider

Data service outsourcing is undeniably a rising trend among businesses that deal with sensitive data management processes and information storage functions. Outsourcing does not only reduce operational costs, it also...

By OABPO Blog Team

July 9, 2014

Solutions Top Story

Top 4 signs you are failing at content marketing

For several reasons, content marketing can be a very powerful tool in increasing a brand’s online visibility. The assumption that customers don’t care about content is wrong. Outsourcing service provider Open...

By OABPO Blog Team

July 8, 2014

Join us on facebook

Error: Failed to retrieve posts from Facebook API.