Category: Top Story

Philippine call centers cause erosion to Indian counterparts

Call centers in the Philippines have been consistently taking the country’s business process outsourcing (BPO) industry to great heights by earning the sector acclaims and positive reputations from foreign markets....

By OABPO Blog Team

October 24, 2014

Top Story

How to cultivate a sense of customer service in every employee

When we explained that customer experience thrives on the collaboration of every role in a company, we pointed out that that the employees failure to recognize this hints work culture...

By OABPO Blog Team

October 23, 2014

Top Story

Cancel my subscription: The art of letting dissatisfied customers go

When your customers reach out to your outsourced call center in the Philippines and express the desire to cancel their subscription from your services, should you exhaust all possible ways...

By OABPO Blog Team

October 23, 2014

Top Story

4 Reasons people choose to leave online communities

In order to fulfill your role as an online content moderator or community manager effectively, you must get to know the members of your online community. Primarily, you must understand...

By OABPO Blog Team

October 21, 2014

Top Story

Online community management: When is it right to ban members?

Online content moderators are like members of your neighborhood watch. Just like your local community, Internet users are free to interact with one another and express contrasting opinions on different...

By OABPO Blog Team

October 20, 2014

Top Story

Why you should welcome user-generated content even when it can be damaging

Making your online platforms interactive by welcoming comments, reviews, contest submissions, social media posts, and other contributions is definitely a good way of strengthening your online presence. These interactions drive...

By OABPO Blog Team

October 17, 2014

Top Story

Why comment moderation should be a blogger’s priority

Most content marketers and bloggers would agree that one crucial metric that can determine a blog s success is the volume of feedback it receives from its target audience. Blog...

By OABPO Blog Team

October 10, 2014

Top Story

How to make your forum moderators love their work

Moderators serve as your online community’s police force. They ensure that everyone observes your rules; that’s why they are empowered to filter user-generated content or ban spammers. They can come...

By OABPO Blog Team

October 3, 2014

Top Story

Open Access BPO debuts newly redesigned website

With the aim to continuously improve the experience we provide to our current and prospective outsourcing clients, we at Open Access BPO proudly announce the launching of our improved corporate...

By OABPO Blog Team

September 25, 2014

Top Story

5 Weak spots that can diminish your sales team’s morale

Perhaps one of the most common challenges faced by sales managers and business owners is finding ways on how to keep their sales agents motivated. When your sales representatives, including...

By OABPO Blog Team

September 24, 2014

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