How to make your forum moderators love their work

How to make your forum moderators love their work

OABPO Blog Team Published on October 3, 2014

How-to-make-your-forum-moderators-love-their-work--Open-Access-BPO--Outsourcing-content-moderation-services
Moderators serve as your online community’s police force. They ensure that everyone observes your rules; that’s why they are empowered to filter user-generated content or ban spammers. They can come from your online community and do the task without charging fees, but this doesn’t always guarantee quality. Or, you can have an expert team of dedicated moderators by outsourcing content moderation services.

Whichever way you scout them, you need your forum moderators because they significantly contribute in ensuring that site visitors will keep coming back to your forum pages. How then do you make sure that the people leading your online community are enjoying their job? Here are some tips:

1. Interact with them

How-to-make-your-forum-moderators-love-their-work--Open-Access-BPO

Whether they’re volunteers or official hires, you need to show them appreciation and let them know that you value their efforts. Build relationships with them or talk to them during your free time. Ask them what they’re currently busy with or what remarkable forum issues they encountered lately. You can even add them on social media sites and treat them as if they are your close friends.

2. Give them more responsibilities

How-to-make-your-forum-moderators-love-their-work--

Expand the scope of responsibilities of your moderators. Ask for their views when making important decisions concerning your forum’s policies. Even if it’s just about contest mechanics or a new feature you are planning to introduce, let them know that you value their opinions. If you limit their functions to just content moderation, they will feel less important and have more reasons to eventually become inactive.

3. Do away with quotas

How-to-make-your-forum-moderators-love-their-work-

Avoid being too strict with daily quotas, such as requiring moderators to reach a certain number of posts. Instead of being technical with numbers, focus your attention on weekly or monthly goals. Create a separate thread for moderators where you can post announcements. You can also use this to give topic suggestions that can help them in starting new threads. In other words, focus on the quality of your forum’s content when setting goals.

4. Reward their efforts

How-to-make-your-forum-moderators-love-their-work

A good way to keep moderators motivated is by offering them incentives that don’t have to be costly. You can even create group contests where you incentivize the group of moderators that can meet your goals faster. Some examples of rewards are site access features, free items, discounts, or forum badges. Acknowledging your moderators’ hard work can keep them motivated to do their jobs better.

One way of making sure that your website remains appealing to visitors is by gathering dedicated forum moderators. Since your moderators can keep your forums safe from unwanted content, you need to do your part in showing them that you care about what they do for you. By following these tips, your forum moderators will continue leading your online community passionately.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO4 days ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Your frontline #CallCenter agents play a vital role in fulfilling your commitments to your clients. Recruit the right people to make sure your #CustomerService strategies are implemented effectively: https://zcu.io/dPNj

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
The past year taught the industry that unforeseen events can have a drastic impact on businesses. But in the same way, we learned that it was possible to conquer them and turn them into opportunities for #growth.

Read more: https://zcu.io/4dWY

#WeSpeakYourLanguage #BusinessContinuity