Check out the holiday shopper’s customer service wish list

OABPO Blog Team Published on November 18, 2014

Check-out-the-holiday-shoppers-customer-service-wish-list--Open-Access-BPO--Philippine-call-center
With the holiday season just waiting around the corner, excited shoppers are starting to list down the names of stores they intend to visit as soon as Thanksgiving is over. Regardless if you own a brick-and-mortar shop or an e-commerce site, it s important that you gear up your in-house staff and your Philippine call center representatives for the much anticipated holiday shopping madness.

As the season becomes busier, customer expectations also become higher. Having more customers means having more people expecting exceptional customer service across different platforms from you. Impressing your customers during the holidays can help you guarantee that they would come back and shop at your store in the future. So, here are some of the common expectations of holiday shoppers that you need to know in order to become prepared.

1. Convenience

Check-out-the-holiday-shoppers-customer-service-wish-list

Shoppers have different preferences when it comes to the way they want to interact with brands. Not all customers would want to pick up the phone and call you if they have concerns about your products. Many tech-savvy customers may prefer customer support done over email or live chat. Some would even want to solicit assistance on Facebook or Twitter. Make sure you offer your customers these options. Your website and FAQ pages must also be comprehensive enough so that customers can use them for self-help purposes.

 

2. Preparedness

Check-out-the-holiday-shoppers-customer-service-wish-list-

Since the holiday rush happens annually, customers expect you to be completely prepared with the increase in customer demand and expectation. Website or system issues, lack of manpower, and disorganized order processing are completely inexcusable holiday shopping offenses. You ve had enough time to prepare, so don t screw up. Anticipate the surge of orders and inquiries, and gather enough people who can handle each one of them diligently.

 

3. Special offers

Check-out-the-holiday-shoppers-customer-service-wish-list--

It s the holiday season, and people would expect you to step out of the box to attract more customers. You can do this even with your customer service channels. Make use of personalized holiday greetings when responding to customers over the phone, email, or chat. Provide discounts or special offers to customers in exchange for their participation in customer service surveys or simply for reaching out to you. These simple acts can make you stand out from the competition; it can also make your brand truly remarkable among holiday shoppers looking for great deals.

 

4. Uniqueness

Check-out-the-holiday-shoppers-customer-service-wish-list---

Holiday shoppers may have a long list of brands and e-commerce stores in mind, but it s never that difficult to make your store their top priority. As early as now, reach out to them and give them a sneak peek of what they can look forward to. Modify your call center agents script, insert a paragraph on your customer service emails, and add a special page on your website dedicated to your holiday offers. Turn those customer service interactions into marketing opportunities where you distinguish your brand from the rest. This proactive approach will go a long way once the holiday season officially starts.

From a live chat representative to free giveaways, the possibilities are limitless when it comes to granting your holiday shoppers wishes. Your customer service channels are not only platforms for assisting shoppers; you can also use them to impress people and create a stronger popularity. More than just making more sales, the holiday shopping season is also about you proving your brand s capabilities of handling more responsibilities.

Join us on facebook
Open Access BPO 2 days ago
Open Access BPO recently kicked off our new fitness programs with a sunset yoga session: https://buff.ly/3UMe81m

‍Held on the newly launched scenic 7th-floor terrace of our Makati HQ, the session provided employees with a unique opportunity to unwind, de-stress, and connect with colleagues in a beautiful outdoor setting.

Our fitness program is set to resume this week with new Rope Flow and Zumba program.

----------
Learn more about our company culture and the many benefits we offer our employees by visiting our website today: https://buff.ly/44Rlllq

#WeSpeakYourLanguage
#OneForHealth #IdeaHubOABPO
#EmployeeEngagement #WellnessAtWork
#HealthyWorkplace #MindfulnessAtWork
Open Access BPO 2 days ago
Customers today expect more! 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗻𝗲𝗲𝗱𝘀, 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀, 𝗮𝗻𝗱 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝘁𝗿𝗲𝗻𝗱𝘀 𝘄𝗶𝗹𝗹 𝗮𝗹𝘄𝗮𝘆𝘀 𝗰𝗵𝗮𝗻𝗴𝗲, 𝗮𝗻𝗱 𝘀𝗼 𝘀𝗵𝗼𝘂𝗹𝗱 𝘆𝗼𝘂𝗿 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀, 𝘁𝗼𝗼𝗹𝘀, 𝗮𝗻𝗱 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵.

Don't wait for your consumer base to grow or even wither before you update your #CustomerSupport strategy.

Here are 4 signs that your #CustomerService action plans need an upgrade: https://buff.ly/3QOCVAu

----------
Provide your customers with excellent #ConsumerExperience from one of today's trusted multilingual #CX experts: https://buff.ly/3wtloHp

#WeSpeakYourLanguage
#CustomerExperience
Open Access BPO 2 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗖𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗲𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝗦𝗶𝘁𝗲𝘀 𝗜𝗻𝘁𝗼 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 𝗛𝘂𝗯 𝗳𝗼𝗿 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 | https://buff.ly/4dRxqv0

Open Access BPO, a leading provider of outsourced business solutions, recently brought all its Manila operations under one roof. This consolidation into a central hub, in the Makati Business District, signifies a commitment to enhanced efficiency and service excellence.

By uniting their Manila workforce and expertise, the company aims to foster stronger collaboration and innovation, ultimately benefiting both their clients and employees. The state-of-the-art facilities boast modern technology and ergonomic workstations, creating an optimized environment for top-notch agent performance and seamless service delivery.

This consolidation marks a significant step forward for Open Access BPO, solidifying their position as a frontrunner in the #outsourcing industry.

#WeSpeakYourLanguage
Open Access BPO 3 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗶𝘁𝘀 𝗼𝗽𝘀 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗰𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗶𝗻𝗴 𝗶𝘁𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝘀𝗶𝘁𝗲𝘀 𝗶𝗻𝘁𝗼 𝗮 𝗰𝗲𝗻𝘁𝗿𝗮𝗹 𝗵𝘂𝗯 𝗶𝗻 𝗠𝗮𝗸𝗮𝘁𝗶 𝗖𝗶𝘁𝘆 | https://buff.ly/3K37xur

The strategic move allows for enhanced communication, streamlined collaboration, and a more cohesive company culture.

The newly unified office space, located in Robinsons Summit Center, boasts a state-of-the-art operations floor designed to optimize agent performance and client service delivery.

#WeSpeakYourLanguage
Open Access BPO 3 days ago
A branded #CustomerExperience provides your customers with a unique and consistent interaction across various touchpoints. It reflects your brand's values, personality, and promises.

Building a branded #CustomerService strategy can differentiate your business from competitors and help you build stronger relationships with your customers.

Here's how you can develop a branded customer service strategy: https://buff.ly/3V0O0RA

----------
Outsource #CustomerDelight to a reliable #BPO without losing your #BrandIdentity: https://buff.ly/3UZGR3Q

#WeSpeakYourLanguage
#CustomerSupport #branding
#CX #CustomerSatisfaction
Open Access BPO 4 days ago
𝗬𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗶𝘀 𝗻𝗼𝘁𝗵𝗶𝗻𝗴 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀, 𝘀𝗼 𝘄𝗵𝘆 𝗱𝗼𝗻'𝘁 𝘆𝗼𝘂 𝗴𝗶𝘃𝗲 𝘁𝗵𝗲𝗺 𝗮 𝗰𝗵𝗮𝗻𝗰𝗲 𝘁𝗼 𝘀𝗽𝗲𝗮𝗸 𝘂𝗽?

Build a conversation-driven platform to boost #CustomerEngagement.

Here are some tips to generate feedback and enhance your business strategy, boost engagement, and transform the #CustomerExperience: https://buff.ly/3UydzIk

----------
Ensure your customer are always be heard by partnering with a dedicated #outsourcing partner: https://buff.ly/3R7J635

#WeSpeakYourLanguage
#CustomerSupport #CX
#CustomerExperience #CSat
Open Access BPO