Check out the holiday shopper’s customer service wish list

OABPO Blog Team Published on November 18, 2014

Check-out-the-holiday-shoppers-customer-service-wish-list--Open-Access-BPO--Philippine-call-center
With the holiday season just waiting around the corner, excited shoppers are starting to list down the names of stores they intend to visit as soon as Thanksgiving is over. Regardless if you own a brick-and-mortar shop or an e-commerce site, it s important that you gear up your in-house staff and your Philippine call center representatives for the much anticipated holiday shopping madness.

As the season becomes busier, customer expectations also become higher. Having more customers means having more people expecting exceptional customer service across different platforms from you. Impressing your customers during the holidays can help you guarantee that they would come back and shop at your store in the future. So, here are some of the common expectations of holiday shoppers that you need to know in order to become prepared.

1. Convenience

Check-out-the-holiday-shoppers-customer-service-wish-list

Shoppers have different preferences when it comes to the way they want to interact with brands. Not all customers would want to pick up the phone and call you if they have concerns about your products. Many tech-savvy customers may prefer customer support done over email or live chat. Some would even want to solicit assistance on Facebook or Twitter. Make sure you offer your customers these options. Your website and FAQ pages must also be comprehensive enough so that customers can use them for self-help purposes.

 

2. Preparedness

Check-out-the-holiday-shoppers-customer-service-wish-list-

Since the holiday rush happens annually, customers expect you to be completely prepared with the increase in customer demand and expectation. Website or system issues, lack of manpower, and disorganized order processing are completely inexcusable holiday shopping offenses. You ve had enough time to prepare, so don t screw up. Anticipate the surge of orders and inquiries, and gather enough people who can handle each one of them diligently.

 

3. Special offers

Check-out-the-holiday-shoppers-customer-service-wish-list--

It s the holiday season, and people would expect you to step out of the box to attract more customers. You can do this even with your customer service channels. Make use of personalized holiday greetings when responding to customers over the phone, email, or chat. Provide discounts or special offers to customers in exchange for their participation in customer service surveys or simply for reaching out to you. These simple acts can make you stand out from the competition; it can also make your brand truly remarkable among holiday shoppers looking for great deals.

 

4. Uniqueness

Check-out-the-holiday-shoppers-customer-service-wish-list---

Holiday shoppers may have a long list of brands and e-commerce stores in mind, but it s never that difficult to make your store their top priority. As early as now, reach out to them and give them a sneak peek of what they can look forward to. Modify your call center agents script, insert a paragraph on your customer service emails, and add a special page on your website dedicated to your holiday offers. Turn those customer service interactions into marketing opportunities where you distinguish your brand from the rest. This proactive approach will go a long way once the holiday season officially starts.

From a live chat representative to free giveaways, the possibilities are limitless when it comes to granting your holiday shoppers wishes. Your customer service channels are not only platforms for assisting shoppers; you can also use them to impress people and create a stronger popularity. More than just making more sales, the holiday shopping season is also about you proving your brand s capabilities of handling more responsibilities.

Join us on facebook
Open Access BPO 2 days ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.
But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3NiWbEB

----------
Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO 2 days ago
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

Check out these 5 tips to boost #EmployeeEngagement and productivity in #ContactCenters: https://buff.ly/46H48KE

----------
Learn how our training, employee engagement, and culture of diversity contribute to our high-quality #CustomerExperience: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CSat #CustomerSupport #CX
#CustomerService #CustomerSupport
Open Access BPO 3 days ago
#CallCenters are made up of people from different cultures or backgrounds.
Each one is likely to have differing workplace habits and values, all of which can result in conflicts.

Here are the top 10 causes of conflicts in the call center: https://buff.ly/3GsT0GL

----------
Connect with an #outsourcing firm that provides great employee training and management programs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CompanyCulture #EmployeeManagement
Open Access BPO 3 days ago
As more consumers turn toward online channels, businesses are struggling to provide quality #CustomerSupport for their international customers.
Partnering with a reliable #MultilingualCallCenter has, thus, become a valuable strategy.

𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐭𝐨𝐩 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬 businesses must offer to remain competitive in global markets: https://buff.ly/4a7ocZp

----------
For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO 3 days ago
𝐅𝐫𝐚𝐮𝐝𝐬𝐭𝐞𝐫𝐬 𝐠𝐞𝐭 𝐦𝐨𝐫𝐞 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 𝐜𝐮𝐧𝐧𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐢𝐭'𝐬 𝐮𝐩 𝐭𝐨 𝐲𝐨𝐮 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐭𝐡𝐞𝐦 𝐚𝐭 𝐛𝐚𝐲.

Luckily for you, #outsourcing can back you up in this battle.
Here's how call centers protect your customers from ecommerce fraud: https://buff.ly/47GJvPX

----------
Partner with an #outsourcing partner that keeps #InfoSec a top priority alongside great #CustomerSupport: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience #DataSecurity
#outsourcing #FraudProtection #FraudDetection
Open Access BPO 3 days ago
In celebration of 𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐆𝐢𝐯𝐢𝐧𝐠 𝐌𝐨𝐧𝐭𝐡 this December, Open Access BPO Davao collaborated with the Philippine Red Cross - Davao City Chapter for a blood donation drive held last December 1, 2023.

Our collective efforts turned moments of compassion into life-saving contributions.

Thank you to all our OABPO Davao heroes who rolled up their sleeves–you've proven that a small act of giving can have a monumental impact.

----------
Open Access BPO actively promotes community involvement in the workplace by supporting the annual blood donation activity among other causes.

𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘮𝘦𝘮𝘣𝘦𝘳𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘖𝘈𝘉𝘗𝘖 𝘋𝘢𝘷𝘢𝘰 𝘵𝘦𝘢𝘮𝘮𝘢𝘵𝘦𝘴 𝘥𝘰𝘯𝘢𝘵𝘪𝘯𝘨 𝘵𝘩𝘦𝘪𝘳 𝘣𝘭𝘰𝘰𝘥 𝘵𝘰 𝘵𝘩𝘦 𝘤𝘢𝘶𝘴𝘦.

#WeSpeakYourLanguage
#OneWithHealth Philippine Red Cross
Open Access BPO