Expand your business by going beyond your core services

Expand your business by going beyond your core services

Faith Ocampo Published on August 13, 2015

businessman-using-tablet-showing-business-concepts-with-large-window-in-background
At some point during your entrepreneurial journey, you ve probably entertained the thought of expanding your business. And you re not alone. Diversification is probably the top priority of most enterprises today, and it may be the key in securing your spot in the market while generating higher revenues. But when is the best time to start diversifying your products and services?

If you currently have an outsourcing venture in place, now could be the perfect time to expand your business. BPO companies can do more for your business than just enabling it to enhance customer service, boost productivity, or jumpstart a significant growth. From a bird s-eye view, having a partner organization who handles some of your responsibilities can aid you as you push your firm beyond its core services.

As growing entrepreneurs aiming to transform their business into something bigger, here are five business tips that you should live by.

1. Scan and evaluate your expansion opportunities.

business-man-standing-watching-charts-and-graphs-in-the-scky

As you scan for market opportunities, you must aim to build a long list of prospective ventures. This allows you to organize industry information and examine its most important aspects. Then, as you assess each opportunity, take note of the viable options as well as the ones that may not work for your business. Focus on the best choices that your team has come up with, and be prepared to brainstorm new strategies and approaches.

 

2. Your strategies must be crystal clear.

businessman-making-framing-gesture-with-hands

A well-devised business development plan is composed of a series of smaller, but very specific, market strategies. Breaking down your projects into the smallest possible details will help you identify aspects that may be problematic. Address these issues as soon as possible, and make sure to draw on your strengths to complement the weaker parts of your business plan. Having a set of clear strategies ensures smooth execution of business activities and increases your potential for success.

 

3. Know the market context by heart.

businessman-hands-discussing-charts-graphs

The “know your market” mantra doesn’t only apply to your target customers. Although it s indeed crucial to be familiar with your consumers behaviors, preferences, and habits, the market context goes beyond these factors. You also have to be updated about your competitors and emerging trends in the industry. This knowledge would make your business more flexible and adaptive as it strengthens its footing in a competitive market.

 

4. Find the right people and build the right skills.

businessman-pointing-to-illuminated-human-stick-figure-employee-hiring-concept

Can your employees evolve alongside the organization? Often, changes in work processes require corresponding changes in people s responsibilities. To expand your business in a sustainable way, team up with dynamic people who have the skills to cope with your firm s growth. But more than the skills, the truly talented professionals are innovative and willing to learn. Keep your eyes open for these kinds of employees.

 

5. Don’t stray too far from your core competency.

female-business-executive-aiming-a-bow-and-arrow

Initially, as you branch out, you may be inspired by a lot of new ideas. If you re planning to introduce something unique to your market, make sure that they re ready to embrace it. It would be less risky to make incremental developments to your existing lineup of products rather than launch something too different from your main specialization.

As you plan your business expansion, these business tips would keep you on track. This phase may be hugely challenging for your entire team, but it also presents big opportunities for your long-term success.

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO9 hours ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO1 day ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO5 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO7 days ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO