How the US government shutdown can affect BPO in the Philippines

OABPO Blog Team Published on October 3, 2013
BPO-in-the-Philippines

The US government has shut down after the Congress failed to agree on a new budget. Authorities have different takes on its effect on the BPO industry in the Philippines.

How the shutdown happened

According to BBC, the US government shut down its nonessential services after the two houses in Congress failed to agree on the budget for the 2013-2014 fiscal year.

The deadline for budget approval, set on the midnight of September 30, has already passed. The first in 17 years, the shutdown is a result of a political standoff between Republicans, who want to delay the nation’s healthcare law as a condition of passing the funding bill, and President Barrack Obama and the Democrats, who refused such demands.

Thereafter, 800,000 federal employees were furloughed for an indefinite period. Monuments and national parks were closed, and so did most operations of agencies including Environmental Protection Agency and NASA. Moody’s Analytics economist Brian Kessler estimated that a three- to four-week shutdown could cost the US $55 billion.

How it affects the BPO industry in the Philippines

In an interview with ABS-CBN, IT and Business Processing Association of the Philippines (IBPAP) President Jose Mari Mercado said that the BPO sector may be affected by the shutdown. Mercado said that the call center and IT healthcare sectors may experience reduced volumes of transactions, which could eventually diminish their revenues.

However, he also said that it was too early to make conclusions. He also expressed confidence that the matters can be resolved soon. “It will be fixed in a week’s time. They cannot afford to remain shut down for a long time,” he said. Mercado also said that the expected surge in call volume in November, as holiday approaches, can cover the impact of the US shutdown. On the other hand, American Chamber of Commerce President Rhicke Jennings has a slightly different sentiment.

In an email interview with The Inquirer, Jennings said that the BPO industry in the Philippines is not likely to be affected. US business will continue to need the services of the BPO industry here in the Philippines as US commerce will continue to operate normally, he said in the email. Despite the ripple effects, The Guardian said there’s no need to panic, as investors calculated that this shutdown will be short.

Open Access BPO is a Philippine-based call center company that offers various outsourcing solutions, including non-voice, voice-based, and back office services.

Join us on facebook
Open Access BPO 17 hours ago
Embrace the power of #diversity and drive positive change with #InclusiveHiring practices!

Our new blog post explores the transformative impact of inclusive hiring, providing insights and strategies to build a stronger, more inclusive workforce: https://buff.ly/3uHQV7c

----------
Our recruitment & training practices are meticulously designed to ensure exceptional #CX: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#DiversityandInclusion
#inclusivity
Open Access BPO 20 hours ago
When it comes to #CustomerService, every ounce of effortโ€”both tiny and grandโ€”counts.

Here's a list of 10 modest gestures your #CallCenter agents can do to build meaningful customer relationships: https://buff.ly/3Rc0wdZ

----------
Elevate #CustomerExperience by #outsourcing to a trusted 24/7 multilingual #BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#outsourcing #CX #CSat
#CustomerSatisfaction
Open Access BPO Yesterday
Ensuring memorable #CustomerExperience by providing high quality #CustomerSupport means two things:
โ€ข brands need to gain a 360-degree view of their customers; and
โ€ข brands need to satisfy a large part, if not all, of their customers' needs.

Do both by implementing a multichannel #CX management strategy: https://buff.ly/418ASeP

----------
Give your customers an unforgettable customer experience with multichannel #CustomerService: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#outsourcing #CX
#CustomerSatisfaction #CSat
Open Access BPO 11 days ago
Aside from the location advantage, the ๐๐ก๐ข๐ฅ๐ข๐ฉ๐ฉ๐ข๐ง๐ž๐ฌ ๐ญ๐ก๐ž ๐ฆ๐จ๐ฌ๐ญ ๐ฅ๐ฎ๐œ๐ซ๐š๐ญ๐ข๐ฏ๐ž ๐๐ž๐ฌ๐ญ๐ข๐ง๐š๐ญ๐ข๐จ๐ง ๐Ÿ๐จ๐ซ ๐ฆ๐ฎ๐ฅ๐ญ๐ข๐ฅ๐ข๐ง๐ ๐ฎ๐š๐ฅ ๐œ๐š๐ฅ๐ฅ ๐œ๐ž๐ง๐ญ๐ž๐ซ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ in Southeast Asia because of these Filipino qualities:
โ€ข neutral accent;
โ€ข multilingual proficiency;
โ€ข dedicated work ethics;
โ€ข resilience and adaptability; and
โ€ข close affinity with Western cultures.

Read: https://buff.ly/47sGAKD

----------
Partner with a #CallCenter with strong #CustomerExperience expertise: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CustomerSatisfaction #CSat #CX
Open Access BPO 11 days ago
๐—™๐—ผ๐—ฟ๐—ฒ๐—ฐ๐—ฎ๐˜€๐˜๐—ถ๐—ป๐—ด ๐—ฎ๐—ฐ๐—ฐ๐˜‚๐—ฟ๐—ฎ๐—ฐ๐˜† is a valuable metric to determine the challenges your #CustomerSupport team will face.
It allows you to manage your team and distribute the workload accordingly, paving the way for an efficient operational output.

Read: https://buff.ly/3R0VCk2

----------
Effective employee and ops management ensure high #productivity for optimal 24/7 coverage.

So, only partner with an #outsourcing specialist with robust and foolproof ops strategies that will make your brand soar: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
Open Access BPO 12 days ago
Creating culturally diverse teams in #CallCenters is not just a moral imperative but a strategic advantage.

Here are 6 more compelling reasons for ensuring #CulturalDiversity in the workplace: https://buff.ly/3MYaCO6

----------
Choose an #outsourcing partner with diverse teams and cultures:
OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#diversity #inclusitivity
Open Access BPO