How the US government shutdown can affect BPO in the Philippines

How the US government shutdown can affect BPO in the Philippines

OABPO Blog Team Published on October 3, 2013
BPO-in-the-Philippines

The US government has shut down after the Congress failed to agree on a new budget. Authorities have different takes on its effect on the BPO industry in the Philippines.

How the shutdown happened

According to BBC, the US government shut down its nonessential services after the two houses in Congress failed to agree on the budget for the 2013-2014 fiscal year.

The deadline for budget approval, set on the midnight of September 30, has already passed. The first in 17 years, the shutdown is a result of a political standoff between Republicans, who want to delay the nation’s healthcare law as a condition of passing the funding bill, and President Barrack Obama and the Democrats, who refused such demands.

Thereafter, 800,000 federal employees were furloughed for an indefinite period. Monuments and national parks were closed, and so did most operations of agencies including Environmental Protection Agency and NASA. Moody’s Analytics economist Brian Kessler estimated that a three- to four-week shutdown could cost the US $55 billion.

How it affects the BPO industry in the Philippines

In an interview with ABS-CBN, IT and Business Processing Association of the Philippines (IBPAP) President Jose Mari Mercado said that the BPO sector may be affected by the shutdown. Mercado said that the call center and IT healthcare sectors may experience reduced volumes of transactions, which could eventually diminish their revenues.

However, he also said that it was too early to make conclusions. He also expressed confidence that the matters can be resolved soon. “It will be fixed in a week’s time. They cannot afford to remain shut down for a long time,” he said. Mercado also said that the expected surge in call volume in November, as holiday approaches, can cover the impact of the US shutdown. On the other hand, American Chamber of Commerce President Rhicke Jennings has a slightly different sentiment.

In an email interview with The Inquirer, Jennings said that the BPO industry in the Philippines is not likely to be affected. US business will continue to need the services of the BPO industry here in the Philippines as US commerce will continue to operate normally, he said in the email. Despite the ripple effects, The Guardian said there’s no need to panic, as investors calculated that this shutdown will be short.

Open Access BPO is a Philippine-based call center company that offers various outsourcing solutions, including non-voice, voice-based, and back office services.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO15 hours ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO2 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO6 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO