How to tell if a Philippine call center has loyal clients

How to tell if a Philippine call center has loyal clients

OABPO Blog Team Published on September 17, 2014

How to tell if a Philippine call center has loyal clients- Open-Access-BPO
There are many things that could indicate a call center’s strong grip of its solid client base, but there are telltale signs that you should watch out for when choosing the right outsourcing firm to partner with among a long list of prospects.

Companies can make claims, but your personal observation and testimonials from outside sources are what can truly give a good say about a call center’s standing, especially in the area of customer loyalty. What are these signs and how can you spot them? Read on to find out.

1. Sense of innovation

How to tell if a Philippine call center has loyal clients- Open Access BPO--

Achieving success is a totally different story than maintaining that success. When assessing providers, don’t just look at the innovations they pioneered or adopted to launch themselves to success.

See if your prospects have executed ideas and strategies well. They may have been the ones that spearheaded a revolutionary customer service approach, but what have they been doing to keep themselves afloat? Are they stuck using their own outdated practices and unwilling to integrate new methods with traditional ones? Always go for what will work best for you in the long run instead of simply settling for what is best as of now.

2. Great customer service

Do the companies value customer service so highly that they have an executive team solely dedicated to improving customer experience? It is held with a regard that is as high as “higher-priority” areas like marketing and sales?

Having great customer service, however, means more than just displaying exemplary standings that tell how the companies pass, or even exceed, their own standards. The ones you should approach to determine a firm’s customer service quality are the customers themselves. Hear what people who did business with your prospects have to say about the outsourcing experience.

3. Healthy workforce

Healthy, in the sense that the attrition rates are low, while satisfaction and morale are high. While the working conditions and compliance to labor laws are fundamental areas for consideration, you should also look beyond these. What kind of culture does the workplace have; is it competitive or motivated? How are the relationships between colleagues and their leaders? Do they work according to title or with a collective purpose? These may be too vague to determine, but a workforce’s health can reflect in the performance and the mood the employees display when not monitored.

A call center that has these qualities likely possesses a loyal client base as well. Without a sense of innovation, laudable customer service, and strong workforce, customers will hardly stay connected to that company. If you find a prospect with these three qualities, then you can have a higher assurance of doing business with that firm for the long term.

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#Repost | Team Allied Services and You:
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The companyโ€™s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

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Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

๐—ฆ๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—Ÿ๐—ถ๐—ณ๐—ฒ ๐—•๐—น๐—ผ๐—ผ๐—ฑ ๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฎ
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

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#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

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Ensure high quality support for your customers: OpenAccessBPO.com/get-started

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Open Access BPO
Open Access BPO6 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

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Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

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Open Access BPO2 weeks ago
Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
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Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

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Open Access BPO2 weeks ago
Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/3DktOSk

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Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

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#CustomerCare #CallCenterOutsourcing
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