More BPO companies from India may expand to PH

More BPO companies from India may expand to PH

Faith Ocampo Published on February 24, 2016

diverse-business-team

Fourteen of India’s top 15 IT-BPM companies are already operating from the Philippines. And soon, we re bound to see even more of them.

The Philippines and India, the two biggest names in the global outsourcing sector, are joining forces to further broaden their reach and explore more business opportunities. After 14 of India s top 15 information technology—business process management (IT-BPM) firms have set up offices in the Philippines, more of its second-tier outsourcing companies might follow suit.

This is what the Philippines is aiming for. During the NASSCOM India Leadership Forum recently held in Mumbai, the recent interviewe Philippine business delegation met up with India s IT-BPM executives to talk about this venture.

diverse-call-center-business-team-indian-filipino
The Philippines’ business delegation was composed of 10 members, as organized by the IT and Business Process Association of the Philippines (IBPAP). Among them are IBPAP executives as well as managers from some of its member companies.

“As 14 out of the top 15 India IT-BPM companies are already in the Philippines, our goal is to target the second-tier Indian IT-BPM companies to explore the advantages of co-locating and eventually putting up operations in the Philippines,” Michael Alfred Ignacio, representative of the Philippine Investment and Trade Center in New Delhi, remarked in a recent interview.

Benefits of co-location

Strong bilateral relations. Philippine call centers, and the country’s business process outsourcing (BPO) sector in general, will gain plenty of advantages as the two outsourcing capitals strengthen their bilateral relations. From a business perspective, this is hoped to encourage more investors to explore the benefits of outsourcing in both countries. Moreover, this could trigger the spread of BPO companies all over Asia.

Better outsourcing services. This kind of partnership can also help both countries improve their services. Both India and the Philippines have their own sets of strengths and weaknesses, and they could extract lessons from one another as they team up.

diverse-call-center-team
Job creation. Moreover, once IT-BPM companies in India start building facilities in the Philippines, more direct and indirect jobs will be created. As Philippine call centers prepare the country’s talent pool to enter the BPO workforce, they’re well-equipped to sustain this growth. The Philippine economy is also growing vigorously and it thus can support the continuous entrance of new investments, especially outsourcing companies.

An opportunity as promising as the co-location of Indi’s BPO companies with the Philippines brings new possibilities, such as better services and an even wider reach that will benefit both brands and their target customers.

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
Meet the diverse superheroes of our #ContactCenter team! From analytical minds to empathetic listeners, we've got it all.

Swipe through to see the incredible personalities, working styles, and motivators that make our customer service shine!

----------
Our #recruitment & training strategies are designed to get the best reps for your brand.
Oursource with us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
#CallCenters need to build a consistent and memorable #CustomerExperience covering all channels, both digital and non-digital. You need a high-performing #multichannel team that can successfully implement your #CustomerService strategy.

Here's how: https://buff.ly/3qvoHui

----------
Let us create the multichannel program and team for your brand: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage`
Open Access BPO
Open Access BPO3 days ago
Among other benefits, 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 monitors and reviews user-generated content to:
• ensure the safety of customers;
• combat spam and potential scams;
• prevent misinformation and fake news;
• boost user experience; and
• cultivate an inclusive community.

𝗕𝘂𝘁 𝘄𝗵𝗶𝗰𝗵 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗺𝗲𝘁𝗵𝗼𝗱 𝗶𝘀 𝗿𝗶𝗴𝗵𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀?
Explore the fascinating types of #ContentModeration shaping the digital landscape: https://buff.ly/3WR5rn5

----------
Work with our content experts to build a community where everyone feels heard and protected: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Preventing your customers from leaving your brand may not be as easy as it sounds, but here are 5 tips your outsourced #CallCenter's customer retention team must consider: https://buff.ly/3Nem7Sb

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerRetention
Open Access BPO
Open Access BPO4 days ago
#CallCenter Team Leaders drive progress and ensure top-notch service for your brand's customers.

Want to unlock the secrets to becoming an extraordinary leader for your team?
Here are the 5 biggest enemies of great leadership, along with a few tips on how to be a good leader: https://buff.ly/45LagCr

----------
Partner with Open Access BPO. We have great call center agents and team leaders to guarantee your brand's growth: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

----------
Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport
Open Access BPO