On the road to globalization: Multilingual Services

On the road to globalization: Multilingual Services

OABPO Blog Team Published on September 5, 2013
solutions-multilingual

Expanding to new locations is not as simple as setting up shop and expecting customers to immediately line up for goods. Aside from excellent offerings, businesses also need multilingual solutions to cater to pre- and post-sale needs of customers.

Grabbing new opportunities

Even in today’s highly commercialized societies, there are still new markets for businesses to tap. For instance, in the United States alone, the growth of the Latino population is soaring across distributed regions, and in Europe, the French population currently comprises one of the largest markets in thee/2013/latino-populations-are-growing-fastest-where-we-arent-looking.html whole region. These present opportunities for brands to expand their territories onshore, or capture a global client base.

With expansion comes the need to customize messages to effectively speak with specific segments of customers, and the right multilingual call center partner. Currently, English remains dominant in the call center sector, but there are also increasing firms offering European and Southeast Asian language that caters to emerging markets.

Outsourcing for multilingual call center services

To help them in their efforts to globalize, brands can turn to offshore outsourcing companies. This encompasses not just global companies, but also local entities in non-English-speaking locations who wish to significantly cut costs.

Multilingual call centers in top outsourcing locations often employ native speakers from the customers’ country of origin or non-native speakers with the same language proficiency. Representatives are also trained not just in communication, but with the diverse culture requirements of a specific region preventing or at least minimizing cultural gaps.

For businesses that aspire to expand its reach to different locations around the world, multilingual solutions are a must. Fortunately, these are supplied by a number of call center companies, some of these conveniently in low-cost offshore locations.

Photo credit: greyweed on Flickr

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
Are you losing customers over time? Here are five reasons why #CustomerRelationships fall south and how you can deal with them.
Read more: https://zcu.io/9YwD

#WeSpeakYourLanguage #CX #CallCenter
Open Access BPO
Open Access BPO5 days ago
How do #tech companies boost customer relations? Find out how #CustomerSupport outsourcing creates opportunities for better customer experiences and business growth: https://zcu.io/4T2V

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO1 week ago
Businesses that can speak their customers’ language have the upper hand in foreign markets. But which #CustomerService languages should you include? Consider these top five languages to ensure global success: https://zcu.io/x5QC

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
The #outsourcing industry is faced with its own technical and natural crises. Check out these #CrisisManagement tips to ensure that your #CallCenter stays uninterrupted when dealing with unexpected situations: https://zcu.io/v3J0

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Asking the right questions enable #CallCenter agents to determine the root causes of an issue. This helps drive conversions 30% higher.

See how more of these #CustomerService insights can improve your support strategies: https://zcu.io/Vn6G

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
#ContentModeration is a vital tool for preserving a brand's positive online reputation. Here are figures that demonstrate why every company needs a team to manage their online #content: https://zcu.io/x5LW

#WeSpeakYourLanguage
Do NOT follow this link or you will be banned from the site!