On the road to globalization: Multilingual Services

On the road to globalization: Multilingual Services

OABPO Blog Team Published on September 5, 2013
solutions-multilingual

Expanding to new locations is not as simple as setting up shop and expecting customers to immediately line up for goods. Aside from excellent offerings, businesses also need multilingual solutions to cater to pre- and post-sale needs of customers.

Grabbing new opportunities

Even in today’s highly commercialized societies, there are still new markets for businesses to tap. For instance, in the United States alone, the growth of the Latino population is soaring across distributed regions, and in Europe, the French population currently comprises one of the largest markets in thee/2013/latino-populations-are-growing-fastest-where-we-arent-looking.html whole region. These present opportunities for brands to expand their territories onshore, or capture a global client base.

With expansion comes the need to customize messages to effectively speak with specific segments of customers, and the right multilingual call center partner. Currently, English remains dominant in the call center sector, but there are also increasing firms offering European and Southeast Asian language that caters to emerging markets.

Outsourcing for multilingual call center services

To help them in their efforts to globalize, brands can turn to offshore outsourcing companies. This encompasses not just global companies, but also local entities in non-English-speaking locations who wish to significantly cut costs.

Multilingual call centers in top outsourcing locations often employ native speakers from the customers’ country of origin or non-native speakers with the same language proficiency. Representatives are also trained not just in communication, but with the diverse culture requirements of a specific region preventing or at least minimizing cultural gaps.

For businesses that aspire to expand its reach to different locations around the world, multilingual solutions are a must. Fortunately, these are supplied by a number of call center companies, some of these conveniently in low-cost offshore locations.

Photo credit: greyweed on Flickr

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Interactions with your company shape the #CustomerExperience and how customers perceive your brand. Build a better approach to customer experience management with these tips: https://buff.ly/3ynohVB

#WeSpeakYourLanguage #CallCenter
Open Access BPO
Open Access BPO5 days ago
Developing countries, including India, Indonesia, and the Philippines, showed 30% increase in gig platform use.

See how Open Access BPO empowered a leading #GigEconomy platform with tried-and-true #CX and process management solutions. Get your hands on our exclusive market insights today: https://buff.ly/2WwrLqR

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO5 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/2Vhw7BB

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy.

Enhance your #LiveChat support strategy with these 7 best practices: https://buff.ly/3lbuHn4

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Get a glimpse of what The Open Access Difference can offer your business in the #GigEconomy: https://buff.ly/3zN708T

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO1 week ago
Here are five ways to help your business gain a deeper understanding of your customers' needs:
✔️ Put yourself in their shoes
✔️ Conduct customer research
✔️ Gather #CustomerFeedback
✔️ Go to social media
✔️ Maximize your #CRM system

Read more: https://buff.ly/2TAVDRN

#WeSpeakYourLanguage #CustomerService
Do NOT follow this link or you will be banned from the site!