Advancing Your Career: Outsourcing in Australia

OABPO Blog Team Published on July 2, 2013

Outsourcing in AustraliaOutsourcing in Australia took a different turn as Aussies are now realizing the potentials of the business practice. As the global competition heats up, many entry level Australians would rather strengthen their careers than do menial tasks around the office. Similarly, seasoned business persons would rather focus on their strengths than to perform auxiliary jobs such as data encoding or transcribing meetings. Yet keeping the back end business processes orderly and performing basic functions are necessary in one s business.

Australia s outsourcing industry

With this premise in place, entrepreneurs all over Australia spearheaded websites that allow Aussies to maximize their downtime and outsource or take on seemingly tedious jobs. Examples of which are fiverr and Airtasker, two sites that accept small services that include the mundane, such as basic level marketing and one-mail creation, to the complex, including a tutorial or assistance in programming and graphic design.
These sites are developed in such a way that both job posters and seekers will be protected. They have ratings, user profiles, and reviews for verification purposes to reassure users that the other parties are also legitimate users. Yet this does not mean that users should be complacent. There are still scrupulous individuals online so users are highly encouraged to enlist the services of runners or service providers with a significant number of ratings and reviews.

Why should you outsource these tasks?

The simple answer to this question is the mere fact that outsourcing has numerous advantages. If you are going for a vacation, would you rather leave your work responsibilities to a seasoned office veteran or a newbie who is receiving his on-the-job training? Similarly, outsourcing will help you enjoy your time and focus on the things that you need to do - such as preparing and executing career advancing decisions.
The same principle applies on outsourcing in general terms. For big corporations, outsourcing helps them focus on their core competencies and strengths without having to invest in costly infrastructure and hiring more people. This could only mean additional room for growth and the most important thing of all, an improved bottom line.

Join us on facebook
Open Access BPO Yesterday
Nearly 200 Open Access BPO employees secured their Pag-IBIG Loyalty Card Plus during a recent onsite registration event held in collaboration with the Home Development Mutual Fund (HDMF).

The two-day event took place at the 7th floor cafeteria of the multilingual call center's Manila office in Robinsons Summit Center, Makati City.

Open Access BPO's Employee Relations team streamlined the process by pre-processing application forms emailed before the event. For those who couldn't submit them electronically, on-site registration with readily available forms ensured everyone could participate.

Applicants merely presented a valid ID to the HDMF team on-site and had their photo taken. Thanks to this quick and convenient process, applicants were able to receive their new Pag-IBIG Loyalty Card Plus in less than five minutes.

On the first day of the on-site registration event (April 25, 2024), a total of 101 Loyalty Cards were issued, reflecting strong employee participation. The momentum continued on the second day, with 98 additional employees receiving their cards.

The event also offered a convenient platform for employees to submit loan applications. A total of 12 employees took advantage of this opportunity.

In a separate initiative, the Open Access BPO Davao team successfully held their own Pag-IBIG registration event on April 22. Over 33 employees participated and secured their Pag-IBIG Loyalty Card Plus.

The PAG-IBIG Loyalty Card Plus comes with its own special perks. It functions like an ATM card, offering a convenient way to claim benefits and loan proceeds. It can also be used for exclusive discounts on more than 300 partner establishments nationwide.

#WeSpeakYourLanguage
Open Access BPO 6 days ago
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

Check out these 5 tips to boost #EmployeeEngagement and productivity in #ContactCenters: https://buff.ly/4d6nE7O

----------
Learn how our training, employee engagement, and culture of diversity contribute to our high-quality #CustomerExperience: https://buff.ly/3Ub4pB9

#WeSpeakYourLanguage
#CSat #CustomerSupport #CX
#CustomerSatisfaction #EmployeeManagement
Open Access BPO 6 days ago
𝗜𝘀 𝗵𝗶𝗴𝗵 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗴𝗲𝗻𝘁 𝘁𝘂𝗿𝗻𝗼𝘃𝗲𝗿 𝗮 𝘁𝗵𝗼𝗿𝗻 𝗶𝗻 𝘆𝗼𝘂𝗿 𝘀𝗶𝗱𝗲?
In this study, Open Access BPO uncovers the reasons behind the rampant #attrition and turnover plaguing #ContactCenters worldwide.

Download your FREE copy now and discover how to:
• Significantly reduce agent churn
• Boost #EmployeeSatisfaction
• Enhance #CustomerExperiences

Don't wait any longer–unlock the secrets to retaining your top talent today: https://buff.ly/3JAjMyo

#WeSpeakYourLanguage
#CustomerCare #CallCenterOutsourcing
#EmployeeManagement #Outsourcing
Open Access BPO 7 days ago
𝗕𝗿𝗮𝗻𝗱𝘀 𝗰𝗮𝗻 𝗹𝗼𝘀𝗲 𝗯𝗶𝗹𝗹𝗶𝗼𝗻𝘀 𝘄𝗵𝗲𝗻 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗳𝗮𝗹𝘁𝗲𝗿𝘀.
But it's not just about the money. Pushing customers away can deliver a crushing blow to your business.

Ready to stop the bleed and start retaining customers like a pro?
Dive into the insights here: https://buff.ly/4dcTEHf

----------
Elevate your #CustomerRetention game now!
Contact us today to outsource to a #CustomerSupport expert: https://buff.ly/3We132Z

Learn more:
[𝐒𝐭𝐮𝐝𝐲] 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐀𝐭𝐭𝐫𝐢𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐓𝐮𝐫𝐧𝐨𝐯𝐞𝐫: 𝐀𝐯𝐞𝐫𝐚𝐠𝐞 𝐑𝐚𝐭𝐞𝐬 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐨𝐧 𝐂𝐚𝐮𝐬𝐞𝐬: https://buff.ly/3vWuUTb

#WeSpeakYourLanguage
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing #CustomerExperience
Open Access BPO 8 days ago
Crafting emails that strike the perfect balance between professionalism and approachability is crucial for engaging customers.

How can your brand nail this tone? Follow these tips: https://buff.ly/3W4T5t8

----------
Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: https://buff.ly/4dcs9gY

#WeSpeakYourLanguage
#CustomerService #CX #EmailDay
Open Access BPO 9 days ago
The surge in automation has sparked a heated debate:
𝗖𝗮𝗻 𝗺𝗮𝗰𝗵𝗶𝗻𝗲𝘀 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 𝗿𝗲𝗽𝗹𝗮𝗰𝗲 𝗵𝘂𝗺𝗮𝗻 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻?

We'll discuss automation limits in #ContentModeration and emphasize human judgment's importance for ethics, sensitive content, and community: https://buff.ly/4aGxGuE

----------
Get 24/7 content moderation in over 30 languages for your website or #SocialMedia pages: https://buff.ly/4aP6YA7

#WeSpeakYourLanguage
Open Access BPO