Outsourcing to the Philippines: Do Filipinos speak English well?

Outsourcing to the Philippines: Do Filipinos speak English well?

OABPO Blog Team Published on October 1, 2013

glass-globe-call-center-headset-on-laptop-keyboard
The Filipinos’ English fluency is world renowned, and it’s one of the reasons why companies are outsourcing to the Philippines. English is the second official language in the country, and so locals are taught to speak the language proficiently starting from childhood.

English in the everyday life

At an early age, most Filipinos can already understand English. Kids watch popular cartoons where the characters speak the language and certain households even use it for daily conversations.

The English language is also the medium for communication and textbooks in certain technical subjects in the academe, from elementary to college. Aside from education, it is also used in legal and businesses discourses, as well as in media and advertising. To put it simply, English is a part of Filipinos’ everyday living. It is spoken in different archipelagos in the country, not just in Metro Manila.

Asian-Filipino-friends-chatting-over-coffee

How fluent Filipinos are in English?

One only has to talk to regular Filipino employees to learn that they speak the language proficiently. Customer service representatives, in particular, can be so good that customers in the US or other locations wouldn’t know that they are speaking with Filipino agents under companies outsourcing to the Philippines.

The country itself has received worldwide recognition in this area. The Philippines is recognized by GlobalEnglish Corp as the best in Business English in the workplace, beating more advanced countries. It has also been named by the BBC as the world’s budget English language teacher, attracting students from countries such as Korea.

smiling-Filipina-call-center-agent

Prestigious educational institutions like the University of the Philippines and the Ateneo de Manila University are included in the top 50 best English-teaching universities, according to Quacquarelli Symonds world rankings.

These are just further evidence of the Filipinos’ fluency in the language. They can use it during casual or business-formal conversations, and this makes them suitable for call center and outsourcing operations.

 

 

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO5 hours ago
Over a billion people speak variations of the Chinese language worldwide. Brands hoping to enhance their client-consumer relationships with the Chinese market should consider partnering with Open Access BPO’s Xiamen facility. Here's why: https://buff.ly/3bi1ArX

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO8 hours ago
Maximize your business capacity in the Chinese ecommerce market. Read our 5 recommendations to understand this sector's key differences from other consumers around the globe: https://buff.ly/3nvVudf

Open Access offers #multichannel #CX in Mandarin, Cantonese, and Hokkien: https://buff.ly/3md2Hzr

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO1 day ago
Open Access BPO Taipei specializes in East Asian languages to help your business reach a larger Asian market. Our location employs highly skilled native Mandarin, Cantonese, Japanese, and Korean-speaking professionals. Visit our site learn more about our Taipei campus and to contact us: https://buff.ly/3ntAF26

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO2 days ago
Generally known as the language of love (and diplomacy), French is one of the most important business languages your multinational company needs to support. It lets you reach 300 million speakers around the world.

Here are the top languages businesses must offer to remain competitive in international markets: https://buff.ly/3vOzzSA

For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: https://buff.ly/3pGZElc

#WeSpeakYourLanguage #outsourcing
Open Access BPO
Open Access BPO4 days ago
Partnering with Open Access BPO’s Davao site puts highly skilled professionals in your brand's frontline. This campus in the Philippines also serves as our backup site for providing uninterrupted #customerservice and #backoffice solutions for your English-speaking customers. Get to know our Davao operations: https://buff.ly/3m6roOk

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO5 days ago
Open Access BPO's Las Vegas office is moving to new location as it starts to expand its operations with on-site managed #onshoring programs, a support campaign for a healthcare provider. https://buff.ly/3b1jK1e

Experience the Open Access BPO Difference with high-quality #CustomerSupport and #ContentModeration in over 30 languages. https://buff.ly/3ps8VNV

#WeSpeakYourLanguage #MultilingualCallCenter #outsourcing
Do NOT follow this link or you will be banned from the site!