Knowing the customers is one of the basics of customer service. This is perhaps the first step that call centers in the Philippines take when implementing any voice service, particularly telemarketing. Without accurate knowledge of the market, no marketing campaign would be successful.
The $8.7-billion revenues generated by call centers in the Philippines in 2012 will experience a 19% increase for 2013, according to Contact Center Association of the Philippines (CCAP) President Benedict Hernandez. “We were estimating that we are going to grow 18%-19% this year (2013). That s our forecast based on the reports of our members,” […]
Considering the overall investment of outsourcing companies and the high stakes of customer support when considering client retention, a call center in the Philippines cannot operate without teamwork. Customer support representatives need to work as a single unit in order to reach unified business goals and produce acceptable results. Here are some of the communication […]
The Standard Chartered Bank is positive about the Philippine economy’s imminent albeit slow growth, and it points out the success of Philippine call center firms as one of the contributing factors to the 2014 economic climb. StanChart chief investment strategist Steve Brice said that the Philippine gross domestic product (GDP) will reach 6.7%, a rate […]
If you’re planning to outsource to a call center in the Philippines, what specific location would you choose? Initially, major central business districts like Makati and Ortigas would likely cross your mind, but now that a variety of cities outside Metro Manila are being groomed as the next potential outsourcing capitals, you have many more […]
Mistakes are inevitable, but not taking action to correct those is inexcusable. That s why call centers in the Philippines try not to make room for errors because they know that they could be fatal for the company.
Two Asian outsourcing capitals that recently experienced considerable growth generated by the booming call center industry are the Philippines and China. Both nations have their respective advantages over the other when it comes to outsourcing conduciveness, but which of the two excels in the aspects of delivering voice services? Find out by looking at what […]
As one would assume, a major challenge facing Philippine call centers is the ongoing defense of their respective reputations amid a plethora of false assumptions associated with the outsourcing industry. As with any business venture, outsourcing tasks to a third party service provider comes with advantages and disadvantages. You should know which ones are facts and which are […]
The business process outsourcing (BPO) industry, led by Philippine call center companies, is set to heighten the demand for office spaces in top business districts following the 10% against the US dollar in mid-January. Rick Santos, chairman of the Philippines arm of property consultancy firm CBRE, assured growth for the real estate sector. He said […]
