BLOG

How is time management done in a Philippine call center?

Every Philippine call center should highly prioritize time management. Being able to properly manage a schedule is the key to every productive business operation. But what makes it even more important is the fact that Philippine based contact centers handle geographically diverse clients and largely employ the younger workforce that is prone to distractions at work.

Call centers in the Philippines ranked second best in the world

Call centers in the Philippines surpassed international counterparts in terms of outsourcing conduciveness, helping three of the seven ranked Philippine cities advance their position in the 2014 Tholons International Top 100 Outsourcing Destinations Report. The Philippines’ National Capital Region surpassed Mumbai, India in the overall ranking, placing the Philippine region in third place and making […]

Why call centers in the Philippines must understand customer patience

Understanding the patience level of customers allows call centers in the Philippines to lessen, if not totally eliminate, the abandonment rate of calls. This significantly helps improve the quality of the contact center’s customer service solutions and reinforces consumer loyalty in the end. This claim has been backed by a research conducted by the University […]

Why should every Philippine call center promote employee welfare?

Just like in every business, the voice support representatives are the lifeblood that keeps a Philippine call center running. The welfare of your employees is important because if their performance is hindered by poor health or unfavorable working conditions, it could reflect poorly on the attrition rate, company reputation, and profits. If you lead a […]

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

#WeSpeakYourLanguage #OACelebratesDiversity #GlobalDiversityAwarenessMonth
Open Access BPO
Open Access BPO3 days ago
User-generated content may provide marketing opportunities, but they can also affect your #brand reputation. Amp up your #ContentMarketing strategy while ensuring those content submissions comply to ownership policies with an expert #ContentModeration team: https://zcu.io/5Arf

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 days ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO4 days ago
A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

#WeSpeakYourLanguage #CustomerSatisfaction #CustServ
Open Access BPO
Open Access BPO5 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Prevent cancellations and help your #CustomerService team retain customers with these #CustomerRetention strategies. Here's how: https://zcu.io/b7hc

#WeSpeakYourLanguage #CustomerExperience