We previously weighed the heavy customer retention and online sales advantage of companies with social media marketing strategies versus brands that have yet to establish their social network presence. Before, we inferred that a brand’s online presence is not truly complete without social network penetration. Yes, building an e-commerce site where your consumers can make […]
Last year, the Asia Pacific economy experienced a slow arrival of foreign outsourcing contracts for the call center sector, even in the Philippines and fellow outsourcing capitals where a large portion of voice services are sent out. The slump, however, will no longer be felt in 2014, according to technology and marketing advisory firm Information […]
You might have heard of new outsourcing models that take away the necessity of operating overseas and pose to be the bane of the traditional act of contracting a call center in the Philippines or other foreign locations.
Call centers in the Philippines have been leading the country’s business process outsourcing (BPO) industry to achieve its growth driver status in and outside the country. Their performance at the beginning of 2014 alone could provide enough proof of the industry’s important role in the Philippine economy and the global outsourcing arena. BPO firms opened […]
Rightshoring is perhaps the answer to businesses’ growing woes that pull them back from signing an outsourcing deal. For some, rightshoring means bringing back to local shores the work you previously outsourced to Philippine call centers, among other destinations. For others, it is a mix of the four outsourcing models. But no matter what approach […]
Onshoring is a type of outsourcing deal between two companies that operate in the same country. Just like nearshoring, businesses that send out services to a local provider benefit from the location’s language and culture. Advantages of onshoring Businesses that outsource locally are able to save travel and communication costs that commonly come with setting […]
Content moderation is the practice of monitoring and filtering user-generated content submitted to your website. It works in many ways, with each of them depending on the type of content being moderated and the type of moderation being carried out. It ensures that the text and image content posted on your site, forum, or social […]
Businesses under industries such as manufacturing, construction, and call centers give the Philippines a promise of 8% GDP growth.
Nearshoring is an outsourcing model where a business sends tasks to a third party firm operating in a neighboring country. From the name itself, you can tell that this model highly considers the proximity of the outsourcing destination to harness the location’s lingual, geographical, and cultural advantages. Benefits of nearshoring Most businesses resort to nearshoring […]
