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Call centers in the Philippines to thrive amid economic hurdles

Call centers in the Philippines have been leading the country’s business process outsourcing (BPO) industry to achieve its growth driver status in and outside the country. Their performance at the beginning of 2014 alone could provide enough proof of the industry’s important role in the Philippine economy and the global outsourcing arena. BPO firms opened […]

Should you include Philippine call centers in your rightshoring plans?

Rightshoring is perhaps the answer to businesses’ growing woes that pull them back from signing an outsourcing deal. For some, rightshoring means bringing back to local shores the work you previously outsourced to Philippine call centers, among other destinations. For others, it is a mix of the four outsourcing models. But no matter what approach […]

Does onshore outsourcing help businesses?

Onshoring is a type of outsourcing deal between two companies that operate in the same country. Just like nearshoring, businesses that send out services to a local provider benefit from the location’s language and culture. Advantages of onshoring Businesses that outsource locally are able to save travel and communication costs that commonly come with setting […]

How does content moderation work?

Content moderation is the practice of monitoring and filtering user-generated content submitted to your website. It works in many ways, with each of them depending on the type of content being moderated and the type of moderation being carried out. It ensures that the text and image content posted on your site, forum, or social […]

What are the important things to know about nearshore outsourcing?

Nearshoring is an outsourcing model where a business sends tasks to a third party firm operating in a neighboring country. From the name itself, you can tell that this model highly considers the proximity of the outsourcing destination to harness the location’s lingual, geographical, and cultural advantages. Benefits of nearshoring Most businesses resort to nearshoring […]

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Open Access BPO3 days ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.

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Open Access BPO6 days ago
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