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Philippine call center firms to help reach GDP estimate

The Standard Chartered Bank is positive about the Philippine economy’s imminent albeit slow growth, and it points out the success of Philippine call center firms as one of the contributing factors to the 2014 economic climb. StanChart chief investment strategist Steve Brice said that the Philippine gross domestic product (GDP) will reach 6.7%, a rate […]

Should you outsource to a call center in the Philippines’ provinces?

If you’re planning to outsource to a call center in the Philippines, what specific location would you choose? Initially, major central business districts like Makati and Ortigas would likely cross your mind, but now that a variety of cities outside Metro Manila are being groomed as the next potential outsourcing capitals, you have many more […]

Outsourcing to a call center: the Philippines or China?

Two Asian outsourcing capitals that recently experienced considerable growth generated by the booming call center industry are the Philippines and China. Both nations have their respective advantages over the other when it comes to outsourcing conduciveness, but which of the two excels in the aspects of delivering voice services? Find out by looking at what […]

Top 3 misconceptions about Philippine call center outsourcing

As one would assume, a major challenge facing Philippine call centers is the ongoing defense of their respective reputations amid a plethora of false assumptions associated with the outsourcing industry. As with any business venture, outsourcing tasks to a third party service provider comes with advantages and disadvantages. You should know which ones are facts and which are […]

Demand for Philippine call center office space rise as peso falls

The business process outsourcing (BPO) industry, led by Philippine call center companies, is set to heighten the demand for office spaces in top business districts following the 10% against the US dollar in mid-January. Rick Santos, chairman of the Philippines arm of property consultancy firm CBRE, assured growth for the real estate sector. He said […]

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Open Access BPO
Open Access BPO21 hours ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

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Open Access BPO
Open Access BPO2 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

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Open Access BPO
Open Access BPO5 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

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Open Access BPO
Open Access BPO7 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

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Open Access BPO
Open Access BPO1 week ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

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Open Access BPO
Open Access BPO1 week ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

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