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Game development: Expanding the Philippine call center business

The past few years have been favorable for the Philippine call center sector of the country’s business process outsourcing (BPO) industry as the growth of other industries and markets outside the Philippines resulted to continuous expansions in the voice service sector. The healthcare information management (HIM) sect has been one of those that rubbed off […]

How call centers in the Philippines use data to understand customers

Knowing the customers is one of the basics of customer service. This is perhaps the first step that call centers in the Philippines take when implementing any voice service, particularly telemarketing. Without accurate knowledge of the market, no marketing campaign would be successful.

Call centers in the Philippines to expect 19% growth

The $8.7-billion revenues generated by call centers in the Philippines in 2012 will experience a 19% increase for 2013, according to Contact Center Association of the Philippines (CCAP) President Benedict Hernandez. “We were estimating that we are going to grow 18%-19% this year (2013). That s our forecast based on the reports of our members,” […]

How call centers in the Philippines communicate as a team

Considering the overall investment of outsourcing companies and the high stakes of customer support when considering client retention, a call center in the Philippines cannot operate without teamwork. Customer support representatives need to work as a single unit in order to reach unified business goals and produce acceptable results. Here are some of the communication […]

Philippine call center firms to help reach GDP estimate

The Standard Chartered Bank is positive about the Philippine economy’s imminent albeit slow growth, and it points out the success of Philippine call center firms as one of the contributing factors to the 2014 economic climb. StanChart chief investment strategist Steve Brice said that the Philippine gross domestic product (GDP) will reach 6.7%, a rate […]

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Open Access BPO
Open Access BPO1 day ago
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Developing countries, including India, Indonesia, and the Philippines, showed 30% increase in gig platform use.

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Open Access BPO6 days ago
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Open Access BPO1 week ago
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