As the telco industry faces challenges from new competitions and customer demands, companies continue to look for ways to address their local problems outside their own soil. And outsourcing telecommunications services to a call center in the Philippines is one of the ways telcos use to withstand the pressure.
Finnish business delegates, who recently visited the country, expressed interest in Philippine call center investments among other business deals with various local industries.
Making cold calls lets you foster relationships with your clients, but does your company have the selling expertise or the time to develop and implement cold calling strategies? Almost every call center, particularly those in the Philippines, offers cold calling services (unscheduled calls to prospective clients) along with their telemarketing services. Telemarketers there have continuous […]
Online job portal Jobstreet released its 2014 Annual Salary Report, which includes call centers in the Philippines in the list of highest-paying industries. The business process outsourcing (BPO) industry ranked fourth in the top 10 payers list under the junior executive and supervisor categories while it placed sixth in the list of ten industries that […]
Many call centers in the Philippines bridge the cultural and lingual gap between them and their international clientele by hiring agents who natively speaks the same language as the customers, especially now that various foreign businesses eye the Philippines as their center for Asian operations.
In a previous post, we named and refuted three outsourcing misconceptions to accordingly guide businesses about what they should and should not expect from an outsourcing contract with a Philippine call center. But since business process outsourcing (BPO) is a continuously expanding industry, new myths are born with each evolution the industry goes through. What […]
Determining the geographic location of your business is usually the first step in putting up your company, and what comes after is the process of putting together the right facilities for your operations. If you’re outsourcing to a Philippine call center, this step may not be as costly and complicated as it would when you’re […]
Although call centers in the Philippines have similarities, no two companies use the same business approach. They may offer the same services, but the customer experience they give their clients will always differ.
The global game development market is booming, and Philippine call centers are gearing up for this. But game development largely involves technical processes, which are not within a typical contact center’s expertise. Developing a video game is a job that best fits software building and designing experts of gaming capitals like Japan, the US, and […]
