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Should you outsource to a call center in the Philippines’ provinces?

If you’re planning to outsource to a call center in the Philippines, what specific location would you choose? Initially, major central business districts like Makati and Ortigas would likely cross your mind, but now that a variety of cities outside Metro Manila are being groomed as the next potential outsourcing capitals, you have many more […]

Outsourcing to a call center: the Philippines or China?

Two Asian outsourcing capitals that recently experienced considerable growth generated by the booming call center industry are the Philippines and China. Both nations have their respective advantages over the other when it comes to outsourcing conduciveness, but which of the two excels in the aspects of delivering voice services? Find out by looking at what […]

Top 3 misconceptions about Philippine call center outsourcing

As one would assume, a major challenge facing Philippine call centers is the ongoing defense of their respective reputations amid a plethora of false assumptions associated with the outsourcing industry. As with any business venture, outsourcing tasks to a third party service provider comes with advantages and disadvantages. You should know which ones are facts and which are […]

Demand for Philippine call center office space rise as peso falls

The business process outsourcing (BPO) industry, led by Philippine call center companies, is set to heighten the demand for office spaces in top business districts following the 10% against the US dollar in mid-January. Rick Santos, chairman of the Philippines arm of property consultancy firm CBRE, assured growth for the real estate sector. He said […]

How a call center in the Philippines keeps operations Earth-friendly

Outsourcing to China, specifically its manufacturing sector has been recently blamed for the worsening air quality in some parts of the US. Should this type of unintended consequence cause alarm for call centers in the Philippines? Unlike production outsourcing, call center operations don’t involve massive chemical use and smoke emissions, but this doesn’t excuse Philippine contact […]

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