Call centers in the Philippines have been making their rounds in tech talks and outsourcing forums lately as investors ask more and more about the technological readiness of the outsourcing companies they entrust their business processes to.
Call centers in the Philippines have been making their rounds in tech talks and outsourcing forums lately as investors ask more and more about the technological readiness of the outsourcing companies they entrust their business processes to.
Any image that is sent to your website by an outside source should undergo photo moderation before or after getting published to ensure that the image sticks to the posting rules and the overall theme or branding of your page. Moderating photos, just like moderating any kind of content, is done as a way to […]
It’s easy for an outsourced service vendor to say that its content moderation team can live your brand. Doing so, however, is an entirely different story.
The Philippine business process outsourcing (BPO) industry will undergo consolidation through heightened tech investments and growing client demands, including Japanese call center services among other multilingual voice solutions.
Client confidentiality is a principle that an institution upholds to ensure a company’s customers that no information about them would be given to a third party without their consent. In the customer service business, client confidentiality is very crucial because this type of work involves retrieving client information to assist customer support representatives in addressing […]
Finding the best Philippine call center that answers your business needs starts by writing a request for proposal (RFP). It is a solicitation that a company makes to let possible vendors know that it is open for procurement bids. Contact centers then respond by submitting business proposals to bid to become the company’s outsourcing service […]
We stated in a previous article that outsourcing is a way for startups to go big in their respective niche, but this would only be a successful venture if you send out and retain a wise combination of services. As a follow-up to that post, we now suggest several technical support solutions that you could […]
IT experts don’t agree that outsourcing threatens US employment. They are, however, concerned with the potential customer data security issues it may present, especially for programs being handled in offshoring locations. Tech outsourcing firms and every call center in the Philippines, India, UK, and other offshoring sites are not exempted from the risks that brought […]
Call center outsourcing, or any type of offshoring activity, has positive and negative effects on US employment, according to a research conducted by the University of California, Berkely (UC Berkely) and the Massachusetts Institute of Technology (MIT).
