BLOG

How breach of client confidentiality hurts customer service reputation

Client confidentiality is a principle that an institution upholds to ensure a company’s customers that no information about them would be given to a third party without their consent. In the customer service business, client confidentiality is very crucial because this type of work involves retrieving client information to assist customer support representatives in addressing […]

RFP writing tips for finding the ideal Philippine call center

Finding the best Philippine call center that answers your business needs starts by writing a request for proposal (RFP). It is a solicitation that a company makes to let possible vendors know that it is open for procurement bids. Contact centers then respond by submitting business proposals to bid to become the company’s outsourcing service […]

What technical support solutions can startups outsource?

We stated in a previous article that outsourcing is a way for startups to go big in their respective niche, but this would only be a successful venture if you send out and retain a wise combination of services. As a follow-up to that post, we now suggest several technical support solutions that you could […]

Can a call center in the Philippines ensure data security?

IT experts don’t agree that outsourcing threatens US employment. They are, however, concerned with the potential customer data security issues it may present, especially for programs being handled in offshoring locations. Tech outsourcing firms and every call center in the Philippines, India, UK, and other offshoring sites are not exempted from the risks that brought […]

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
Stop losing customers and start building a stronger #CustomerExperience!
Discover the crucial mistakes every brand should avoid for maximum #CustomerSatisfaction: https://buff.ly/3Ozqo3H

----------
For smart, seamless #CallCenter solutions, partner with a #CX expert that gets results: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CSat #CustomerSupport
#CustomerService #OutsourcingCX
Open Access BPO
Open Access BPO2 days ago
No matter how popular your brand is, losing customers is something you can't avoid. But instead of panicking and worrying incessantly when your customers start leaving, face the situation with an open mind and learn: https://buff.ly/3WvUcQM

----------
Prevent customer churn with our smart #CustomerExperience solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSatisfaction #CSat #CX
Open Access BPO
Open Access BPO3 days ago
#CustomerService isn't just about resolving issues, it also gives multiple opportunities to create genuine connections with your customers.

Here's why personalized customer interactions elevate #CustomerExperience (and 4 tips to aid you in this process): https://buff.ly/3BRmHip

----------
For #outsourcing services that build and maintain strong customer relationships: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CX
#CSat #CustomerSatisfaction
Open Access BPO
Open Access BPO3 days ago
Introducing a game-changing era in #CustomerSupport!

Dive into our latest blog post to discover #CustomerExperience trends that brands must embrace to elevate their #SupportStrategy and win hearts.

----------
Let's start crafting a #CX plan that addresses your customer's needs and your brand's goals: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #outsourcing
#CustomerSatisfaction #CSat
Open Access BPO
Open Access BPO4 days ago
Each generation has its unique expectations and preferences from the brands that cater to them.

Discover how #CustomerExperience varies across generations and learn how you can satisfy each: https://buff.ly/43ij4OF

----------
Expand your reach and cater to diverse markets with our 24/7 multilingual services: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage #CX
#CustomerSatisfaction #CSat
#CustomerService #CustomerSupport
Open Access BPO
Open Access BPO5 days ago
Asking the right questions enables your #CallCenter agents to create memorable #CustomerExperience with every interaction. Making this part of #CustomerService training will hone your agents into great conversationalists and effective problem solvers.

Consider these 4 types of questions and how they contribute to a results-oriented conversation: https://buff.ly/3orRH5d

----------
Arm your brand with the best #multilingual customer experince team: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO