Many call centers in the Philippines bridge the cultural and lingual gap between them and their international clientele by hiring agents who natively speaks the same language as the customers, especially now that various foreign businesses eye the Philippines as their center for Asian operations.

In a previous post, we named and refuted three outsourcing misconceptions to accordingly guide businesses about what they should and should not expect from an outsourcing contract with a Philippine call center. But since business process outsourcing (BPO) is a continuously expanding industry, new myths are born with each evolution the industry goes through. What […]

Determining the geographic location of your business is usually the first step in putting up your company, and what comes after is the process of putting together the right facilities for your operations. If you’re outsourcing to a Philippine call center, this step may not be as costly and complicated as it would when you’re […]

Although call centers in the Philippines have similarities, no two companies use the same business approach. They may offer the same services, but the customer experience they give their clients will always differ.

The global game development market is booming, and Philippine call centers are gearing up for this. But game development largely involves technical processes, which are not within a typical contact center’s expertise. Developing a video game is a job that best fits software building and designing experts of gaming capitals like Japan, the US, and […]

The past few years have been favorable for the Philippine call center sector of the country’s business process outsourcing (BPO) industry as the growth of other industries and markets outside the Philippines resulted to continuous expansions in the voice service sector. The healthcare information management (HIM) sect has been one of those that rubbed off […]