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How outsourcing helps generate more jobs in the US

In a previous post, we shed light on a misconception that holds American businesses back from sending operations to an overseas location. We refuted the belief that outsourcing kills American employment. There, we explained that what really happens is the oppositeβ€”businesses that outsource a part of their overall operations are able to generate more jobs […]

Roadmap for call centers in the Philippines in need of funding

“Building a roadmap is not cheap.” This was what Information Technology and Business Process Outsourcing Association of the Philippines (IBPAP) President Jose Mari Mercado said, referring to the set of plans and goals for call centers in the Philippines and other firms offering outsourced services in the country.

Is outsourcing advisable for startups?

Outsourcing makes good sense for a large business with too much in their hands and in need of expert assistance from an outside source. While those who successfully entered this venture are all for it, some of them discourage small companies and startups from investing in this strategic move. Some startups, however, went ahead anyway […]

What are the competing business process outsourcing hubs in Asia?

In a previous post, we presented an overview of why Asia remains to be the world’s go-to region for business process outsourcing (BPO). There, we named some of the continent’s popular outsourcing destinations and their areas of expertise. Now, we will go a bit deeper into the topic and compare how Asia’s major BPO players, […]

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Open Access BPO3 days ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.

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Open Access BPO3 days ago
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#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

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