“How competitive is your job?” Career resources site Salary Explorer asked this to its members to gauge the competitiveness level of work duties under various industries. With call center outsourcing jobs deemed by some as repetitive and requiring low skill set, it may come as a surprise that voice-based customer service positions are among the most competitive jobs in the report.
Customer Service Call center placed 25th in the list 51 job categories covered by Salary Explorer, with an average satisfaction rating of 2.77 (1 being the lowest; 5 being the highest). Customer relation jobs also made it to the top 10 most competitive positions: Medical Billing Agent placed 4th with a job competitiveness level of 3.67, and Customer Service Team Leader ended up on the 10th position with a rating of 3.44.
The least competitive positions under the Customer Service Call Center industry are Call Center Representative (2.4) and Customer Care Agent (2.53). However, these rates that are considered low in the industry are still high if compared to jobs outside call center outsourcing. Positions with the lowest competitiveness level are the Network Analyst, Claims Adjuster, and Regional Restaurant Manager, whose figures range from 1.8 to 1.86.
What does this say about the call center industry?
The high competitiveness level of call center positions is reflective of the thriving outsourcing industry around the world. It also shows that voice-based customer service jobs are in demand, as repeatedly proven by the exploding number of open positions being made in the call center sector each year.
In the Philippines alone, expanding business process outsourcing (BPO) companies are set to generate 400,000 jobs by 2016, thus helping the BPO manpower count reach its 1.3 million target. The country s Department of Labor and Employment (DOLE) even ranked Call Center Agent as the most sought position, with 5,033 vacancies waiting to be filled through DOLE s official job portal.
As competition is high in the industry, BPO companies expect prospective employees to display the same level of competitiveness to land a call center position. Training programs under the partnership of BPOs and government institutions are already being implemented to help equip hopefuls with the skills and experience needed in a BPO job.
As one of the fastest growing call centers in the Philippines, Open Access BPO lives up to its reputation by only hiring competent individuals and training them according to industry benchmarks. Visit our website or join us on Google+ to partner with us and get the best outsourced team that the industry can offer.