Call centers in the Philippines have been leading the country’s business process outsourcing (BPO) industry to achieve its growth driver status in and outside the country. Their performance at the beginning of 2014 alone could provide enough proof of the industry’s important role in the Philippine economy and the global outsourcing arena. BPO firms opened […]
Rightshoring is perhaps the answer to businesses’ growing woes that pull them back from signing an outsourcing deal. For some, rightshoring means bringing back to local shores the work you previously outsourced to Philippine call centers, among other destinations. For others, it is a mix of the four outsourcing models. But no matter what approach […]
Onshoring is a type of outsourcing deal between two companies that operate in the same country. Just like nearshoring, businesses that send out services to a local provider benefit from the location’s language and culture. Advantages of onshoring Businesses that outsource locally are able to save travel and communication costs that commonly come with setting […]
Content moderation is the practice of monitoring and filtering user-generated content submitted to your website. It works in many ways, with each of them depending on the type of content being moderated and the type of moderation being carried out. It ensures that the text and image content posted on your site, forum, or social […]
Businesses under industries such as manufacturing, construction, and call centers give the Philippines a promise of 8% GDP growth.
Nearshoring is an outsourcing model where a business sends tasks to a third party firm operating in a neighboring country. From the name itself, you can tell that this model highly considers the proximity of the outsourcing destination to harness the location’s lingual, geographical, and cultural advantages. Benefits of nearshoring Most businesses resort to nearshoring […]
A chart recently published by market research firm GlobalWebIndex shows the declining use of desktops and laptops for e-commerce activities in favor of handheld devices. The same turndown and upturn will likely reflect in the digital marketing budgets of big companies this year. GlobalWebIndex said that although bulkier devices stay as leading access points, smartphones […]
With barely two years until the free market trade agreement takes effect, various industries—from agriculture to the call center sector—in the Philippines are gearing up to stay afloat in the Southeast Asian economic arena.
As the telco industry faces challenges from new competitions and customer demands, companies continue to look for ways to address their local problems outside their own soil. And outsourcing telecommunications services to a call center in the Philippines is one of the ways telcos use to withstand the pressure.
