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Avoiding hidden cost of outsourcing to call centers in the Philippines

Facing the situation where ongoing costs keep surfacing even after finances have been settled is one of the fears that keep businesses from outsourcing to call centers in the Philippines or any other offshore destination. This is understandable, especially because these charges “add an average of 25% to the price of the engagement,” according to […]

Do accents of customer service agents affect customer satisfaction?

Yes, the accent of a customer service representative does have an impact on the customer’s satisfaction. This is what a Zendesk research revealed, underscoring that “The problem with foreign call centers are the foreign accents.” However, the software development company disclaimed that not all outsourced call centers fail at customer satisfaction. It clarified that the […]

How outsourcing helps generate more jobs in the US

In a previous post, we shed light on a misconception that holds American businesses back from sending operations to an overseas location. We refuted the belief that outsourcing kills American employment. There, we explained that what really happens is the opposite—businesses that outsource a part of their overall operations are able to generate more jobs […]

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