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Does social media influence shopping behaviors?

Social media is no longer just a primary source of entertainment for Internet users. For the general public, it also serves as a valuable source of information, and where they find things to buy. For businesses, it is an effective marketing tool. Today, a simple Facebook post can turn a social connection into a business […]

Why a call center must have live chat alongside voice services

In today’s ever-evolving business landscape, having one communication channel where your customers can reach you doesn’t automatically mean that you’re well-connected with your market. Your call center may deliver customer service anytime your customers need assistance, but this may not be the platform they prefer.

How to outsource social media marketing successfully

We previously weighed the heavy customer retention and online sales advantage of companies with social media marketing strategies versus brands that have yet to establish their social network presence. Before, we inferred that a brand’s online presence is not truly complete without social network penetration. Yes, building an e-commerce site where your consumers can make […]

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Open Access BPO
Open Access BPO3 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

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Open Access BPO
Open Access BPO6 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO7 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO1 week ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService