Finding the best Philippine call center that answers your business needs starts by writing a request for proposal (RFP). It is a solicitation that a company makes to let possible vendors know that it is open for procurement bids. Contact centers then respond by submitting business proposals to bid to become the company’s outsourcing service […]
We stated in a previous article that outsourcing is a way for startups to go big in their respective niche, but this would only be a successful venture if you send out and retain a wise combination of services. As a follow-up to that post, we now suggest several technical support solutions that you could […]
While IT experts don t agree that outsourcing threatens US employment, they still see it as threat to something else: customer data security. Tech outsourcing firms and call center in the Philippines, India, UK, and every other offshoring site around the world are not exempted from the risks, which brought industry experts to the notion […]
Call center outsourcing, or any type of offshoring activity, has positive and negative effects on US employment, according to a research conducted by the University of California, Berkely (UC Berkely) and the Massachusetts Institute of Technology (MIT).
If you ask if outsourcing to the Philippines or any other offshoring location leads to loss of managerial control, the answer depends on the type of contract you sign, the kinds of services you outsource, and ultimately, the level of dedication you apply on the undertaking.
Facing the situation where ongoing costs keep surfacing even after finances have been settled is one of the fears that keep businesses from outsourcing to call centers in the Philippines or any other offshore destination. This is understandable, especially because these charges “add an average of 25% to the price of the engagement,” according to […]
Yes, the accent of a customer service representative does have an impact on the customer’s satisfaction. This is what a Zendesk research revealed, underscoring that “The problem with foreign call centers are the foreign accents.” However, the software development company disclaimed that not all outsourced call centers fail at customer satisfaction. It clarified that the […]
In a previous post, we shed light on a misconception that holds American businesses back from sending operations to an overseas location. We refuted the belief that outsourcing kills American employment. There, we explained that what really happens is the opposite—businesses that outsource a part of their overall operations are able to generate more jobs […]
An environmental study recently revealed a location shift trend among call centers in the Philippines, and Davao City appears to take center stage in the movement.
