It is common for brick-and-mortar businesses to subcontract outsourcing firms to handle their customers’ product-related concerns. Outsourcing call center services proves to be a wise business decision for these companies, especially if they don t have an online presence. In contrast, voice-based solutions seem to be unnecessary for web-based businesses because any customer queries could […]
Content management is the process of creating, collecting, and publishing of digital content on the Internet. The content we are talking about may be images, videos, sound, text, or a mix of any of these, but in this article, we will focus on the development and management of written content for blogs.
Employee goal alignment has undeniable benefits to each agent’s performance and the overall success of the company. This is why every call center in the Philippines must see to it that all the employees are one with the client in achieving a target. Here are some of the ways to align the goals of the […]
Key performance indicators, or simply KPIs, are used to measure the success of an organization or the progress of a crucial activity the organization undertakes. KPIs vary from industry to industry, company to company, and even department to department. Two businesses under the same industry may have a completely different set of KPIs, and similarly, […]
If you want your customers to be receptive to your calls, you shouldn’t let anything delay the delivery of your message. This is what Harris Interactive found out in an online survey conducted on behalf of software provider inContact.
Here’s a quick answer to the main question: No, a technical support call center is not the same as a help desk. It’s a common mistake to interchange the two terms because these units essentially have the same function—they answer queries from people to fix their technical problems. Certain aspects of their duties, however, separate […]
Image moderation can be done manually or automatically. With manual moderation, every photo goes through human moderators who check the submissions’ quality. Automated moderation, on the other hand, makes use of a program that performs that same checking, sorting, deleting, and other function that its human counterpart performs. Both types of moderation processes are efficient […]
Twitter has announced to completely redesign the layout of its members’ individual profiles. And along with the overhaul, there will be changes to the way social media marketing is done in the microblogging site.
Filipino fresh graduates wishing to take home a fat paycheck on their first job need not look any further than the Philippines. At least that’s what Salary Explorer says. The site reports the average salary for call center agents in the Philippines is around PhP 30,600, excluding allowances and other benefits. Online lender Digido listed […]