“Building a roadmap is not cheap.” This was what Information Technology and Business Process Outsourcing Association of the Philippines (IBPAP) President Jose Mari Mercado said, referring to the set of plans and goals for call centers in the Philippines and other firms offering outsourced services in the country.

Outsourcing makes good sense for a large business with too much in their hands and in need of expert assistance from an outside source. While those who successfully entered this venture are all for it, some of them discourage small companies and startups from investing in this strategic move. Some startups, however, went ahead anyway […]

In a previous post, we presented an overview of why Asia remains to be the world’s go-to region for business process outsourcing (BPO). There, we named some of the continent’s popular outsourcing destinations and their areas of expertise. Now, we will go a bit deeper into the topic and compare how Asia’s major BPO players, […]

The next five years will be fruitful for Australia’s Filipino business allies, particularly Philippine call centers, aircraft parts manufacturers, and farmers. The two nations recently signed an agreement that allows double bilateral trade and investment activities between Filipino and Australian businesses.

For some companies, outsourcing is a way of refurbishing the tarnished reputation they gained from past customer service failures. They partner with a well-reputed firm to reclaim their market’s trust and rebuild their image from corporate ruins. But what if the service vendor is as ill-reputed as the company in need of brand buffing? Then […]

Following the steep fall in January, economic analyst are putting their stakes on call centers in the Philippines and overseas Filipino workers (OFW) to usher the recovery of the gross international reserves (GIR), as finance giant Citi sees inflows of these two sources to rapidly surge.