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How breach of client confidentiality hurts customer service reputation

Client confidentiality is a principle that an institution upholds to ensure a company’s customers that no information about them would be given to a third party without their consent. In the customer service business, client confidentiality is very crucial because this type of work involves retrieving client information to assist customer support representatives in addressing […]

RFP writing tips for finding the ideal Philippine call center

Finding the best Philippine call center that answers your business needs starts by writing a request for proposal (RFP). It is a solicitation that a company makes to let possible vendors know that it is open for procurement bids. Contact centers then respond by submitting business proposals to bid to become the company’s outsourcing service […]

What technical support solutions can startups outsource?

We stated in a previous article that outsourcing is a way for startups to go big in their respective niche, but this would only be a successful venture if you send out and retain a wise combination of services. As a follow-up to that post, we now suggest several technical support solutions that you could […]

Can a call center in the Philippines ensure data security?

While IT experts don t agree that outsourcing threatens US employment, they still see it as threat to something else: customer data security. Tech outsourcing firms and call center in the Philippines, India, UK, and every other offshoring site around the world are not exempted from the risks, which brought industry experts to the notion […]

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Open Access BPO
Open Access BPO22 hours ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO2 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO5 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO7 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO1 week ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

#WeSpeakYourLanguage