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How breach of client confidentiality hurts customer service reputation

Client confidentiality is a principle that an institution upholds to ensure a company’s customers that no information about them would be given to a third party without their consent. In the customer service business, client confidentiality is very crucial because this type of work involves retrieving client information to assist customer support representatives in addressing […]

RFP writing tips for finding the ideal Philippine call center

Finding the best Philippine call center that answers your business needs starts by writing a request for proposal (RFP). It is a solicitation that a company makes to let possible vendors know that it is open for procurement bids. Contact centers then respond by submitting business proposals to bid to become the company’s outsourcing service […]

What technical support solutions can startups outsource?

We stated in a previous article that outsourcing is a way for startups to go big in their respective niche, but this would only be a successful venture if you send out and retain a wise combination of services. As a follow-up to that post, we now suggest several technical support solutions that you could […]

Can a call center in the Philippines ensure data security?

While IT experts don t agree that outsourcing threatens US employment, they still see it as threat to something else: customer data security. Tech outsourcing firms and call center in the Philippines, India, UK, and every other offshoring site around the world are not exempted from the risks, which brought industry experts to the notion […]

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Open Access BPO
Open Access BPO2 days ago
How do you make your customers feel special?

1. Speak your customer’s language
2. Call back when you say you will
3. Say “please” and “thank you”

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#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
An agile #CallCenter can turn interactions in the most competitive industries into long-lasting relationships. This allows brands, especially #startups, to meet the rapidly changing demands of their market.

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Open Access BPO
Open Access BPO7 days ago
73% of customers prefer #LiveChat as their go-to channel for #CustomerSupport. This saves businesses time and expenses for higher productivity.

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Open Access BPO
Open Access BPO1 week ago
Open Access BPO's #IT infrastructure was designed to adapt and integrate new technologies and features to meet market demands and client needs.

Learn more about how we can future-proof your #offshore operations: https://buff.ly/3e3uAWV

#WeSpeakYourLanguage #SmartRedundancy
Open Access BPO
Open Access BPO2 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

Here are tips to make #CustomerCare even more special for your consumers: https://buff.ly/3xjM2h9

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Open Access BPO adopts #DataSecurity solutions and adheres to #InfoSec industry standards to proactively face emerging digital threats.

Ensure frictionless customer journeys through #SmartRedundancy: https://buff.ly/3xitA8E

#WeSpeakYourLanguage
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