How can I involve my community in my content moderation practices?

How can I involve my community in my content moderation practices?

OABPO Blog Team Published on May 8, 2014

Every member of your online community has an important role in keeping your website free from unwanted content. The members’ adherence to your content moderation practices is a basic form of involvement they can give to maintain the quality of your website. However, it takes a more active approach to guarantee that everyone abides by the rules.
How can you encourage your online community to follow guidelines and participate in keeping posts clean? Here are some ways you can apply:

•   Crowdsource


Crowdsourcing content moderation is one way of involving users in your moderating efforts. By making content moderation not just a responsibility but a paid duty, community members could be more vigilant in spotting objectionable submissions.

•   Use post-moderation

With post-moderation, users can report posts of fellow site members that violate submission guidelines. Each post could come with a list of options prompting viewers to flag inappropriateness, submit feedback, or report defects in site functionality. Post-moderation can also double as an audience engagement tool. In this type of moderation, users can rate posts to feature best submissions, burying duplicates, spam, and unremarkable content in the process.

•   Give rewards

Of course, your community would be more motivated to actively report violations if they could reap rewards from the action. Execute a ranking scheme like letting top user-moderators earn forum badges that make them eligible for site privileges and gifts. Entice them with free memberships, first preview of new site features, or any exclusive, personalized reward.

•   Serve penalties

Users would be mindful of their actions if they are aware of the consequences of violating community guidelines. Make your restrictions and sanctions viewable and easy to comprehend so that no member would have an excuse for making offenses. Let them know about penalty levels, and explain what kinds of content could be subjected to removal, and online activities can cause user suspension, or permanent blocking.

Your content moderation process could be more effective if the community is one with the moderators in maintaining order, quality, and sense in your website. Applying measures such as the ones mentioned here could encourage each member to not just adhere to the rules but also actively participate in the rules’ implementation.

Leave a Reply

Open Access BPO
Open Access BPO9 hours ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

Here are tips to make #CustomerCare even more special for your consumers:

Open Access BPO
Open Access BPO18 hours ago
Open Access BPO adopts #DataSecurity solutions and adheres to #InfoSec industry standards to proactively face emerging digital threats.

Ensure frictionless customer journeys through #SmartRedundancy:

Open Access BPO
Open Access BPO2 days ago
91% of customers use #email every day, which makes it a staple of every brand's #multichannel strategy. As promising as it may be, however, it also has its own limitations.

Find out what these constraints are and how you can deal with them:

#WeSpeakYourLanguage #EmailSupport #CustomerService
Open Access BPO
Open Access BPO3 days ago
Moderating content is the best way to protect online reputation. Before tapping an expert, it's vital to understand your options and the advantages they provide to ensure maximum security and efficiency:

Visit for more information about our services.

#WeSpeakYourLanguage #Outsourcing #ContentModeration
Open Access BPO
Open Access BPO4 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management:

Open Access BPO
Open Access BPO1 week ago
Consumers turn to #SocialMedia and apps to learn and interact with brands. However, about 60% of online harassment happens on these channels.

Moderate content to keep your online spaces safe for users:

#WeSpeakYourLanguage #ContentModeration
Do NOT follow this link or you will be banned from the site!