What services can I outsource to an outbound call center?

What services can I outsource to an outbound call center?

OABPO Blog Team Published on May 14, 2014

female-outbound-call-center-agent
In versatile outsourcing firms like Open Access BPO, outbound call center agents can perform duties beyond sales.
Outbound call centers are usually associated with telemarketing. While this is indeed one of the usual services provided by outbound call centers, they also handle other processes that are under customer service. Thus, outsourcing to one can give you benefits both on sales and customer care.
Here are sales, marketing, and customer service activities that outbound call centers commonly provide:

• Lead generation

smiling-female-outbound-call-center-agent

Businesses aiming to expand their market hire lead generation experts who could introduce their goods to possible consumers. Generating leads over the phone is an effective way to immediately tell whether the leads are interested in the offerings. With this advantage, selling efforts and costs are less likely wasted on the wrong demographic.

• Appointment setting

While most business-to-business deals start with an appointment, not all organizations have the resources to find and approach potential clients. Businesses that lack in this area reach out to outbound call centers to do the appointment setting for them. The outsourced staff will call the target client, make the pitch, and schedule the appointment for the represented company.

• Collections

Outbound call center agents can place calls to remind customers about their outstanding bills and eventually arrange payments. They may also contact debtors via other means if the customer refuses to accept calls. Insurance and credit card companies are usually the ones that outsource debt collectors, but any creditor can benefit from this service.

• Customer support

smiling-female-outbound-call-center-agent-team-at-the-back

Outbound call centers that are part of customer service outsourcing firms can perform scheduled customer assistance. They call customers who initially sent service requests to an inbound agent or non-voice contact channels. The outbound representatives then make a follow-up call asking for details of the problem and instructing the solutions over the phone.

• Account notification

Agents may also place calls to alert customers about the changes on their accounts, subscriptions, or products that they have purchased. It could be a product recall, fee increase, new policy, or any important update that customers need to know immediately. It is also part of their duty to verify the account changes the customers made online.

 

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Developing countries, including India, Indonesia, and the Philippines, showed 30% increase in gig platform use.

See how Open Access BPO empowered a leading #GigEconomy platform with tried-and-true #CX and process management solutions. Get your hands on our exclusive market insights today: https://buff.ly/2WwrLqR

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO2 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/2Vhw7BB

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy.

Enhance your #LiveChat support strategy with these 7 best practices: https://buff.ly/3lbuHn4

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Get a glimpse of what The Open Access Difference can offer your business in the #GigEconomy: https://buff.ly/3zN708T

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO4 days ago
Here are five ways to help your business gain a deeper understanding of your customers' needs:
✔️ Put yourself in their shoes
✔️ Conduct customer research
✔️ Gather #CustomerFeedback
✔️ Go to social media
✔️ Maximize your #CRM system

Read more: https://buff.ly/2TAVDRN

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO5 days ago
What began as a humble telemarketing startup in 2006 has grown into a full-suite multilingual outsourcing provider.

Get to know Open Access BPO more: https://buff.ly/3BJXBk9

#WeSpeakYourLanguage
Do NOT follow this link or you will be banned from the site!