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Community posting rules that make image moderation easy

Community collaboration is a major part of living the brand and moderating content. Image moderation starts with your community members because their compliance to the submission rules is the first step towards having a high-quality and orderly online portal. Here are some posting guidelines that you could implement in your website and use as a […]

What do investors expect from an outsourced Japanese call center?

Foreign firms offering Japanese call center services must understand that customer service is a highly developed art in Japan. To earn the respect and approval of their Japanese investors, they have to show a business attitude that appeals to the Japanese culture and its traditions. The Japanese customers expect a genuine welcome from every service […]

Can a call center in the Philippines help startups increase sales?

Growth is key to survival, especially for budding entrepreneurs. Yet, only a few have the capacity to skyrocket sales or hire someone to do it. Outsourcing to a call center in the Philippines comes as a ready solution for startups to gain profits and expand their consumer base without breaking the bank. Here are five […]

Which areas should you monitor in a customer service outsourcing deal?

For some companies, signing a customer service outsourcing contract signifies the completion of the entire outsourcing process. They almost completely give up control over their customer care unit believing that the service vendor can take care of this business aspect on its own. What they might fail to realize is that any outsourcing deal is […]

Content moderation: Crowdsourced or outsourced?

In its traditional sense, content moderation is done as a way to maintain the quality of posts submitted by the online public to your website. These posts typically go through outsourced moderators who monitor, filter, edit, approve, or reject the submissions before publishing them. This activity has a flipside known as crowdsourced moderation, which puts […]

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Open Access BPO
Open Access BPO2 days ago
How do you make your customers feel special?

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Open Access BPO
Open Access BPO6 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO2 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

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Open Access BPO
Open Access BPO2 weeks ago
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