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Can a call center in the Philippines help startups increase sales?

Growth is key to survival, especially for budding entrepreneurs. Yet, only a few have the capacity to skyrocket sales or hire someone to do it. Outsourcing to a call center in the Philippines comes as a ready solution for startups to gain profits and expand their consumer base without breaking the bank. Here are five […]

Which areas should you monitor in a customer service outsourcing deal?

For some companies, signing a customer service outsourcing contract signifies the completion of the entire outsourcing process. They almost completely give up control over their customer care unit believing that the service vendor can take care of this business aspect on its own. What they might fail to realize is that any outsourcing deal is […]

Content moderation: Crowdsourced or outsourced?

In its traditional sense, content moderation is done as a way to maintain the quality of posts submitted by the online public to your website. These posts typically go through outsourced moderators who monitor, filter, edit, approve, or reject the submissions before publishing them. This activity has a flipside known as crowdsourced moderation, which puts […]

Philippine call center solutions for enhancing online customer service

Big brands may have been successful in breaking e-commerce records last year through the help of outsourced Philippine call center services among other technological innovations made to address the changing customer demands, but recent findings reflect the opposite of success in the consuming public. The latest report by the American Customer Satisfaction Index (ACSI) revealed […]

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Open Access BPO
Open Access BPO2 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

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Open Access BPO
Open Access BPO4 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

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Open Access BPO
Open Access BPO5 days ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

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Open Access BPO
Open Access BPO6 days ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

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Open Access BPO
Open Access BPO1 week ago
Your frontline #CallCenter agents play a vital role in fulfilling your commitments to your clients. Recruit the right people to make sure your #CustomerService strategies are implemented effectively: https://zcu.io/dPNj

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Open Access BPO
Open Access BPO1 week ago
The past year taught the industry that unforeseen events can have a drastic impact on businesses. But in the same way, we learned that it was possible to conquer them and turn them into opportunities for #growth.

Read more: https://zcu.io/4dWY

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