A recent survey by advisory firm BDO USA revealed that American tech companies are holding back their plans of sending jobs to low-cost offshore destinations. Fortunately for technical support outsourcing firms, they will not largely suffer from the halt.

Growth is key to survival, especially for budding entrepreneurs. Yet, only a few have the capacity to skyrocket sales or hire someone to do it. Outsourcing to a call center in the Philippines comes as a ready solution for startups to gain profits and expand their consumer base without breaking the bank. Here are five […]

For some companies, signing a customer service outsourcing contract signifies the completion of the entire outsourcing process. They almost completely give up control over their customer care unit believing that the service vendor can take care of this business aspect on its own. What they might fail to realize is that any outsourcing deal is […]

In its traditional sense, content moderation is done as a way to maintain the quality of posts submitted by the online public to your website. These posts typically go through outsourced moderators who monitor, filter, edit, approve, or reject the submissions before publishing them. This activity has a flipside known as crowdsourced moderation, which puts […]

Big brands may have been successful in breaking e-commerce records last year through the help of outsourced Philippine call center services among other technological innovations made to address the changing customer demands, but recent findings reflect the opposite of success in the consuming public. The latest report by the American Customer Satisfaction Index (ACSI) revealed […]

Any company that provides customer support services must uphold client confidentiality. As client assistance is one of the core functions of call centers in the Philippines, safeguarding the information they collect from customers is their top priority.