Community collaboration is a major part of living the brand and moderating content. Image moderation starts with your community members because their compliance to the submission rules is the first step towards having a high-quality and orderly online portal. Here are some posting guidelines that you could implement in your website and use as a […]

Foreign firms offering Japanese call center services must understand that customer service is a highly developed art in Japan. To earn the respect and approval of their Japanese investors, they have to show a business attitude that appeals to the Japanese culture and its traditions. The Japanese customers expect a genuine welcome from every service […]

A recent survey by advisory firm BDO USA revealed that American tech companies are holding back their plans of sending jobs to low-cost offshore destinations. Fortunately for technical support outsourcing firms, they will not largely suffer from the halt.

Growth is key to survival, especially for budding entrepreneurs. Yet, only a few have the capacity to skyrocket sales or hire someone to do it. Outsourcing to a call center in the Philippines comes as a ready solution for startups to gain profits and expand their consumer base without breaking the bank. Here are five […]

For some companies, signing a customer service outsourcing contract signifies the completion of the entire outsourcing process. They almost completely give up control over their customer care unit believing that the service vendor can take care of this business aspect on its own. What they might fail to realize is that any outsourcing deal is […]

In its traditional sense, content moderation is done as a way to maintain the quality of posts submitted by the online public to your website. These posts typically go through outsourced moderators who monitor, filter, edit, approve, or reject the submissions before publishing them. This activity has a flipside known as crowdsourced moderation, which puts […]