Do people consider working in a call center in the Philippines right after they graduate from college? Call centers may offer some of the highest salary ranges in the country, but does it make outsourcing jobs attractive to people in their early twenties? Poll results released by job assistance firm Collegefeed make it seem so.
Living the brand is the duty of everyone in your company. Instilling this to people you directly work with could be easy, but for your outsourced inbound customer service representatives, living the brand may take greater effort. Your outsourced staff represents your brand, but they are still technically part of and managed by a different […]
As an affirmation to previous reports about the heightened demand for Philippine multilingual call centers and impending consolidation through Japanese call center investments, corporate leaders from Japan pressed the importance of Southeast Asian markets in the growth of the country s economy.
Employee referral is one of the most common ways that lead professionals to a position in a call center in the Philippines. Recruiters even claim that it is the most effective hiring tool there is, and various companies from different industries attest to its success. Many call centers launch referral programs that offer prizes and […]
We recently took a side-by-side look at the advantages of call center outsourcing to firms and hiring freelance voice agents. Among the criteria for judgment is expenses, and under this category, call center firms got the upper hand for delivering superior voice service at almost the same amount as home-based agents charge.
Philippine call center firms offer some of the highest salaries among all industries in the country. On top of the monthly take-home pay, Filipino call center agents receive performance bonuses, benefits packages, non-monetary incentives, and other necessary compensation for their daily toil. Such hefty rewarding schemes are expected from the country’s top performing outsourcing industry, […]
Opinions are divided in the debate of whether or not the BYOD (bring your own device) setting is advisable for technical support outsourcing firms. MarketsandMarkets, for one, sees the BYOD trend to reach the $181.39-billion worth by 2017. Gartner also agrees that there’s no stopping the trend from invading workplaces, but its benefits will bring […]
Accuracy is critical for every call center in the Philippines. Any error, even small ones, could result to unnecessary costs either on the company or on the customer’s end. Either way, however, the business is the one that suffers greater damage. According to reports, online data errors cost American companies an average of $10 billion […]
Every call center in the Philippines has its fair share of employee attrition, subjecting the management not only to additional expenses, but also pressures them to hire better employees. This means that as an agent leaves, the management must spend time, energy, and financial resources to place ads, screen candidates, and train the leaving employee’s […]
