Mishandling research data and client information could lead to damaging consequences. That’s why Open Access BPO provides data services to alleviate transcribing and info sorting tasks from busy businesses.
Mishandling research data and client information could lead to damaging consequences. That’s why Open Access BPO provides data services to alleviate transcribing and info sorting tasks from busy businesses.
By OABPO Blog Team
May 15, 2014
Open Access BPO offers a wide range of business solutions that could help your company in many ways. But before outsourcing any task, you should first analyze which among the offered services could truly help your business.
By OABPO Blog Team
May 14, 2014
In versatile outsourcing firms like Open Access BPO, outbound call center agents can perform duties beyond sales. Outbound call centers are usually associated with telemarketing. While this is indeed one of the usual services provided by outbound call centers, they also handle other processes that are under customer service. Thus, outsourcing to one can give […]
By OABPO Blog Team
May 14, 2014
Email customer support is one of the tried and tested channels that your brand should optimize. Here’s how you can do it. As customers increasingly turn to digital channels for interactions, email customer support becomes a vital component of your customer service strategies. In fact, email has stood the test of time when it comes […]
By OABPO Blog Team
May 13, 2014
All-around outsourcing firms like Open Access BPO expand by penetrating new markets such as the finance and accounting industry. Clients planning to outsource services under this trade must know the main end-to-end processes that offshore companies can help them handle. The financial services industry is one of the biggest markets that Philippine-based business process outsourcing […]
By OABPO Blog Team
May 13, 2014
In business process outsourcing (BPO) firms like Open Access BPO, employees are the main asset while technologies only serve as supporting resources. Will robotic automation reverse this hierarchy any time soon?
By OABPO Blog Team
May 12, 2014
What key performance indicators can you apply to a live chat support team? Let’s see some of the KPIs used by Open Access BPO’s non-voice customer service unit. A live chat support team is, in a manner of speaking, like a call center team— they both attend to chat customers and provide solutions to product-related […]
By OABPO Blog Team
May 12, 2014
A customer relation management (CRM) software helps a company monitor and manage every interaction they have with existing and potential customers. While call center outsourcing firms mainly use this to organize their customer databases, CRM also helps telemarketing contact centers boost sales.
By OABPO Blog Team
May 9, 2014
Most outsourcing deals nowadays happen between two parties headquartered in two locations that are very distant from each other. It is common for higher-cost territories to send out business processes like multilingual call center services to Asian countries where resources are more affordable. As there are language and location differences between the client and the […]
By OABPO Blog Team
May 9, 2014
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