We explained in a previous article that any website that welcomes content from the online public should moderate all kinds of submissions. Just like general content moderation, specific filtering processes like image moderation are important. However, they sometimes come as an afterthought more than a necessity, especially for online portals that host various types of […]
Foreign observers expect technical support call center firms and government infrastructure projects to help the Philippines regain stability following the financial losses caused by the Super Typhoon Haiyan.
Communication is among the four key areas to monitor in order to ensure a successful outsourcing deal with a call center in the Philippines. Supervising the three other areas—operating costs, agent performance, and contingency planning—may guarantee retention of managerial control over the subcontracted services, but it is still the constant communication between you and your […]
Philippine call center companies never seem to seize their hiring activities, especially now that the country’s business process outsourcing (BPO) industry is undergoing an immense growth. They have been preparing for expansions and addressing the heightened demand for voice services by conducting mass recruitments, but only a few applicants make the cut. In fact, the […]
The availability of various customer service tools, such as social media, text messaging, and live chat, lessened call volumes of many technical support call center firms. For some call centers, these non-voice tools can be detrimental to their voice operations, but the truth is that they benefit call centers in many ways. Customers who have […]
Consumers today need customer service assistance less and less, as technology offers them more and more ways of availing services and sending brand feedback on their own. This is what Forbes claimed in a recent article, saying that the advent of smart, portable, personal devices resultantly smartened customers and reduced their need to go through […]
Content moderation rules sometimes differ from site to site. The leniency and strictness of the guidelines depend on the types of content being moderated and the overall image that the website wants to project. Posting rules of image-sharing communities, for example, lean more on the technical aspects to ensure that submissions pass the photo quality […]
Do people consider working in a call center in the Philippines right after they graduate from college? Call centers may offer some of the highest salary ranges in the country, but does it make outsourcing jobs attractive to people in their early twenties? Poll results released by job assistance firm Collegefeed make it seem so.
Living the brand is the duty of everyone in your company. Instilling this to people you directly work with could be easy, but for your outsourced inbound customer service representatives, living the brand may take greater effort. Your outsourced staff represents your brand, but they are still technically part of and managed by a different […]
