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Philippine call center hiring: What recruiters look for in applicants

Philippine call center companies never seem to seize their hiring activities, especially now that the country’s business process outsourcing (BPO) industry is undergoing an immense growth. They have been preparing for expansions and addressing the heightened demand for voice services by conducting mass recruitments, but only a few applicants make the cut. In fact, the […]

How technical support call center operations benefit from non-voice tools

The availability of various customer service tools, such as social media, text messaging, and live chat, lessened call volumes of many technical support call center firms. For some call centers, these non-voice tools can be detrimental to their voice operations, but the truth is that they benefit call centers in many ways. Customers who have […]

3 Ways to smarten customer service

Consumers today need customer service assistance less and less, as technology offers them more and more ways of availing services and sending brand feedback on their own. This is what Forbes claimed in a recent article, saying that the advent of smart, portable, personal devices resultantly smartened customers and reduced their need to go through […]

What content moderation rules should I implement?

Content moderation rules sometimes differ from site to site. The leniency and strictness of the guidelines depend on the types of content being moderated and the overall image that the website wants to project. Posting rules of image-sharing communities, for example, lean more on the technical aspects to ensure that submissions pass the photo quality […]

Can an outsourced inbound customer service team live my brand?

Living the brand is the duty of everyone in your company. Instilling this to people you directly work with could be easy, but for your outsourced inbound customer service representatives, living the brand may take greater effort. Your outsourced staff represents your brand, but they are still technically part of and managed by a different […]

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Open Access BPO
Open Access BPO2 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

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Open Access BPO
Open Access BPO4 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

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Open Access BPO
Open Access BPO5 days ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

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Open Access BPO6 days ago
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Open Access BPO1 week ago
Your frontline #CallCenter agents play a vital role in fulfilling your commitments to your clients. Recruit the right people to make sure your #CustomerService strategies are implemented effectively: https://zcu.io/dPNj

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Open Access BPO
Open Access BPO1 week ago
The past year taught the industry that unforeseen events can have a drastic impact on businesses. But in the same way, we learned that it was possible to conquer them and turn them into opportunities for #growth.

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