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How do I manage the staff I outsourced to a call center in the Philippines?

Communication is among the four key areas to monitor in order to ensure a successful outsourcing deal with a call center in the Philippines. Supervising the three other areas—operating costs, agent performance, and contingency planning—may guarantee retention of managerial control over the subcontracted services, but it is still the constant communication between you and your […]

Philippine call center hiring: What recruiters look for in applicants

Philippine call center companies never seem to seize their hiring activities, especially now that the country’s business process outsourcing (BPO) industry is undergoing an immense growth. They have been preparing for expansions and addressing the heightened demand for voice services by conducting mass recruitments, but only a few applicants make the cut. In fact, the […]

How technical support call center operations benefit from non-voice tools

The availability of various customer service tools, such as social media, text messaging, and live chat, lessened call volumes of many technical support call center firms. For some call centers, these non-voice tools can be detrimental to their voice operations, but the truth is that they benefit call centers in many ways. Customers who have […]

3 Ways to smarten customer service

Consumers today need customer service assistance less and less, as technology offers them more and more ways of availing services and sending brand feedback on their own. This is what Forbes claimed in a recent article, saying that the advent of smart, portable, personal devices resultantly smartened customers and reduced their need to go through […]

What content moderation rules should I implement?

Content moderation rules sometimes differ from site to site. The leniency and strictness of the guidelines depend on the types of content being moderated and the overall image that the website wants to project. Posting rules of image-sharing communities, for example, lean more on the technical aspects to ensure that submissions pass the photo quality […]

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Open Access BPO
Open Access BPO8 hours ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

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Open Access BPO
Open Access BPO17 hours ago
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Open Access BPO
Open Access BPO2 days ago
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Open Access BPO
Open Access BPO3 days ago
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Open Access BPO
Open Access BPO4 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/3xfhcXl

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Open Access BPO
Open Access BPO1 week ago
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