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How outsourcing to the Philippines aligns clients and vendor goals

One of the reasons that put off businesses from outsourcing to the Philippines or any other offshore location is that they doubt the offshoring service provider’s capacity to meet their expected output or quality level of services. They fear that the outsourcing firm’s goals may not be aligned with theirs, which might eventually cause the […]

Is Africa a threat to the Philippine multilingual call center sector?

The Philippines may thrive in the global multilingual call center and back office outsourcing industry today, but this reign may end if the country doesn’t up its game against emerging outsourcing destinations in Africa. Various business leaders and analysts remarked this in the first annual Noda Contact Center Forum after seeing investment potential in African […]

Why technical support agents in firms perform better than freelancers

The voice-based technical support operations of an outsourcing firm have great advantages over home-based freelance work in terms of reliability, security, management, and costs. This is what we inferred in a comparison we made in a previous post between freelance call center agents and full time representatives under an outsourcing company. Despite being less manageable […]

How content moderation keeps your website spam-free

Most online communities use content moderation as a way to ensure that comments and other pieces of user-generated content (UGC) comply with the set of posting guidelines and adhere to the website s overall theme or image. Content moderators are responsible for monitoring submissions with conscious judgment while an unmanned tool takes care of automatically […]

Call center: The Philippines’ provinces open two new BPO hubs

Following the provincial expansions of firms operating a call center in the Philippines, two Southern cities are opening commercial areas to house business process outsourcing (BPO) operations outside Metro Manila. One of which is The Mactan Newtown in Lapu Lapu City, Cebu. Developed by Megaworld Corporation, the township project now has two towers that would […]

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How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

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