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How outsourcing to the Philippines aligns clients and vendor goals

One of the reasons that put off businesses from outsourcing to the Philippines or any other offshore location is that they doubt the offshoring service provider’s capacity to meet their expected output or quality level of services. They fear that the outsourcing firm’s goals may not be aligned with theirs, which might eventually cause the […]

Is Africa a threat to the Philippine multilingual call center sector?

The Philippines may thrive in the global multilingual call center and back office outsourcing industry today, but this reign may end if the country doesn’t up its game against emerging outsourcing destinations in Africa. Various business leaders and analysts remarked this in the first annual Noda Contact Center Forum after seeing investment potential in African […]

Why technical support agents in firms perform better than freelancers

The voice-based technical support operations of an outsourcing firm have great advantages over home-based freelance work in terms of reliability, security, management, and costs. This is what we inferred in a comparison we made in a previous post between freelance call center agents and full time representatives under an outsourcing company. Despite being less manageable […]

How content moderation keeps your website spam-free

Most online communities use content moderation as a way to ensure that comments and other pieces of user-generated content (UGC) comply with the set of posting guidelines and adhere to the website s overall theme or image. Content moderators are responsible for monitoring submissions with conscious judgment while an unmanned tool takes care of automatically […]

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Open Access BPO
Open Access BPO21 hours ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO2 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

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Open Access BPO
Open Access BPO5 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO7 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO1 week ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

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Open Access BPO
Open Access BPO1 week ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

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