Is South Africa the next big BPO market?

OABPO Blog Team Published on June 5, 2014

Philippine-call-center-outsourcing--Open-Access-BPO-
Africa has been slowly making a name in the outsourcing scene, but there’s one country in the continent that shows promise instead of threat to current top destinations like the Philippines and India. Open Access BPO gives a follow-up report on Africa’s outsourcing boom.


Contrary to the report released in April this year, Africa does not pose a major threat to reigning business process outsourcing (BPO) industries in Asia, particularly the Philippine call center outsourcing sector.

Philippine-call-center-outsourcing--Open-Access-BPO---

It was claimed earlier that African nations such as Ethiopia, Zimbabwe, and Nigeria could possibly outplace current offshore favorites because of the workforce availability and cost efficiency that Africa offers. One particular country, South Africa, was foreseen to lead the outsourcing exodus, but recent findings seem to state otherwise.

According to the Grant Thornton International Business Report, a great portion of South African businesses outsource more than the average ratio in the rest of the world. Forty-eight percent of the 150 companies surveyed said they are engaged in an outsourcing deal, a rate that is 8% higher than the global median, which is 40%.

The vast majority or 73% of the outsourced processes are IT-related, while 64% are tax services. These figures are again higher than international averages, which are 46% and 49% for IT and tax respectively. Inferring from this, South Africa could be a lucrative market for back office outsourcing.

Outsourcing misconceptions

Philippine-call-center-outsourcing--Open-Access-BPO----

When asked about why they haven’t hopped aboard the outsourcing train yet, 71% of the South African respondents said that it’s because of their reluctance to lose control of key processes. This wide misconception could mean that despite the booming presence of outsourcing in the country, it’s still somewhat uninformed about the true benefits and aim of the popular business move. This could also be blamed for the high number of companies that only chooses to outsource to local firms instead of overseas locations.

The misconception, along with low infrastructure penetration and being a newcomer in the field, are pointed to as some of the weaknesses that African countries need to work on in order to shape themselves into massive BPO hubs. Despite these, however, nations like South Africa remain to show promise in providing current BPO leaders in Asia with more international clients.

Join us on facebook
Open Access BPO 1 hour ago
The key to wowing customers is a skilled and creative #CustomerService team.
But hiring these specialists can be a challenge.

Ready to find the #CustomerExperience dream team?
Here's how to revamp your recruitment strategies and attract the best #CX experts.

----------
𝗢𝗿 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲 𝘁𝗼 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗮𝗻𝗱 𝘄𝗲'𝗹𝗹 𝗱𝗼 𝘁𝗵𝗲 𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗳𝗼𝗿 𝘆𝗼𝘂.

Our stringent #recruitment and training processes get you a highly skilled and expertly trained workforce attending to their customers 24/7.

Send us a message today to set up your own team: https://buff.ly/3Ltk2jq

#WeSpeakYourLanguage
Open Access BPO 3 days ago
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

Understand their culture and you stand to capture the international market: https://buff.ly/3W2ODcL

----------
Outsource with a #MultilingualCallCenter that will help you establish a strong foothold in your global markets: https://buff.ly/4bDl6Mj

#WeSpeakYourLanguage
Open Access BPO 4 days ago
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

𝗛𝗲𝗮𝗱 𝘁𝗼 𝗼𝘂𝗿 𝗯𝗹𝗼𝗴 𝗳𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗮𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗲𝗽𝗶𝗰 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗼𝗻: https://buff.ly/4cXfjSS

----------
Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

Outsource to gain a #CX team and a strategic employee-centric operations management without losing your focus on growing your business.
Partner with us today: https://buff.ly/4cWE95y

#WeSpeakYourLanguage
#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
#OABPOSpeaksWithPride
Open Access BPO 6 days ago
You need skilled and creative #CustomerService agents to wow your customers.
But #hiring the right people to engage with your consumers can be difficult for many brands.

Here's how to tweak your #recruitment strategies to get the best #CX experts: https://buff.ly/3zJNPSn

----------
Or you can outsource to Open Access BPO and we'll do the recruitment and training for you.

Send us a message today to set up your own team of #CX specialists: https://buff.ly/3VZNHG3

#WeSpeakYourLanguage
#outsourcing #CSat
#CustomerExperience
Open Access BPO 6 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

----------
Anticipate and exceed your global customers' demands with a multilingual #CX expert: https://buff.ly/3WbhEnR

#WeSpeakYourLanguage
#CustomerExperience #CX
Open Access BPO 7 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗶𝘁𝗳𝗮𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝘀𝗮𝗯𝗼𝘁𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

----------
Ready to man your brand's with the premier #CX team?

Find great call center agents and leaders to help manage your brand's growth when you partner with Open Access BPO: https://buff.ly/3WdMbBy

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
#CallCenterManagement #ContactCenters
#CallCenterLeadership #LeadershipQualities
#EmployeEmpowerment
Open Access BPO