Is South Africa the next big BPO market?

Is South Africa the next big BPO market?

OABPO Blog Team Published on June 5, 2014

Philippine-call-center-outsourcing--Open-Access-BPO-
Africa has been slowly making a name in the outsourcing scene, but there’s one country in the continent that shows promise instead of threat to current top destinations like the Philippines and India. Open Access BPO gives a follow-up report on Africa’s outsourcing boom.


Contrary to the report released in April this year, Africa does not pose a major threat to reigning business process outsourcing (BPO) industries in Asia, particularly the Philippine call center outsourcing sector.

Philippine-call-center-outsourcing--Open-Access-BPO---

It was claimed earlier that African nations such as Ethiopia, Zimbabwe, and Nigeria could possibly outplace current offshore favorites because of the workforce availability and cost efficiency that Africa offers. One particular country, South Africa, was foreseen to lead the outsourcing exodus, but recent findings seem to state otherwise.

According to the Grant Thornton International Business Report, a great portion of South African businesses outsource more than the average ratio in the rest of the world. Forty-eight percent of the 150 companies surveyed said they are engaged in an outsourcing deal, a rate that is 8% higher than the global median, which is 40%.

The vast majority or 73% of the outsourced processes are IT-related, while 64% are tax services. These figures are again higher than international averages, which are 46% and 49% for IT and tax respectively. Inferring from this, South Africa could be a lucrative market for back office outsourcing.

Outsourcing misconceptions

Philippine-call-center-outsourcing--Open-Access-BPO----

When asked about why they haven’t hopped aboard the outsourcing train yet, 71% of the South African respondents said that it’s because of their reluctance to lose control of key processes. This wide misconception could mean that despite the booming presence of outsourcing in the country, it’s still somewhat uninformed about the true benefits and aim of the popular business move. This could also be blamed for the high number of companies that only chooses to outsource to local firms instead of overseas locations.

The misconception, along with low infrastructure penetration and being a newcomer in the field, are pointed to as some of the weaknesses that African countries need to work on in order to shape themselves into massive BPO hubs. Despite these, however, nations like South Africa remain to show promise in providing current BPO leaders in Asia with more international clients.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO16 hours ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO2 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO6 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO