How to prevent risks in a multilingual call center outsourcing deal

How to prevent risks in a multilingual call center outsourcing deal

OABPO Blog Team Published on May 9, 2014

male-hand-holding-dice
Most outsourcing deals nowadays happen between two parties headquartered in two locations that are very distant from each other. It is common for higher-cost territories to send out business processes like multilingual call center services to Asian countries where resources are more affordable. As there are language and location differences between the client and the service provider, every entity involved in the contract should consider two important things.

1.   The language to be used

multilingual-call-center-agents

You and the supplier should agree on the language the contract will be written in and the meaning of each clause stipulated there. If the contract is in English, but you want a translation in your native language, the versions of the contracts must bear the same intent.

There should be a legal counsel who would verify that the translated contract completely agrees with the intent of the other one. This lessens the possibility of blaming improper translation should clause disputes arise.

2.   Laws and taxes of both location

It is a must to familiarize yourself with the local laws and taxes of the location where the multilingual call center operates. If you don t, you might subject yourself to hidden charges and unforeseen legal trouble. For instance, you might end up paying the personnel you sent to the foreign site with labor rates that are higher than the initially set amount. This could be because of the taxes imposed on non-resident firms working in that remote location. Avoid this by getting trusted advice on local tax laws before you finalize the outsourcing deal. Know which clauses will protect you, as well as regulations related to labor codes, customs clearance, and technical standards.

Any business endeavor could be guaranteed successful if every step taken towards its implementation is safe, especially during the initial processes. It is the responsibility of everyone involved to educate themselves about the venture and laws surrounding it. Otherwise, the outsourcing deal might fail .

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
As a multilingual call center, Open Access BPO is home to individuals from different cultures, beliefs, and orientations. We believe that the world thrives when we embrace our differences; when we establish safe spaces that cultivate healthy, open discussions and cultural expression.

Happy World Day for Cultural Diversity for Dialogue and Development to all!

#WeSpeakYourLanguage
#OABPOonDiversityDay #OAonCulturalDiversity
Open Access BPO
Open Access BPO2 days ago
The key to building a brand that customers will remember: embedding empathy into your organizational culture.
Read: https://buff.ly/3Ly8Tf9

----------

Let our dedicated expert #CustomerExperience team define your brand's commitment to your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
It's been reported that strong workplace cultures prompted 4x increase in revenue growth and annual returns in many companies.

What's your partner #CallCenter's culture and how can you tweak it to drive up #productivity and #EmployeeEngagement? | https://buff.ly/39AYYbg

----------
Grow with an #outsourcing firm that thrives in its diverse work culture. Grow with us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Measuring and improving on your customer effort score must be one of the main priorities of managers and #CustomerSupport providers. | https://buff.ly/39XPKG7

----------
Nip #CustomerChurn in the bud and ensure #BrandLoyalty with seamless 24/7 multilingual support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Build a #mobile #CustomerService strategy that works. You'll know your mobile strategy works if you've achieved these key features: https://buff.ly/3sDYLdS

----------
Contact us today For #multichannel #CustomerSupport that works: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
#CallCenters must understand their customers' unique communication styles so they can assist them more effectively. Here are 4 typical communication patterns among customers and some tips on how to handle them: https://buff.ly/39w7ybm

----------
Open Access BPO knows your customers. For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService
Open Access BPO