How to tell if you need multilingual call center services

How to tell if you need multilingual call center services

OABPO Blog Team Published on May 26, 2014

multilingual-agents-on-discussion
How can you tell if your business needs to outsource multilingual voice services? Open Access BPO presents some of the signs.
Outsourcing business processes to a call center, be it in the Philippines or any top outsourcing destination, comes to the mind of businesses whose growth entails demands that are expanding along with their markets. They outsource call center services to cut costs, focus on core competencies, and make themselves available to their customers for longer hours and through more communication platforms.

These are the three common telltale signs that a company needs the help of a vendor in taking care of their customers. These same clues can also manifest if a business needs to employ multilingual call center solutions, but there are more specific indications that you need to take note of, lest your organization reaches the point when you consider outsourcing. Here are some of the signs:

1.   You operate in multiple nations.

You should highly consider outsourcing multilingual voice services if you operate in more than one country, especially if your operation sites have different official languages. A unified call center for all your offsite offices will make for easy relaying of concerns, not just between your company and customers, but also between your foreign and local employees.

multilingual-agents-in-front-of-a-laptop

2.   You have a global brand.

Even if you only operate in your mother country, you still need multilingual call center services if your brand is widely distributed across the globe. As your product is used by people from different nations, living in different time zones, and speaking different languages, you need to be ready to give assistance according to the time and language that the customers demand.

laptop-and-a-stethoscope

3.   You need to widen your market reach.

Global brands are not the only ones that can benefit from multilingual business solutions. Those that aim to reach this global status can partner with outsourcing firms that can promote the brand to international markets. Being available round-the-clock and delivering service in more than one language give you an edge, as these steps set you apart from competitors that have yet to tap into call center outsourcing as an image-building and marketing tool.

4.   You run a website.

E-commerce sites, online communities, and social networks that are available in different languages should provide phone assistance to members who are having a hard time setting up an account, confused with site policies, and uncomfortable with giving sensitive details, like credit card information, to web forms.

Seeing how multilingual call centers help businesses reach their international markets, it’s no wonder why multilingual call center outsourcing is steadily growing as one of the most in-demand niches. If your company falls under any of the indications, then it might be time for you to outsource as well.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
Multilingual #CallCenter Open Access BPO has strategic locations that support high-end infrastructure, redundant resources and a network of dedicated professionals that will help businesses address the unique needs of their target market.

Learn more about our global delivery sites here: https://zcu.io/aLAm

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO1 week ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO1 week ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO2 weeks ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage