Hiring tips: Where to find multilingual call center agents

Hiring tips: Where to find multilingual call center agents

OABPO Blog Team Published on May 27, 2014

call-center-outsourcing-services--Open-Access-BPO
As more and more companies are beginning to discover the massive impact of multilingualism in business expansion and international market penetration in today’s globalized economy, the demand for bilingual and multilingual employees has also risen. Most companies now include bilingualism among the top skills and requirements that they look for in an ideal employee. In the business process outsourcing (BPO) industry, the demand is on a steeper level, as multilingual call centers are gradually climbing their way up the sector’s growth driver status.

Since linguistically gifted individuals are considered important assets, looking for them has become a challenging activity but a rewarding endeavor if successful. Here are a few pointers when scouting for qualified candidates to handle your multilingual call center outsourcing services:

• Choose a country where bilingualism is widespread

call-center-outsourcing-services--Open-Access-BPO--

Countries with more than one official language are teeming with bilingual and even multilingual citizens. People who speak local dialects aside from the universal language are easier to train and familiarize with the language that your customers speak. In addition, these bilinguals are naturally exposed to multilingualism, so they have a better accent and greater contextual understanding of their second language than those who acquired the tongue through training.

• Partner with language institutes

Partnering with language schools can mutually benefit your company, the institutes, and their graduates. The partnership could guarantee that the learners will put their skill into good use by working for you. Your organization, on the other hand, could save on ad placements, recruitment, and training expenses since you have a ready source of skilled linguists.

• Prioritize repatriates

Repatriates from multilingual nations like the Philippines have a high chance of landing language specialist positions in outsourcing firms. The expertise they have gained from immersing in the culture and language of the country where they used to work give them an advantage in the multilingual voice service niche.

Multilingual employees enable companies to widen their reach to foreign territories, so they are indeed valuable assets to the BPO industry. Finding the right fit is only the start; make sure that your agents undergo constant training and benefits to prevent your firm from losing useful talents.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO3 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO4 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO1 week ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO1 week ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

#WeSpeakYourLanguage