Hiring tips: Where to find multilingual call center agents

Hiring tips: Where to find multilingual call center agents

May 27, 2014

call-center-outsourcing-services--Open-Access-BPO
As more and more companies are beginning to discover the massive impact of multilingualism in business expansion and international market penetration in today’s globalized economy, the demand for bilingual and multilingual employees has also risen. Most companies now include bilingualism among the top skills and requirements that they look for in an ideal employee. In the business process outsourcing (BPO) industry, the demand is on a steeper level, as multilingual call centers are gradually climbing their way up the sector’s growth driver status.

Since linguistically gifted individuals are considered important assets, looking for them has become a challenging activity but a rewarding endeavor if successful. Here are a few pointers when scouting for qualified candidates to handle your multilingual call center outsourcing services:

• Choose a country where bilingualism is widespread

call-center-outsourcing-services--Open-Access-BPO--

Countries with more than one official language are teeming with bilingual and even multilingual citizens. People who speak local dialects aside from the universal language are easier to train and familiarize with the language that your customers speak. In addition, these bilinguals are naturally exposed to multilingualism, so they have a better accent and greater contextual understanding of their second language than those who acquired the tongue through training.

• Partner with language institutes

Partnering with language schools can mutually benefit your company, the institutes, and their graduates. The partnership could guarantee that the learners will put their skill into good use by working for you. Your organization, on the other hand, could save on ad placements, recruitment, and training expenses since you have a ready source of skilled linguists.

• Prioritize repatriates

Repatriates from multilingual nations like the Philippines have a high chance of landing language specialist positions in outsourcing firms. The expertise they have gained from immersing in the culture and language of the country where they used to work give them an advantage in the multilingual voice service niche.

Multilingual employees enable companies to widen their reach to foreign territories, so they are indeed valuable assets to the BPO industry. Finding the right fit is only the start; make sure that your agents undergo constant training and benefits to prevent your firm from losing useful talents.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
The key to a successful product launch is understanding your customers' needs. Exceed #CustomerExpectations with these five #CX strategies: https://zcu.io/eHgQ

#WeSpeakYourLanguage #CustomerInsights #CustomerService
Open Access BPO
Open Access BPO3 days ago
Planning to set up your own team of #CallCenter agents? Get familiar with these 5 key #hiring strategies before outsourcing your business needs to a #BPO company: https://zcu.io/FHNE

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

#WeSpeakYourLanguage #OACelebratesDiversity #GlobalDiversityAwarenessMonth
Open Access BPO
Open Access BPO1 week ago
User-generated content may provide marketing opportunities, but they can also affect your #brand reputation. Amp up your #ContentMarketing strategy while ensuring those content submissions comply to ownership policies with an expert #ContentModeration team: https://zcu.io/5Arf

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO1 week ago
A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

#WeSpeakYourLanguage #CustomerSatisfaction #CustServ