4 Industries that commonly outsource to Philippine call centers

4 Industries that commonly outsource to Philippine call centers

OABPO Blog Team Published on May 19, 2014

Open Access BPO lists down the types of companies that commonly outsource call center services to the Philippines. If your business is under any of these sectors, you might want to consider subcontracting your business processes to a third party company to get access to experts.
What industries are outsourcing to a call center in the Philippines right now? This may be one of the questions that businesses ask themselves before availing services from a firm in the country. Knowing if your prospective service provider has long experience in the industry you’re in could give a higher assurance that the roles you will send out will be handled by experts.
To help answer the main question, here are the primary industries that most call centers serve, according to the Deloitte 2013 Global Contact Center Survey:

•   Consumer products


Many call center agents in the Philippines handle retail accounts. They receive product orders, process purchases, and perform any post-purchase transactions asked by the customer. Although most of them are under shopping brands, companies that sell other types of services and consumable goods can also outsource customer service solutions to a call center.

•   Professional services

Healthcare information management is perhaps the most lucrative portion of the professional services segment. But before it boomed in the country, legal and accounting processes were initially handled by many call centers in the Philippines.

•   Financial services


Banking, insurance, and credit card companies commonly avail of financial service solutions from outbound call centers. Although these companies mostly need the aid of outbound agents to settle outstanding bills and collect loans, they also benefit from inbound customer service firms that could assist customers with finance-related requests.

•   Telecommunications

Telecommunication companies need call centers to handle general customer service duties and technical support tasks. Call centers catering to telcos are usually multifaceted, which means that they can provide both inbound representatives to answer queries or fix product-related problems and outbound agents who could encourage customers to buy products, subscribe to plans, or upgrade current service bundles.


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#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

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Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

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