Workshop for call center in the Philippines aims to develop rural BPO

Workshop for call center in the Philippines aims to develop rural BPO

OABPO Blog Team Published on May 6, 2014

call-center-in-the-Philippines
The Department of Science and Technology (DOST) will be launching a workshop series aiming to equip the rural workforce with skills necessary for the sectors of outsourced IT, back office, and call center solutions in the Philippines.

call-center-in-the-Philippines--

Formerly known as “Socially Responsible Outsourcing,” the program now dubbed as “Rural Impact Sourcing Workshops” will run from May to November this year. DOST’s Information and Communications Technology (ICT) Office will kick off the series in Daet, Camarines Norte under the theme “Digital Employment through Rural BPO for Inclusive Growth.”

The Rural Impact Sourcing is part of ICT’s contribution to the 2011-2016 Philippine Development Plan, which commits to produce 1.3 million jobs for the business process outsourcing (BPO) industry by 2016.

Through the joint efforts of government entities and private groups in the BPO sector, the program could prepare provincial locations in supplying 11% of the services required by the global outsourcing market, which is projected to be worth $674 billion within the next two years.

Rural Impact Sourcing also seeks to even out the distribution of BPO operations in the Philippines as it currently concentrates on the Metro, leaving some rural areas untapped. The workshop wants to hone the potential of cities outside Metro Manila as well as their workforce by training the locals and grooming the countryside for possible international investors.

call-center-in-the-Philippines---

“This would generate more opportunities in these areas.” ICT Office executive director Louis Casambre explained. “Not only would it increase employment, it would also mean that the people from these areas no longer need to relocate to get employed. Instead, Rural Impact Sourcing brings the jobs directly to them.”

The Rural Impact Sourcing Workshops will feature talks from several BPO leaders, particularly those under the sector of call center. Other Philippine provinces serving as host locations include Calbayog, Kalibo, Koronadal, and Surigao.

Open Access BPO is a fast-rising outsourcing company that offers voice solutions to businesses of various industries across the globe. Let our call center in the Philippines improve your customer service while you focus on your core competencies. Join us on Google+ to know more about our services.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 hours ago
It's been reported that strong workplace cultures prompted 4x increase in revenue growth and annual returns in many companies.

What's your partner #CallCenter's culture and how can you tweak it to drive up #productivity and #EmployeeEngagement? | https://buff.ly/39AYYbg

----------
Grow with an #outsourcing firm that thrives in its diverse work culture. Grow with us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
Measuring and improving on your customer effort score must be one of the main priorities of managers and #CustomerSupport providers. | https://buff.ly/39XPKG7

----------
Nip #CustomerChurn in the bud and ensure #BrandLoyalty with seamless 24/7 multilingual support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
Build a #mobile #CustomerService strategy that works. You'll know your mobile strategy works if you've achieved these key features: https://buff.ly/3sDYLdS

----------
Contact us today For #multichannel #CustomerSupport that works: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 days ago
#CallCenters must understand their customers' unique communication styles so they can assist them more effectively. Here are 4 typical communication patterns among customers and some tips on how to handle them: https://buff.ly/39w7ybm

----------
Open Access BPO knows your customers. For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService
Open Access BPO
Open Access BPO3 days ago
#CallCenter leaders play a central role in helping campaigns grow. Team leaders especially are responsible for the progress and the quality of service that #CustomerSupport agents provide the brand's customers.

Here are the 5 biggest enemies of great leadership (and a few tips on how to be a good leader): https://buff.ly/3M5iMC0

Find great call center agents and team leaders to manage your brand's growth when you partner with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Personalized solutions empower brands to provide high-quality support to their customers and their growing needs.
With the help of a capable #CallCenter, you can be sure these areas are being covered: https://buff.ly/3sCjnTS

----------
Build your hyper-customizable #CustomerSupport, #BackOffice, or knowledge-based support program with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport
Open Access BPO