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How can a Philippine call center tell if customers are happy or not?

Every Philippine call center makes use of customer feedback in order to measure the effectiveness of their customer service initiatives. The comments highlighted on these feedback forms are considered as a quick alternative to commissioned market researches. With these, business process outsourcing (BPO) companies are able to improve their strategies, keep their consumers happy, and […]

Does every call center in the Philippines pass call quality standards?

It is a must for ever call center in the Philippines to adhere to international laws and standards to guarantee that calls are delivered with quality and with consideration of the rights and convenience of the parties at both ends of the line. Technologies for courteous and productive outbound calls For call centers that provide […]

Call centers in the Philippines support Magna Carta for agents

Call centers in the Philippines showed support for the Philippine senate’s push for “Magna Carta for Call Center Workers,” which allows voice service workers to organize unions and work under healthy conditions amid long office hours. The senate bill is backed by European surveys and studies proving the significance of having unions in the call […]

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Open Access BPO
Open Access BPO6 hours ago
Planning to set up your own team of #CallCenter agents? Get familiar with these 5 key #hiring strategies before outsourcing your business needs to a #BPO company: https://zcu.io/FHNE

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Open Access BPO
Open Access BPO3 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

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Open Access BPO
Open Access BPO4 days ago
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Open Access BPO5 days ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0

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Open Access BPO
Open Access BPO5 days ago
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Open Access BPO
Open Access BPO6 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

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