For some companies, signing a customer service outsourcing contract signifies the completion of the entire outsourcing process. They almost completely give up control over their customer care unit believing that the service vendor can take care of this business aspect on its own. What they might fail to realize is that any outsourcing deal is […]
In its traditional sense, content moderation is done as a way to maintain the quality of posts submitted by the online public to your website. These posts typically go through outsourced moderators who monitor, filter, edit, approve, or reject the submissions before publishing them. This activity has a flipside known as crowdsourced moderation, which puts […]
Big brands may have been successful in breaking e-commerce records last year through the help of outsourced Philippine call center services among other technological innovations made to address the changing customer demands, but recent findings reflect the opposite of success in the consuming public. The latest report by the American Customer Satisfaction Index (ACSI) revealed […]
Any company that provides customer support services must uphold client confidentiality. As client assistance is one of the core functions of call centers in the Philippines, safeguarding the information they collect from customers is their top priority.
As technology keeps on evolving at a rapid pace, call centers in the Philippines commit to system modernization. Call centers play a crucial role in delivering exceptional customer service and support. However, many call centers in the Philippines still operate with legacy systems. As a result, their ability to keep up with evolving customer expectations […]
Not all images are worth displaying online, which is why photo moderation is highly important. Learn how it works here. Photo moderation plays a critical role in maintaining the integrity and safety of online platforms. As user-generated content continues to grow exponentially, platforms must ensure that the images shared align with community guidelines. Today, we […]
It’s easy for an outsourced service vendor to say that its content moderation team can live your brand. Doing so, however, is an entirely different story.
The Philippine business process outsourcing (BPO) industry will undergo consolidation through heightened tech investments and growing client demands, including Japanese call center services among other multilingual voice solutions.
Compromised client confidentiality deals a fatal blow on customer service. Here’s how impactful it could get. Maintaining client confidentiality is not just an ethical responsibility but a critical factor in building trust and credibility. Organizations that handle sensitive client information must prioritize data security and privacy to protect their clients’ interests. Unfortunately, a breach of […]