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What are the competing business process outsourcing hubs in Asia?

In a previous post, we presented an overview of why Asia remains to be the world’s go-to region for business process outsourcing (BPO). There, we named some of the continent’s popular outsourcing destinations and their areas of expertise. Now, we will go a bit deeper into the topic and compare how Asia’s major BPO players, […]

What traits should you look for in a reliable outsourcing firm?

For some companies, outsourcing is a way of refurbishing the tarnished reputation they gained from past customer service failures. They partner with a well-reputed firm to reclaim their market’s trust and rebuild their image from corporate ruins. But what if the service vendor is as ill-reputed as the company in need of brand buffing? Then […]

Does outsourcing hurt US employment?

Outsourcing has undeniable benefits to the companies venturing into this business strategy. For the uninitiated or willfully unaware, however, it may seem like a selfish businesses decision to stabilize budgets at the expense of their local manpower’s stable employment. What the skeptics may have failed to see is that mostly low-skilled jobs get sent overseas, […]

How the services offered by call centers in the Philippines affect global customers

It’s a common notion among call centers in the Philippines that blasting customers with special offers is a surefire way of making them stay loyal to a brand. A survey, however, states otherwise. Actionable intelligence solutions company Verint Systems asked 7,000 consumers over six countries about their attitude towards phone-based customer service. The company wanted […]

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Open Access BPO 1 hour ago
A multilingual #CallCenter provides the most vital support a business needs when expanding overseas.

𝗕𝘂𝘁 𝗵𝗮𝘃𝗲 𝘆𝗼𝘂 𝗲𝘃𝗲𝗿 𝘄𝗼𝗻𝗱𝗲𝗿𝗲𝗱 𝘄𝗵𝗶𝗰𝗵 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗻𝗲𝗲𝗱 𝗶𝘁 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁?
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Open Access BPO 23 hours ago
Understanding your consumers' needs enables you to:
• improve the #CustomerExperience;
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• increase your revenues.

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Open Access BPO Yesterday
𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐛𝐚𝐝 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐧𝐞𝐯𝐞𝐫 𝐞𝐚𝐬𝐲, 𝐛𝐮𝐭 𝐢𝐭'𝐬 𝐚 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐬𝐤𝐢𝐥𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐦𝐚𝐬𝐭𝐞𝐫.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.

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Open Access BPO Yesterday
Your team embodies your brand to customers, from representing your values to delivering a top-notch experience.

That's why hiring those who match your brand's promise is a must. Otherwise, their inadequacies will misrepresent you as an unreliable company.

𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐚𝐟𝐟𝐞𝐜𝐭𝐬 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:
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Outsourcing with us today and get a team of dedicated experts for your business needs.
We develop programs from the ground up to ensure each process and solution matches with your brand’s needs and deeply addresses your customers' demands.

Contact us today and let our program developers know what your goals are, and we’ll help you get there: https://buff.ly/499VtSb

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Open Access BPO 2 days ago
Unresolved #CustomerService issues cause repeat complaints, which can have severe consequences like:
• customer dissatisfaction;
• loss of sales opportunities;
• increase in #CX expenses; and
• a blow to your brand reputation.

Minimize repeat complaints and elevate #CustomerSatisfaction and loyalty with these invaluable #CustomerExperience tips:
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Heighten CX by partnering with the right industry expert: https://buff.ly/3Tx9aoC

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Open Access BPO 6 days ago
No matter how popular your brand is, losing customers is something you can't avoid.

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Open Access BPO