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How can Philippine call centers motivate agents after the holidays?

The recent holiday season has been an exciting and profitable time for Philippine call centers, especially because they handle varied clients across the globe. Along with its activities, however, is a type of exhaustion that may affect the performance of your representatives even after the holiday season is over.

Which industries drive the growth of call center in the Philippines?

Excellent communication skills and a sense of service are what businesses look for before deciding to entrust their voice services to a call center, and the Philippines is an ideal outsourcing destination for having a workforce that possesses those exact traits. The low wage and utility costs further catapult the country to its current outstanding […]

How hands-on should you be when outsourcing to Philippine call centers?

Delegating voice services to Philippine call centers can be a wise decision because it lets you save costs and improve your customer service. However, you should dedicate enough attention to the outsourcing deal for it to become successful. If you don’t oversee some aspects of the subcontracted operations yourself, your outsourced staff may fail to […]

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