What kind of business doesn’t capitalize on social media marketing nowadays? A company that’s running behind the race for trade supremacy, perhaps? If you’re one of those who have yet to utilize the vast opportunities provided by the Internet for businesses to flourish, then now is the time to get on the social networking train […]
If you still haven t embraced new technologies in your customer service initiatives, then you might be getting left behind by other businesses in your industry. Various technologies are being used increasingly to improve customer satisfaction and strengthen the relationship between brands and their consumers.
The year 2014 is set to give a good start to job seekers and career-shifters, as 124,000 new full-time jobs in call centers in the Philippines will be available for fresh grads, underemployed, and unemployed.
Trend predictions suggest that the coming year is an ideal time to outsource to the Philippines. This is because contracted services in the country will be increasingly delivered through multiple channels in 2014.
Managing your technical support team with a quota can help them maintain work quality and keep them focused on their work objectives. A quota system, however, might defeat its purpose if it is set outside realistic standards. To make your quota effective and attainable, it should be based on the following factors: Working hours A […]
If your main goal for employing outsourced
The holiday season is coming to an end, but your call center outsourcing team might just be starting to relax after days of answering calls after calls from rushing customers. They are probably paid double for working during special occasions when call volumes reach an all-year peak, but they deserve bigger rewards for sticking with […]
Call center outsourcing can help you build a team that will bring in a significant increase to your revenues through sales services such as lead generation, digital marketing, telemarketing, and e-commerce website development. However, your outsourced staff should not just be able to carry out these services, but also possess the following skills and traits: […]
For 2013, experts predicted that end-users would largely dictate the IT outsourcing landscape by choosing the channel where they want services to be delivered and doing troubleshooting by themselves. Some IT jobs were also foreseen to be sourced from local firms as a means for businesses to cope with increasing wages of IT experts abroad.
