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What holiday rewards can you give your call center outsourcing staff?

The holiday season is coming to an end, but your call center outsourcing team might just be starting to relax after days of answering calls after calls from rushing customers. They are probably paid double for working during special occasions when call volumes reach an all-year peak, but they deserve bigger rewards for sticking with […]

Can call center outsourcing services help you find the right sales team?

Call center outsourcing can help you build a team that will bring in a significant increase to your revenues through sales services such as lead generation, digital marketing, telemarketing, and e-commerce website development. However, your outsourced staff should not just be able to carry out these services, but also possess the following skills and traits: […]

3 IT outsourcing predictions that became major trends in 2013

For 2013, experts predicted that end-users would largely dictate the IT outsourcing landscape by choosing the channel where they want services to be delivered and doing troubleshooting by themselves. Some IT jobs were also foreseen to be sourced from local firms as a means for businesses to cope with increasing wages of IT experts abroad.

How to tell if you need to do telemarketing in the Philippines

Telemarketing in the Philippines is one of the best that the global outsourcing industry can offer. If you find yourself in need of sales increase, cost reduction, and qualified leads, then you should consider outsourcing telemarketing services to the country. However, you should first identify your reasons for outsourcing in order to pick the right […]

Which 2013 social media marketing trend predictions came true?

This year has been an exciting one for the social media marketing world because many trend predictions for 2013 came true and helped evolve today’s digital marketing industry. Here are five predictions that eventually became the top social media shopping trends for 2013: Real-time marketing was predicted to fade out campaigns that target wider audiences, […]

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Open Access BPO
Open Access BPO2 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

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Open Access BPO
Open Access BPO3 days ago
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Open Access BPO
Open Access BPO3 days ago
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Open Access BPO
Open Access BPO4 days ago
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Open Access BPO
Open Access BPO5 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

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Open Access BPO6 days ago
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