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What to consider when setting quotas for your technical support team

Managing your technical support team with a quota can help them maintain work quality and keep them focused on their work objectives. A quota system, however, might defeat its purpose if it is set outside realistic standards. To make your quota effective and attainable, it should be based on the following factors: Working hours A […]

What holiday rewards can you give your call center outsourcing staff?

The holiday season is coming to an end, but your call center outsourcing team might just be starting to relax after days of answering calls after calls from rushing customers. They are probably paid double for working during special occasions when call volumes reach an all-year peak, but they deserve bigger rewards for sticking with […]

Can call center outsourcing services help you find the right sales team?

Call center outsourcing can help you build a team that will bring in a significant increase to your revenues through sales services such as lead generation, digital marketing, telemarketing, and e-commerce website development. However, your outsourced staff should not just be able to carry out these services, but also possess the following skills and traits: […]

3 IT outsourcing predictions that became major trends in 2013

For 2013, experts predicted that end-users would largely dictate the IT outsourcing landscape by choosing the channel where they want services to be delivered and doing troubleshooting by themselves. Some IT jobs were also foreseen to be sourced from local firms as a means for businesses to cope with increasing wages of IT experts abroad.

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Open Access BPO
Open Access BPO2 days ago
How do you make your customers feel special?

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Open Access BPO
Open Access BPO6 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO1 week ago
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Open Access BPO
Open Access BPO2 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

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Open Access BPO
Open Access BPO2 weeks ago
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