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What holiday rewards can you give your call center outsourcing staff?

The holiday season is coming to an end, but your call center outsourcing team might just be starting to relax after days of answering calls after calls from rushing customers. They are probably paid double for working during special occasions when call volumes reach an all-year peak, but they deserve bigger rewards for sticking with […]

Can call center outsourcing services help you find the right sales team?

Call center outsourcing can help you build a team that will bring in a significant increase to your revenues through sales services such as lead generation, digital marketing, telemarketing, and e-commerce website development. However, your outsourced staff should not just be able to carry out these services, but also possess the following skills and traits: […]

3 IT outsourcing predictions that became major trends in 2013

For 2013, experts predicted that end-users would largely dictate the IT outsourcing landscape by choosing the channel where they want services to be delivered and doing troubleshooting by themselves. Some IT jobs were also foreseen to be sourced from local firms as a means for businesses to cope with increasing wages of IT experts abroad.

How to tell if you need to do telemarketing in the Philippines

Telemarketing in the Philippines is one of the best that the global outsourcing industry can offer. If you find yourself in need of sales increase, cost reduction, and qualified leads, then you should consider outsourcing telemarketing services to the country. However, you should first identify your reasons for outsourcing in order to pick the right […]

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Open Access BPO
Open Access BPO10 minutes ago
Multilingual #CallCenter Open Access BPO has strategic locations that support high-end infrastructure, redundant resources and a network of dedicated professionals that will help businesses address the unique needs of their target market.

Learn more about our global delivery sites here: https://zcu.io/aLAm

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Open Access BPO
Open Access BPO3 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

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Open Access BPO
Open Access BPO4 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

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Open Access BPO
Open Access BPO6 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

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Open Access BPO
Open Access BPO7 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO1 week ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

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