How outsourcing helps generate more jobs in the US

OABPO Blog Team Published on February 27, 2014

outsourcing-
In a previous post, we shed light on a misconception that holds American businesses back from sending operations to an overseas location. We refuted the belief that outsourcing kills American employment. There, we explained that what really happens is the oppositeโ€”businesses that outsource a part of their overall operations are able to generate more jobs for the American public. Now, we present figures to back that up.

Finance advisory firm CreditLoan conducted a research on the same matter and affirmed the positive outlook economists have on the trend of offshoring work to countries with more affordable wages and operations costs such as the Philippines, India, China, and few emerging offshore spots in Europe. The findings deduced that the estimated 3.3 million jobs that would be moved to foreign destinations by 2015 are a mere iota of the total job count the US produces every year.

outsourcing

Think about it. In a nation that employs almost 200 million citizens and creates 3.5 million additional jobs annually, isn t it an exaggeration to say that the 3.3 million jobs taken away in a span of a decade caused a dent in American employment?

And consider this: 70% of the American economy is part of the service sectorโ€”people who make retail, hospitality, healthcare, and other service-providers thrive. This 70% is not vulnerable to outsourcing because their jobs take place locally and entail personal contact with customers.

University of Michigan Economics Professor James Hines agrees with the positive effects of offshoring to US employment, noting that the 10% greater foreign investment equates to 2.6% more investments in America.
And here’s how it works:

  • The savings that a company makes from offshoring enable them to produce more goods with fewer resources.
  • The low resources consumed let companies lower the prices of goods and free workers from less crucial tasks.
  • The better prices, product quality, and workflow allow companies to grow, which means more jobs for Americans.

Of course we can’t ignore the fact that jobs were lost in the process of attaining this expansion, but as we said in the earlier post mentioned above, this is normal in a massive economy. In fact, 69% of the displaced workers due to outsourcing were reported to be fully re-employed afterwards, and at least 70% didn’t experience pay cuts.

This brings us to the conclusion that in the argument of whether or not offshoring steals employment from Americans, the overall long-term effect of the venture still outweighs the changes it caused along the way.

Join us on facebook
Open Access BPO 19 days ago
Why do so many brands struggle to stay consistent with #CustomerExperience?

When things go wrong, a hollow response can drive customers away, but a sincere, well-timed apology can actually strengthen long-term loyalty.
Mistakes happen, but they don't have to define your brand.

Stop navigating the #CX minefield alone and start building an effortless experience for your audience.

Learn how to turn service setbacks into opportunities for trust and build a truly effortless customer journey.
Full insights on our blog: https://buff.ly/zgcbpTQ

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
High-quality CX isn't just about preventing mistakes, it's about having a team that knows exactly how to handle them.

Open Access BPO helps global brands navigate complex customer journeys with a blend of empathy and efficiency. Our teams are trained to deliver seamless support that protects your reputation and drives long-term growth.

๐Ÿš€ Partner with the CX experts: https://buff.ly/8Mr3PRA

#WeAreOABPO
#CallCenter #OutsourcingCallCenter #CXStrategy
#CustomerServiceCallCenter #CustomerSupport
Open Access BPO 23 days ago
๐—˜๐—ณ๐—ณ๐—ผ๐—ฟ๐˜๐—น๐—ฒ๐˜€๐˜€ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ถ๐˜€ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฐ๐˜๐—ฒ๐—ฑ.
So, turn every interaction into a wow moment for your customers!

Check out strategies for delivering seamless support that:
โ€ข Simplify every interaction
โ€ข Empower your support team
โ€ข Delight customers consistently

Learn more: https://buff.ly/R2gU16E

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
Open Access BPO combines the expertise of our #CX professionals with AI-powered solutions to create consistent, effortless experiences that keep customers coming back.

Connect with us and explore how outsourced CX can support your brand: https://buff.ly/FSxf48P

#WeAreOABPO
#CXStrategy #EffortlessCX #CustomerExperience
#BusinessGrowth #CustomerSuccess
Open Access BPO 37 days ago
#Fintech #CX must scale without losing the human touch.

As Q1 2026 draws to a close, fintech brands are facing a key challenge: ๐——๐—ฒ๐—น๐—ถ๐˜ƒ๐—ฒ๐—ฟ ๐—ต๐—ถ๐—ด๐—ต๐—น๐˜† ๐—ฝ๐—ฒ๐—ฟ๐˜€๐—ผ๐—ป๐—ฎ๐—น๐—ถ๐˜‡๐—ฒ๐—ฑ ๐˜€๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ ๐˜„๐—ต๐—ถ๐—น๐—ฒ ๐˜€๐—ฐ๐—ฎ๐—น๐—ถ๐—ป๐—ด ๐—ณ๐—ฎ๐˜€๐˜ ๐—ฎ๐—ฐ๐—ฟ๐—ผ๐˜€๐˜€ ๐—บ๐—ฎ๐—ฟ๐—ธ๐—ฒ๐˜๐˜€.

The brands that succeed are combining AI tools with multilingual CX teams and flexible support operations.
The result is faster responses, stronger trust, and #CustomerExperiences that still feel personal even at scale.

See how fintech brands can build scalable personalized CX in 2026: https://buff.ly/g7ioIHh

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
Our multilingual teams and flexible #outsourcing solutions help fintech companies deliver personalized #CustomerSupport while managing rapid growth.

Connect with us to explore how outsourced CX can support your fintech expansion: https://buff.ly/aMNxt9U

#WeAreOABPO
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing
Open Access BPO 37 days ago
Open Access BPO has always recognized all the women who drive our success. For years, we've advocated for policies and initiatives that ensure #GenderEquality.

This year, Open Access BPO joins #GiveToGain in celebrating and supporting women's leadership and impact. We celebrate and thank all the women at Open Access BPO and across communities for everything you do to lead, inspire, and make a difference.

#WeAreOABPO #IWD2026
#OABPOonIWD2026 #SheSays
#SheSays #WeCanBeEquALL
Open Access BPO 40 days ago
#OABPOmilestone:
๐—–๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐Ÿฎ ๐—ฑ๐—ฒ๐—ฐ๐—ฎ๐—ฑ๐—ฒ๐˜€ ๐—ผ๐—ณ ๐—ด๐—ฟ๐—ผ๐˜„๐˜๐—ต ๐—ฎ๐—ป๐—ฑ ๐—ฝ๐—ฒ๐—ผ๐—ฝ๐—น๐—ฒ-๐—ฑ๐—ฟ๐—ถ๐˜ƒ๐—ฒ๐—ป ๐˜€๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€
Read the full story here: https://buff.ly/dBxlcfx

Multinational #CallCenter Open Access BPO marked its 20th anniversary with a kickoff celebration series across its Makati, Davao, and Taipei offices. The festivities honored the company's employees and set an inspiring tone for 2026.

This milestone shows what's possible when a company puts people first and builds a culture where teams can thrive together.

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
Our people-first culture powers performance and innovation, producing measurable results that matter.

Partner with Open Access BPO to scale your operations with a team that delivers excellence.

Contact us today to explore outsourcing solutions: https://buff.ly/PWlXVf8

#WeAreOABPO #TeamOABPO
#OABPOKickoff2026 #RedCarpetDreams
#Everglow #20YearsAndGrowing #CompanyCulture
#CXLeadership #BuildingTogether