Making cold calls lets you foster relationships with your clients, but does your company have the selling expertise or the time to develop and implement cold calling strategies? Almost every call center, particularly those in the Philippines, offers cold calling services (unscheduled calls to prospective clients) along with their telemarketing services. Telemarketers there have continuous […]
Online job portal Jobstreet released its 2014 Annual Salary Report, which includes call centers in the Philippines in the list of highest-paying industries. The business process outsourcing (BPO) industry ranked fourth in the top 10 payers list under the junior executive and supervisor categories while it placed sixth in the list of ten industries that […]
Outsourcing to multilingual call centers in the Philippines has become a critical business strategy for their ability to bridge the gap between brands and their international clientele. These centers hire customer experience agents who speak the same language as their customers, ensuring effective communication and better customer service. However, catering to consumers from different parts […]
In a previous post, we named and refuted three outsourcing misconceptions to accordingly guide businesses about what they should and should not expect from an outsourcing contract with a Philippine call center. But since business process outsourcing (BPO) is a continuously expanding industry, new myths are born with each evolution the industry goes through. What […]
Determining the geographic location of your business is usually the first step in putting up your company, and what comes after is the process of putting together the right facilities for your operations. If you’re outsourcing to a Philippine call center, this step may not be as costly and complicated as it would when you’re […]
Although call centers in the Philippines have similarities, no two companies use the same business approach. They may offer the same services, but the customer experience they give their clients will always differ.
The global game development market is booming, and Philippine call centers are gearing up for this. But game development largely involves technical processes, which are not within a typical contact center’s expertise. Developing a video game is a job that best fits software building and designing experts of gaming capitals like Japan, the US, and […]
The past few years have been favorable for the Philippine call center sector of the country’s business process outsourcing (BPO) industry as the growth of other industries and markets outside the Philippines resulted to continuous expansions in the voice service sector. The healthcare information management (HIM) sect has been one of those that rubbed off […]
Earlier in January, the Philippine Congress predicted that the local business process outsourcing (BPO) industry, particularly its Philippine call center segment, will be a major source of employment this year. This was after it promised 140,000 outsourcing jobs to the Filipino workforce.
