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How can you oversee services handled by outsourcing firms in the Philippines?

Entrusting business operations to reputable outsourcing firms in the Philippines is not a one-time deal, but an ongoing process of communication, collaboration, and cooperation between you and your outsourced services provider. A healthy, long-term business relationship should exist in order for you to achieve your goals. And a large part of developing that relationship is […]

Hiring for BPO in the Philippines concentrates on provinces

The countryside is fixating itself to be the next driver of business process outsourcing (BPO) in the Philippines as the focus of BPO hiring shifts from the National Capital Region (NCR) to provinces. Information Technology & Business Process Association of the Philippines (IBPAP) said through its senior executive director, Gillian Joyce G. Virata that government […]

How can you use blogs to make content marketing successful?

Your blog can be an effective content marketing tool if you use it not just to promote your products and services, but also to educate and entertain people. Not only should the content of your business blog be interesting and relevant to the needs of your market, it should also be written in a way […]

3 elements of an effective email marketing campaign

Email marketing is not dead although it seems old-fashioned and outdated if lined beside newer marketing tools such as social media and mobile devices. The truth is, compared to social networks, email is still more effective in promoting your products and engaging your target market.   However, simply blasting emails to a list of addresses […]

How can inbound customer service outsourcing increase your sales?

Inbound customer service outsourcing is known to provide a lift for sales through cross-sell and upsell opportunities, as well as boosting customer loyalty and the likeliness of repeat transactions. When your customer care representatives cross-sell or upsell your products successfully, they not only bring in more profits; they also build loyalty and trust in your […]

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Open Access BPO
Open Access BPO22 hours ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO2 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO5 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO7 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO1 week ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

#WeSpeakYourLanguage