If effective social media marketing is what you want, then Instagram may just be the place and tool you need. This is what SumAll implied in its year-end report. The market research firm hailed Instagram as the most effective social networking site for businesses that want to grow their number of subscribers, boost customer engagement, […]
While quotas are commonly given to outbound telemarketers, an emerging belief is that inbound technical support call centers should also set quotas for cross-sales. If you are wondering how sales are made by representatives whose main duty is to troubleshoot electronics, you should know that part of giving technical support is understanding both the product at […]
Trend predictions for 2014 suggest companies that are outsourcing call center and IT services to start upping their services by conducting those in channels other than the traditional ones. Here are three trends that might shape call center outsourcing in 2014: • More self-help options will emerge Call centers will reduce call volume by diverting […]
Call center outsourcing firms often experience data overload when their agents, typically inadvertently, collect an amount of information that is more than necessary. Too much data is typically not useful and bogs down reporting and quality assurance, especially if the call center has inefficient or ineffective management practices. A survey by the International Customer Management […]
Recent Black Friday and Cyber Monday sales events revealed that tablets are the device of choice when it comes to making e-commerce transactions despite smartphones’ dominance in generating mobile traffic. IBM reported that although smartphones accounted for 26.6% of the total visits to online stores versus tablets’ 15.3%, 16.5% of the total online sales were […]
Recent tragedies have yet again reminded the world of how preparedness can save a business. Using the resilience of the Philippine outsourcing industry as an inspiration, Open Access BPO has released a white paper that consolidates business continuity planning methods to help fellow companies stand undisrupted amidst any calamity.
It’s not an official reclamation of the country’s former throne, but the US has broken local e-commerce records by making a total of $2.29 billion online sales revenue in a one-day holiday shopping event.
Despite recent calamities that struck Cebu, the city remains a viable alternative operation site for Philippine call center outsourcing firms, land development company CBRE Philippines claimed.
During the holiday season, the normal call volume of a 24/7 call center can increase rapidly. If you’re managing a team of customer support representatives or outsourcing to a call center, you might often use a different approach to handle changes in call volumes that the holiday rush can bring. You may stretch your staff’s […]