Despite recent calamities that struck Cebu, the city remains a viable alternative operation site for Philippine call center outsourcing firms, land development company CBRE Philippines claimed.
Despite recent calamities that struck Cebu, the city remains a viable alternative operation site for Philippine call center outsourcing firms, land development company CBRE Philippines claimed.
During the holiday season, the normal call volume of a 24/7 call center can increase rapidly. If you’re managing a team of customer support representatives or outsourcing to a call center, you might often use a different approach to handle changes in call volumes that the holiday rush can bring. You may stretch your staff’s […]
It looks like those who predicted about e-commerce sales’ Black Friday dominance were right. The total revenues from America’s biggest holiday sale comprised largely of purchases done through mobile devices. Last year’s total online revenues grew 20% this year, making the average order value of 800 online retailers $135.27, as stated in an IBM real-time […]
The ever-changing e-commerce landscape offers limitless possibilities for businesses to sell their goods through electronic and digital means. And along with the new business innovations technology brings, changes in consumer behavior are reshaping the way we do business. Those consumer practices become more present and felt when sales and promotions reach their all-year peak, which […]
E-commerce websites can benefit from outsourced back office solutions that can give your online shop the visual overhaul and marketing boost it needs for the holidays. Here are some of the services you can outsource for the season and the specific add-ons they can give to your online business: Web Development for Making a Delivery […]
In the first three quarters of 2013, the global outsourcing industry went through slight downturns, but major upsurges were still felt, especially by business process outsourcing (BPO) in the Philippines. Now that 2013 is down to its last 30 days, businesses should better be reviewing trends to know if these will continue to 2014 or […]
Boutique-style business process outsourcing (BPO) companies in the Philippines emerges as ideal outsourced solution providers for businesses that are looking for specialized services with more immediate results. As the holidays draw near, retailers seek help from these outsourcing providers for tasks that are specifically in demand during the season. What sets boutique BPOs apart from […]
International businesses commonly outsource call center services to the Philippines to cut down on expenses, but aside from the country’s low operational and labor costs, investors choose the country for the people’s excellent English-speaking skills. That is why outsourcing firms in the Philippines that offer voice solutions such as inbound customer service, outbound telemarketing, lead generation, […]
Inbound customer service representatives answer incoming calls from your customers who want to make sales inquiries, seek technical support, or know general information about your company and your products. Traditionally, representatives attend to customers via phone, but as both businesses and the public see the convenience brought by having multiple communication channels, customer service is […]