If you’re part of the service or retail industry, you probably have ways of dealing with customer-related problems whether at your physical storefront or through your outsourced Philippine call center. You’re bound to face a complaint, no matter how impeccable your service is, most probably due to factors that are beyond your control.
Slow customer service is a business killer. How many times have this been emphasized to customer service representatives—whether in-house or outsourced to a call center in the Philippines—to make sure that they attend to people with promptness? This is because your company can incur financial losses if you waste or devalue your customers’ time.
Social media has increasingly become one of the popular platforms for call center support services. Many companies have become closer to their valued customers because of social media customer service. But, when not managed properly, social media interaction can also be the perfect tool for you to ruin your brand image in front of a […]
Every Philippine call center (or perhaps every company there is) orients its newly hired customer service representatives (CSRs) about their function. It’s a part of the process of transitioning the recent hires into fully functional assets of the company. Even during the interview or recruitment stage, CSR hopefuls are given an overview about the duties […]
For every call center in the Philippines, happy customers exist because of happy call center agents. Call center managers are aware that the goal of ensuring customer satisfaction is greatly influenced by the kind of engagement customer support agents can provide. Keeping your agents satisfied is therefore a good investment in empowering a brand to […]
Companies apply best practices to ensure that their every action—between colleagues and in front of customers—lives up to the brand identity they uphold and the benchmarks of the industry where they belong. Best practices are particularly observed in customer service delivery and call center training of outsourcing firms in the Philippines or any top business […]
It s normal for businesses, even established and successful ones, to receive negative customer feedback. Some companies welcome negative comments, while others prevent their customers from voicing them out. It s true that bad reviews can affect how people will view your brand, especially when these are made available on public platforms like social networks […]
We’ve already established in a previous blog post that call center recruitment is a customer service function. It needs to apply the same customer-centric practices that agents use so that recruiters can attract potential company assets instead of drive job applicants away. This is why outsourcing firms that provide global clients inbound customer service solutions […]
Telephone or call recording has become one of the many standard procedures when it comes to automated call management. It enables a business to monitor calls for quality assurance purposes. But some businesses include this function without having a clear plan on how to use the recordings afterward. Since almost every business does it, then […]
