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How the iPhone 6 and the Apple Watch can impact marketing strategies

Apple just introduced the newest additions to its product line, and much has already been said about what the iPhone 6, iPhone 6 Plus, and Apple Watch have in store for the marketing sphere. For the rest of the consumerist population, the devices are anticipated for their new design and features. But for marketing strategists, […]

4 Ways to make your sales team meetings more productive

Holding sales team meetings from time to time is a mandatory task for every business owner wanting to check if his sales force is in its best shape. This is the time when you get to strategize with the telemarketers running your call center support services and the very people who conduct actual sales negotiations […]

Open Access BPO releases guide to Philippine outsourcing

MAKATI CITY, Philippines, September 10, 2014 – Open Access BPO, a leading provider of business process outsourcing (BPO) solutions, releases a paper that answers the essential questions clients should ask before sending out tasks to a Philippine-based firm. The paper titled Don’t Outsource to the Philippines Until You Have Asked These Questions lists down 10 […]

4 Ways your call center support services can exceed expectations

It s no secret that if you truly want to boost customer satisfaction, the best way to go is to actively improve your customer service quality. But even if your customer service can keep customers happy, it takes a lot more to make sure they keep coming back and invite other people to join them. […]

Ways to fix common customer service complaints

Like any type of business, the customer service outsourcing industry lives by countless philosophies. But among a long list of addages it follows, there is one that experts consider as the mantra for failproof service. It is “Prevention is better than cure.”

5 Metrics to use in measuring content marketing success

Using content marketing as your primary digital marketing strategy can definitely bring your business many benefits, especially in the areas of search engine optimization (SEO), social media engagement, and public relations. This is why the content you create should not only be valuable to your target audience, but should also be strategically distributed. Meaning, it’s […]

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Open Access BPO 10 hours ago
Customers are more likely to stay loyal to brands that build meaningful ties with them. This entails conversational interactions.

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Open Access BPO 14 hours ago
A multilingual #CallCenter provides the most vital support a business needs when expanding overseas.

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Open Access BPO Yesterday
Understanding your consumers' needs enables you to:
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• grow your demographic; and
• increase your revenues.

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Open Access BPO Yesterday
𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐛𝐚𝐝 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐧𝐞𝐯𝐞𝐫 𝐞𝐚𝐬𝐲, 𝐛𝐮𝐭 𝐢𝐭'𝐬 𝐚 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐬𝐤𝐢𝐥𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐦𝐚𝐬𝐭𝐞𝐫.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.

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Open Access BPO 2 days ago
Your team embodies your brand to customers, from representing your values to delivering a top-notch experience.

That's why hiring those who match your brand's promise is a must. Otherwise, their inadequacies will misrepresent you as an unreliable company.

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Open Access BPO 2 days ago
Unresolved #CustomerService issues cause repeat complaints, which can have severe consequences like:
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Open Access BPO