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4 Customer service mistakes that startups unwittingly commit

Starting a business involves a lot of challenges. There are so many decisions to make and tasks to accomplish. With many areas of responsibilities to think about, small businesses unknowingly tend to overlook one very important pillar of success: customer service. While there are several factors that make up one’s success in business, delivering outstanding […]

Turn an angry caller into a loyal customer in 5 steps

Angry customers are considered as staple elements in firms that offer inbound customer service solutions, be it in the Philippines or any other top outsourcing destination. No matter how impeccable your company is in producing goods and serving your market, there will always be someone who encounters a problem with your products and contact you […]

Why subject lines matter when sending customer service emails

If your business uses email as a customer service channel or as one of your outsourced call center support services, you probably send your customers dozens of emails a day. You surely devote a great deal of time to ensuring that the each message’s body is well-put-together, but are you doing the same to the […]

3 Things to remember when creating customer satisfaction surveys

As a business that relies on the support received from your customer base, ensuring that your customers remain satisfied and loyal is your main task. Measuring their satisfaction with the use of surveys will always be a strong source of customer feedback that you can use in improving your services. With an effective strategy, your […]

5 Customer retention best practices call centers must consider

Customer retention seems to have acquired a different meaning in the call center field where it’s generally defined as any activity that a company undertakes to keep customers from leaving. In firms that deliver inbound call center solutions in top outsourcing hubs like the Philippines, retention activities can be as specific as talking customers out […]

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Open Access BPO
Open Access BPO2 days ago
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Open Access BPO
Open Access BPO6 days ago
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Open Access BPO7 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO2 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

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Open Access BPO2 weeks ago
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