Every contact center in the Philippines needs quality assurance not just for employee performance, but also for separating excellent hires from unqualified candidates. For recruiters to execute this role fully, they need to apply customer service principles in their hiring practice.
Outsourcing and offshoring are often interchanged because they are essentially the same: both activities entail the transfer of a company’s business function to a remote operations site. Despite being largely similar, there are certain traits that make outsourcing and offshoring different but associated with each other. Then how do they differ? The following key areas […]
E-mail marketing is a strategy used by most businesses to establish strong communication lines with customers. Open Access BPO, a leading provider of call center outsourcing services, explains how you can secure a winning e-mail marketing campaign for your business.
The call-to-action prompt is a crucial component of your marketing collateral. Open Access BPO, a leader in business process outsourcing in the Philippines, lists down qualities of an effective call-to-action prompt that you can use as guide whenever you need to write one. A call-to-action (CTA) prompt is a must-have in every social media and […]
The goal of setting up a successful e-commerce store can be achieved with wise preparation and allocation of resources. Open Access BPO gives some planning pointers for entrepreneurs who wish to open an online store in the future.
Outsourcing can empower a business to explore new opportunities and areas for expansion. Open Access BPO explains how exactly outsourcing can open the doors for growth that your business can significantly benefit from.
One common telemarketing strategy used by most companies in gaining leads is cold calling. Open Access BPO, a leader in business process outsourcing in the Philippines, explains how telemarketing agents can effectively carry out this process by avoiding some common mistakes.
How do you know if a data service provider is the right outsourcing partner for your company? Open Access BPO, a leading provider of call center outsourcing services, lists down some guidelines in choosing a data service outsourcing company.
Landing pages are very crucial in fulfilling one’s goal of generating new leads. The moment a prospective customer reaches your website’s landing page, everything found there can influence his decision to continue browsing your site and possibly do business with you. Open Access BPO shares a few tips on how optimize your site’s landing page. […]
