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Best practices for delivering SMS-based customer support

The power of SMS or short messaging system as a customer service tool has been receiving greater attention now that more and more companies realize how fast, cost-efficient, and personal service becomes when delivered through text messages. SMS has major advantages against other non-voice tools, but it needs to be executed with precise strategy in […]

How a Philippine outsourcing provider keeps business relationships healthy

What do outsourcing relationships need in order to survive? Practically, both parties need to allot sufficient funding on the outsourcing endeavors—the client investing money to keep the vendor’s operations going and keep the resources (manpower, skills, facilities) in top shape. In return, the investor reaps bigger profits and stronger customer ties, thanks to the vendor’s […]

Will media process outsourcing boom soon?

Multilingual call center services and KPO are two of the fastest rising subsets of outsourcing today. Like them, will media process outsourcing catapult its way to a high position in the industry?

What is multisourcing?

The presently evolving outsourcing industry has gone through numerous changes and even catalyzed the transformation of other industries, business models, and work practices. Outsourcing comes in many forms that were created and developed by industry players and motivated to come up with an approach that suits with their every business need. Among those forms is […]

10 Outsourcing mistakes businesses commonly commit

Whether you’re outsourcing to a call center in the Philippines or to an all-around voice and non-voice service provider, there’s a chance of you encountering mistakes if you aren t properly guided about the venture. Forbes gathered the common mistakes that you might encounter during an outsourcing contract so that you can avoid committing them.

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Open Access BPO
Open Access BPO9 hours ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

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Open Access BPO
Open Access BPO18 hours ago
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Open Access BPO
Open Access BPO2 days ago
91% of customers use #email every day, which makes it a staple of every brand's #multichannel strategy. As promising as it may be, however, it also has its own limitations.

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Open Access BPO
Open Access BPO3 days ago
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Open Access BPO
Open Access BPO4 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/3xfhcXl

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Open Access BPO
Open Access BPO1 week ago
Consumers turn to #SocialMedia and apps to learn and interact with brands. However, about 60% of online harassment happens on these channels.

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