5 Metrics to use in measuring content marketing success

OABPO Blog Team Published on September 8, 2014

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO
Using content marketing as your primary digital marketing strategy can definitely bring your business many benefits, especially in the areas of search engine optimization (SEO), social media engagement, and public relations. This is why the content you create should not only be valuable to your target audience, but should also be strategically distributed. Meaning, it’s not enough for you to focus on content creation. You also need to measure if your content marketing efforts are successful.

Content marketing success can never be measured by a single metric. Instead, you need to come up with a list of evaluation criteria that can help you comprehensively assess your standing as far as content marketing is concerned. Here are some areas to look at when evaluating the effectiveness of your content marketing efforts:

1. Website metrics

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO---Website-metrics

The most reliable tools in measuring content marketing success are your website analytics. Obviously, not all Google Analytics tools should be used when gauging this marketing area. The only ones that you will be needing the most are page views, crawl rates, time on site, inbound links, and bounce rates. These five website metrics will allow you to analyze website activities that are directly related to the content published on your website. They describe the extent and nature of content engagement and user experience happening in your own online portal.

2. Social media metrics

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO---Social-media-metrics

Social media remains to be the most strategic avenue to direct your content marketing efforts since most people like to read materials that are filtered according to their interests or their peers’. Moreover, social media metrics such as click-through rates, likes, comments, and shares, have great influence on SEO standing. For all of these reasons, your social media numbers are effective metrics in measuring how well your content is received by your target audience.

3. On-site social interactions

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO---On-site-social-interactions

Once traffic is driven to your site from the content you created and distributed, you need to observe the on-site engagement it generates. Even if you’re successful in driving people to your website, your marketing efforts will be rendered useless if those people don’t do anything once they reach your website. Qualitative feedback, email responses, and user discussions that contain user comments, inquiries, and criticisms are your measuring tools to see how socially captivating your published content is.

4. Lead generation and subscription

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO---Lead-generation-and-subscription

Lead generation is crucial in measuring content marketing success because it reflects how effective your content efforts are in converting people into contributors of your business revenue. Revenue is the single end goal of any marketing plan, so it makes sense to measure how many site visitors have successfully become leads upon gaining access to your content. Blog or email subscription lists are your master lists of quality leads. If people find your content valuable and agree to sign up for exclusive content privileges, you can treat them as leads that can later be convinced to do further business with you.

5. Conversions

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO---Conversions

Conversions from your leads, followers, site visitors, and subscribers illustrate the actual value of your content marketing. They signify that your efforts in creating quality content have guided people from being prospects to leads to actual paying customers. In the end, the money you gain from your content marketing marks the success of your campaigns. Since content marketing is an investment, the number of closed deals made from your content initiatives is a yardstick of your return of investment (ROI).

Monitoring the impact of your content marketing requires a multi-faceted assessment strategy. By using these areas as metrics in measuring content marketing success, you can effectively analyze results in refocusing your efforts to produce better content for your target audience.

Join us on facebook
Open Access BPO 11 hours ago
Ensuring exceptional #CustomerService through an outsourced #CallCenter requires a dedicated team of agents.

But the demanding nature of the job can sometimes take a toll on these agents, leading to burnout, which can affect the service your brand receives.

Here are key indicators that your #CustomerExperience team may be overwhelmed and struggling: https://buff.ly/4gpo6zF

----------
Our processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Learn how we can help your team thrive: https://buff.ly/4gpo6zF

#WeSpeakYourLanguage
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat #CX
Open Access BPO Yesterday
Disasters can happen at any time. So, if you're thinking about #outsourcing to a #CallCenter.
The best thing you can do to ensure your ops' resilience is to choose an #OutsourcingPartner with robust #DisasterRecover and #BusinessContinuity strategies.

Here's why and how (plus tips for implementing a successful outsourcing strategy):
https://buff.ly/3XdfhAg

----------
Open Access BPO's commitment extends beyond exceptional #CX.

Our robust information security strategy ensure the protection of your data, even in times of disaster: https://buff.ly/3AKd7jQ

#WeSpeakYourLanugage
#PhilippineCallCenters #disasterpreparedness
#BusinessResilience #RiskManagement
#CrisisManagement #DisasterPreparednessMonth
#EmployeeSafety
Open Access BPO Yesterday
The basics of #CustomerService training for reps encompasses all the qualities they need to have to be well-suited for any type of customer they encounter.

Here are 10 areas that trainers must focus on to bring out the best in each #CallCenter agent: https://buff.ly/4cZcbFO

----------
Arm your brand with the best #multilingual #CustomerExperince team: https://buff.ly/4gkS1cf

#WeSpeakYourLanguage
Open Access BPO 5 days ago
𝐀 𝐛𝐫𝐚𝐧𝐝𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐬 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐰𝐢𝐭𝐡 𝐚 𝐮𝐧𝐢𝐪𝐮𝐞 𝐚𝐧𝐝 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧 𝐚𝐜𝐫𝐨𝐬𝐬 𝐯𝐚𝐫𝐢𝐨𝐮𝐬 𝐭𝐨𝐮𝐜𝐡𝐩𝐨𝐢𝐧𝐭𝐬.

It reflects your brand's values, personality, and promises. | https://buff.ly/3zrGyqB

Reasons why you should have a unique branded #CustomerService strategy:

• 𝗗𝗶𝘀𝘁𝗶𝗻𝗰𝘁𝗶𝗼𝗻
A branded customer service strategy can help a business stand out from the competition.

• 𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝗰𝘆
It can ensure that all #CustomerSupport interactions are aligned with the company's brand.

• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆 𝗮𝗻𝗱 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻
By providing excellent customer service, a business can encourage customers to come back for more.

• 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻
A branded customer service strategy can help to improve customer satisfaction.

• 𝗕𝗿𝗮𝗻𝗱 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻
By providing excellent customer service, a business can build a positive reputation

----------
Outsource #CustomerDelight to a reliable #BPO without losing your #BrandIdentity: https://buff.ly/4d9aC8i

#WeSpeakYourLanguage
#branding #CustomerSatisfaction
#CustomerExperience #CX
Open Access BPO 5 days ago
Outsourcing can be a game-changer for businesses of ALL sizes, freeing up time and resources for growth! But it can come with some risks you might not know about.
𝗪𝗮𝗻𝘁 𝘁𝗼 𝗺𝗮𝗸𝗲 𝘀𝘂𝗿𝗲 𝘆𝗼𝘂'𝗿𝗲 𝗺𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝘀𝗺𝗮𝗿𝘁𝗲𝘀𝘁 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻?

Head over to our blog where we break down the critical outsourcing risks and how the RIGHT #BPO partner can be your secret weapon: https://buff.ly/4enNuUL

----------
Minimize outsourcing risks while maximizing growth with Open Access BPO's multilingual 24/7 CX, back office, and #KPO services.

Contact us today and we'll tailor-fit a program that addresses your specific goals and needs: https://buff.ly/3TsmD1x

#WeSpeakYourLanguage
#SMB #SME #BPOPartner #BusinessGrowth
#BusinessTips #RiskManagement
Open Access BPO 5 days ago
Outsourcing tasks to specialized professionals enhances the quality of your services, leading to greater #CustomerSatisfaction.

This satisfaction, in turn, can lead to boosted customer trust in your brand.
Let's have a look at the different ways #outsourcing can boost (not just earn) your customers' trust: https://buff.ly/3B2OJdB

- - - - -
Open Access BPO's data-secure and hyper-customizable solutions and data security make us one of the most trustworthy partners around.

Contact ust today and let's build you a winning #CX team: https://buff.ly/47lxPD3

#WeSpeakYourLanguage
#CustomerService #CustomerExperience