5 Metrics to use in measuring content marketing success

OABPO Blog Team Published on September 8, 2014

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO
Using content marketing as your primary digital marketing strategy can definitely bring your business many benefits, especially in the areas of search engine optimization (SEO), social media engagement, and public relations. This is why the content you create should not only be valuable to your target audience, but should also be strategically distributed. Meaning, it’s not enough for you to focus on content creation. You also need to measure if your content marketing efforts are successful.

Content marketing success can never be measured by a single metric. Instead, you need to come up with a list of evaluation criteria that can help you comprehensively assess your standing as far as content marketing is concerned. Here are some areas to look at when evaluating the effectiveness of your content marketing efforts:

1. Website metrics

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO---Website-metrics

The most reliable tools in measuring content marketing success are your website analytics. Obviously, not all Google Analytics tools should be used when gauging this marketing area. The only ones that you will be needing the most are page views, crawl rates, time on site, inbound links, and bounce rates. These five website metrics will allow you to analyze website activities that are directly related to the content published on your website. They describe the extent and nature of content engagement and user experience happening in your own online portal.

2. Social media metrics

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO---Social-media-metrics

Social media remains to be the most strategic avenue to direct your content marketing efforts since most people like to read materials that are filtered according to their interests or their peers’. Moreover, social media metrics such as click-through rates, likes, comments, and shares, have great influence on SEO standing. For all of these reasons, your social media numbers are effective metrics in measuring how well your content is received by your target audience.

3. On-site social interactions

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO---On-site-social-interactions

Once traffic is driven to your site from the content you created and distributed, you need to observe the on-site engagement it generates. Even if you’re successful in driving people to your website, your marketing efforts will be rendered useless if those people don’t do anything once they reach your website. Qualitative feedback, email responses, and user discussions that contain user comments, inquiries, and criticisms are your measuring tools to see how socially captivating your published content is.

4. Lead generation and subscription

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO---Lead-generation-and-subscription

Lead generation is crucial in measuring content marketing success because it reflects how effective your content efforts are in converting people into contributors of your business revenue. Revenue is the single end goal of any marketing plan, so it makes sense to measure how many site visitors have successfully become leads upon gaining access to your content. Blog or email subscription lists are your master lists of quality leads. If people find your content valuable and agree to sign up for exclusive content privileges, you can treat them as leads that can later be convinced to do further business with you.

5. Conversions

5-Metrics-to-use-in-measuring-content-marketing-success--Open-Access-BPO---Conversions

Conversions from your leads, followers, site visitors, and subscribers illustrate the actual value of your content marketing. They signify that your efforts in creating quality content have guided people from being prospects to leads to actual paying customers. In the end, the money you gain from your content marketing marks the success of your campaigns. Since content marketing is an investment, the number of closed deals made from your content initiatives is a yardstick of your return of investment (ROI).

Monitoring the impact of your content marketing requires a multi-faceted assessment strategy. By using these areas as metrics in measuring content marketing success, you can effectively analyze results in refocusing your efforts to produce better content for your target audience.

Join us on facebook
Open Access BPO 4 days ago
Knowing your customers' language and knowing how to speak it isn't enough to deliver an authentic #CustomerExperience.

The culture behind those spoken words means more to your customers than you think.
Find out more: https://buff.ly/e28Yt8N

----------
Create meaningful experiences for your customers with a trusted #CustomerSupport expert: https://buff.ly/lhteQGz

#WeSpeakYourLanguage
#CX #CustomerService
Open Access BPO 5 days ago
𝗛𝗲𝗹𝗽𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗲𝗿 𝗔𝗴𝗲𝗻𝘁𝘀 𝘄𝗶𝘁𝗵 𝗧𝗶𝗺𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
https://buff.ly/BHHgR6Z

Time management is more than just a metric in #CustomerService
It translates to:
• high productivity;
• impressive #CustomerExperience quality;
• good brand reputations; and
• assured customer retention.

The key here is to encourage your #CustomerSupport team to be mindful of how they manage their time.

----------
Worried about handling critical business needs while managing agent productivity?
Let us worry about program and employee management so you don't have to!

Outsource now: https://buff.ly/4orA88D

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO 5 days ago
One way of ensuring excellent #CustomerExperience is to make sure your in-house or outsourced #CustomerService team recruites high-performing employees.

But finding those employees can be tough! Don't let apathetic or ineffective communicators ruin the customer rapport, satisfaction, and loyalty you've worked hard to build.

𝗟𝗲𝘁'𝘀 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝘁𝗵𝗲 𝘁𝘆𝗽𝗲𝘀 𝗼𝗳 𝗿𝗲𝗽𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝘀𝗮𝗯𝗼𝘁𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗯𝗿𝗮𝗻𝗱 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻: https://buff.ly/9xglwf8

----------
Open Access BPO's stringent #recruitment and #training processes ensure that only the best agents represent your brand.

Ready to build a world-class support team?
Contact our #CX experts today over at https://buff.ly/kIT2J3x

#WeSpeakYourLanguage
#CSat #EmployeeManagement
#CustomerSupport
Open Access BPO 6 days ago
Today marks International Day of Awesomeness, a reminder to embrace the extraordinary.

One of Open Access BPO's core values, "Make Awesome Happen," guides us in our commitment to excellence.

We strive to create an awesome work environment for our team, build awesome partnerships that drive success, and ultimately, deliver awesome solutions that positively impact our clients' customers.

#WeSpeakYourLanguage
#AwesomeOABPO #OABPOholidays
#InternationalDayOfAwesomeness
Open Access BPO 6 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗠𝗮𝗻𝗶𝗹𝗮'𝘀 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗕𝗹𝗼𝗼𝗱 𝗗𝗼𝗻𝗮𝘁𝗶𝗼𝗻 𝗗𝗿𝗶𝘃𝗲

Open Access BPO Manila's annual blood donation drive last March 5 was a success, with more than 30 employees taking part in this life-saving initiative.

Held two weeks after the Davao team hosted their leg of the program, OABPO Manila's Clinical Services team partnered with the Philippine Red Cross.
Employee blood donations totaled nearly 14,000 CCs, expected to help over 90 patients.

Open Access BPO makes it a point to give back to the community this annual bloodletting event and several outreach programs.

#WeSpeakYourLanguage
#OneForHealth #OABPOCares
Open Access BPO 9 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢'𝐬 𝐂𝐨𝐦𝐦𝐢𝐭𝐦𝐞𝐧𝐭 𝐭𝐨 𝗚𝗲𝗻𝗱𝗲𝗿 𝗘𝗾𝘂𝗶𝘁𝘆 𝐨𝐧 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗪𝗼𝗺𝗲𝗻'𝘀 𝗗𝗮𝘆

On International Women's Day, Open Access BPO acknowledges the significant contributions of women leaders and innovators globally.

This year's theme, #AccelerateAction, reminds us that we must urgently dismantle barriers to gender equality.

Open Access BPO is dedicated to cultivating an environment that empowers women at all career stages.

We support established leaders, high-potential employees advancing within the organization, and emerging talent exploring their professional capabilities.
Our global offices are structured to ensure safe and inclusive spaces, fostering professional development and innovation.

We're committed to building a #diverse and equitable workplace where women are empowered to realize their full potential.
Open Access BPO actively supports initiatives that drive systemic change and contribute to a more equitable future.

#WeSpeakYourLanguage
#OABPOonIWD2025 #IWD2025
#InternationalWomensDay