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How call centers improve their employee onboarding program

A look at any leading call center company in the Philippines can prove the impact of proper employee onboarding to the productivity of the workforce and the overall success of the company. Top outsourcing firms are aware that how new hires are welcomed to, educated about, and immersed into the workplace can determine their performance […]

What are the differences between BPO and KPO?

The abundance of proficient workforce and outsourcing firms offering call center services in the Philippines made the country a leading BPO (business process outsourcing) capital in the world. For these same reasons, BPO has become synonymous to call centers. What many people may not be aware of, however, is that the services outsourced to the […]

How the Philippine finance and accounting outsourcing grows

A significant portion of the Philippines’ outsourcing clientele is composed of businesses under the finance and accounting industry. This makes the nation a leading destination for basic call center services and higher-level business process solutions. Companies that are outsourcing to a call center in the Philippines typically send out cash processes requested by the customers. […]

How effective is Facebook as a customer service channel?

Customer service and back office outsourcing in the Philippines and other BPO capitals benefit from social media for enabling them to provide multiple channels for their services. Among the plethora of social networking sites available today, Facebook emerged as the top choice for non-voice inbound customer service because of its comprehensive platform that allow for […]

Will Amazon’s Fire Phone redefine tech support and e-commerce?

After making waves in the e-book reader and tablet markets with their Kindle product line, Amazon has just announced the release of their first smartphone. Interestingly enough, it promises easy shopping and queue-less tech support to users, among its string of features. Open Access BPO looks at how the Fire Phone can revolutionize customer service […]

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Open Access BPO2 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

#WeSpeakYourLanguage #OACelebratesDiversity #GlobalDiversityAwarenessMonth
Open Access BPO
Open Access BPO3 days ago
User-generated content may provide marketing opportunities, but they can also affect your #brand reputation. Amp up your #ContentMarketing strategy while ensuring those content submissions comply to ownership policies with an expert #ContentModeration team: https://zcu.io/5Arf

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Open Access BPO3 days ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0

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A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

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Open Access BPO5 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

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Open Access BPO6 days ago
Prevent cancellations and help your #CustomerService team retain customers with these #CustomerRetention strategies. Here's how: https://zcu.io/b7hc

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