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Why call centers focus on making repeat customers happy

Why should call center agents treat past buyers like VIPs? Open Access BPO, a leader in call center outsourcing in the Philippines, shares statistics that prove the value of customer loyalty in any business. “Retaining customers is more important than gaining new ones.” Marketers have many words to live by, and this line is probably […]

Will Facebook’s Slingshot app trump Snapchat?

Many believe that Facebook’s latest Snapchat competitor will finally redeem the social network’s past social app flops, but others still see the pioneer of ephemeral messaging to continue its reign in the young crowd. Open Access BPO examines how Slingshot will fare in the social app scene.

How a call center scores new customers

How do call centers help businesses get new customers? Open Access BPO shares some industry-wide practices that guarantee telemarketing success. For businesses that want to venture into call center outsourcing, the Philippines comes as one of their first choices because of the time-tested services and strategies that local telemarketers practices to widen the consumer base […]

What is social commerce and how does it work?

Online retailers have been helping back office outsourcing in the Philippines and other major offshoring capitals thrive through the various types of e-commerce services they entrust to BPO firms. This relationship showed immense growth during the onset of social commerce. Open Access BPO explains how social commerce works and the types of activities involved there.

What to consider when hiring tech talents

Hiring tech talents is a feat for most call centers, but the problem is that they don t know who to look for or where to look. Open Access BPO shares insights on tech talent hiring to guide businesses in finding their future company assets.

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Open Access BPO1 day ago
CCAP is a non-profit association made up of the top call centers in the Philippines.

As its newest member, Open Access BPO is looking forward to helping the local #BPO industry advance in the global scene.

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Open Access BPO
Open Access BPO4 days ago
Don't let unmoderated user-generated content harm your brand's reputation.

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Open Access BPO5 days ago
Open Access BPO is honored to be the newest member of the Contact Center Association of the Philippines - CCAP.

We support the organization's initiatives to drive industry innovation and elevate service quality among Philippine-based contact centers.

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Open Access BPO
Open Access BPO6 days ago
"We look forward to working with the Contact Center Association of the Philippines - CCAP and other players in the local sector to champion the Filipino contact center industry in the international arena." - Joy Sebastian, Open Access BPO's Global Vice President

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Open Access BPO
Open Access BPO6 days ago
Outsourcing your #DataManagement to #offshore hubs like the Philippines or India will save you money and time. But is your data safe?

Here's how seasoned outsourcing providers ensure data security: https://buff.ly/3gsPbVR

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Open Access BPO1 week ago
Tailor your #CustomerCare strategy according to your customers' needs.

Here are the four different kinds of shoppers and the #CustomerSupport approach they prefer: https://buff.ly/3xpzHqW

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