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What is social commerce and how does it work?

Online retailers have been helping back office outsourcing in the Philippines and other major offshoring capitals thrive through the various types of e-commerce services they entrust to BPO firms. This relationship showed immense growth during the onset of social commerce. Open Access BPO explains how social commerce works and the types of activities involved there.

What to consider when hiring tech talents

Hiring tech talents is a feat for most call centers, but the problem is that they don t know who to look for or where to look. Open Access BPO shares insights on tech talent hiring to guide businesses in finding their future company assets.

What basic e-commerce components can I outsource?

Outsourcing in the Philippines and other top offshore destinations has become a solution for merchants who are in need of aid in creating an e-commerce website. Open Access BPO enumerates the components that outsourcing firms contribute to empower a launching online store. An e-commerce transaction is played by three important roles: the customer, the e-commerce […]

8 Job titles that didn’t exist before the BPO boom

Big Data Architect, Data Scientist, and Cloud Service Specialist—these are just some of the positions that didn’t exist before digital technology took over the business scene. Open Access BPO lists down eight job titles that only came to be in 2008. The ever-evolving business landscape has been catalyzing workplaces all over the world, and along […]

How outbound sales agents can successfully close the deal

What are the secrets to outbound sales success? Open Access BPO, an outsourcing firm with almost a decade of telemarketing experience, shares some tips about closing deals over the phone. Closing a sale face-to-face with a client can be quite a challenge. On the phone, it can be twice as challenging since the agents have […]

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Open Access BPO
Open Access BPO7 hours ago
Planning to set up your own team of #CallCenter agents? Get familiar with these 5 key #hiring strategies before outsourcing your business needs to a #BPO company: https://zcu.io/FHNE

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Open Access BPO3 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

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Open Access BPO4 days ago
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Open Access BPO5 days ago
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Open Access BPO5 days ago
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Open Access BPO6 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

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