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Report: Retail customers want web-savvy service

A survey suggested that shoppers prefer phone transactions to be supported by web-based programs. Open Access BPO shares some findings that retailers who are outsourcing to a call center in the Philippines and other top offshore hubs need to know. A report released recently by IT customer engagement specialist Kana revealed several things about retail […]

How call centers use technology to personalize customer service

Before outsourcing to a call center in the Philippines, know whether your prospective vendor could take advantage of modern innovations to personalize customer service. Open Access BPO explains the importance of personalized service and how to achieve it. Businesses need to provide several factors to customers to be able to earn their trust. A company […]

Choosing a live chat program: pre-developed or customized?

Live chat is an indispensible customer service tool used by most outsourcing firms today. Instant messaging programs can be purchased fully made or it can also be developed based on your company’s needs; but which suits your business best? Open Access BPO will help you choose.

Google now lets you know if a webpage is not optimized for mobile

Google now notifies Internet users if the search result will redirect them to a mobile homepage. How should businesses, including those that outsource to the Philippines and other offshore destinations, adjust to the change? Open Access BPO shares some insight regarding the matter. Have you ever Googled something on your smartphone, and when you clicked […]

How outsourcing helps SMBs get skilled staff

Excellent employees are instrumental to a growing company’s success, but most SMBs are still having trouble finding the right talents. Open Access BPO explains the importance of great hires and shares insights on how SMBs can recruit competent individuals. For small and medium-sized businesses (SMBs) that are aiming for expansion, the most important components they […]

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Planning to set up your own team of #CallCenter agents? Get familiar with these 5 key #hiring strategies before outsourcing your business needs to a #BPO company: https://zcu.io/FHNE

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How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

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A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

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Open Access BPO6 days ago
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