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5 Content management strategies for promoting your blog

Web content management is one of the business process outsourcing (BPO) services in the Philippines that businesses from all over the world entrust to the country. How do Philippine firms excel at this service? Open Access BPO shares some of the ways how.

What is the role of customer service in marketing success?

Businesses outsource call center solutions in the Philippines to improve their customer service, and in doing so, they get closer to marketing success. Open Access BPO points out the importance of great customer experience in building a brand. Marketing and customer service alignment is the key to business success. This is what we tackled in […]

Report: Retail customers want web-savvy service

A survey suggested that shoppers prefer phone transactions to be supported by web-based programs. Open Access BPO shares some findings that retailers who are outsourcing to a call center in the Philippines and other top offshore hubs need to know. A report released recently by IT customer engagement specialist Kana revealed several things about retail […]

How call centers use technology to personalize customer service

Before outsourcing to a call center in the Philippines, know whether your prospective vendor could take advantage of modern innovations to personalize customer service. Open Access BPO explains the importance of personalized service and how to achieve it. Businesses need to provide several factors to customers to be able to earn their trust. A company […]

Choosing a live chat program: pre-developed or customized?

Live chat is an indispensible customer service tool used by most outsourcing firms today. Instant messaging programs can be purchased fully made or it can also be developed based on your company’s needs; but which suits your business best? Open Access BPO will help you choose.

Google now lets you know if a webpage is not optimized for mobile

Google now notifies Internet users if the search result will redirect them to a mobile homepage. How should businesses, including those that outsource to the Philippines and other offshore destinations, adjust to the change? Open Access BPO shares some insight regarding the matter. Have you ever Googled something on your smartphone, and when you clicked […]

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Open Access BPO7 days ago
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