Multilingual call center outsourcing is a flourishing sector in the Philippines that owes much of its growth to the availability of language-proficient agents in the country. In Open Access BPO alone, the initial roster of foreign-language agents tripled within less than a decade of operation. What makes the Philippine workforce ideal for multilingual call center […]
Multilingual tech support remains on high demand, and there are different types of agents who can do this. Which type best suits your brand? It’s always been a challenge for businesses to provide effective multilingual tech support to meet the diverse needs of their customers. With customers expecting seamless communication and timely assistance in their […]
Moderating the user-generated content submitted to your website is part of your duty as the business owner, so why should visitors and submitters take part in the moderation practices? Open Access BPO explains the benefits of having a participative online community.
Aside from stronger customer ties, what other benefits can multilingual call center agents bring to a business? Open Access BPO explains how linguistic and cultural diversity can propel companies to greater heights. Multilingualism is a marketable skill, especially in the call center outsourcing industry where effective communication is among the main duties that multilingual technical […]
Outsourcing web services is greatly helpful in keeping your brand’s strong digital presence. How helpful is it? Read on here. Websites, web applications, and other web services play a pivotal role in attracting and engaging customers. However, developing and maintaining these web services can be a complex and resource-intensive task. This is where outsourcing web […]
For most companies, call center analytics have become instrumental in elevating customer satisfaction. For those in the healthcare industry, it’s more than just a tool for improving customer service quality. Open Access BPO points out how analyzing big data can benefits healthcare providers. Analytics has undeniably helped companies understand consumer behaviors and preferences, enabling them […]
There are several things to consider when choosing equipment and software for outbound sales, inbound customer service, multilingual support, and other call center services. Open Access BPO shares some of the steps that outsourcing firms take to make technology a worthwhile investment.
The business process outsourcing industry (BPO) continues to play a significant role in reconstructing the Philippines from economic ruins to a thriving Asian nation. Open Access BPO reports about the upcoming growth of the country, as predicted by a top economist.
Who isn’t using Facebook to generate leads nowadays? Brands are wising up by taking their lead generation efforts to where they engage with their market the most—on social media sites. Join the crowd of successful marketers by applying Open Access BPO’s lead generating tips for social networks. A Hubspot study revealed that 52% of all […]