What call center outsourcing services do video game businesses need?

What call center outsourcing services do video game businesses need?

OABPO Blog Team Published on May 29, 2014

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The Philippines has found its niche in the gaming solutions industry. Open Access BPO enumerates the call center outsourcing services that Philippine-based firms handle for foreign video game producers.

The interactive entertainment industry is a booming market that has been tapping the outsourcing sect to aid companies with their game development and gamer support needs.

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The industry has been shaping outsourcing capitals into game dev hubs by sending game-related duties there. Among those top destinations is the Philippines, but the country has found its niche in the outsourced services business, making it one of the top destinations for processes beyond the game design and development.

Philippine call centers have been handling gaming accounts for digital entertainment companies. These firms are seen to combine with the outsourced game development sector to reach the $1 billion worth in the next decade through these voice services they provider to gamers:

  • Customer support

    Phone representatives with experience and interest in gaming are preferred for this task because they would be addressing game-related concerns relayed to them. These could be about the gameplay, rules, membership, in-game purchase, game interface, or functionality. Customer support agents under gaming accounts may also give real-time or in-game assistance via live chat.

  • Tech support

    Tech support agents are the ones that players contact when they need help with the game’s technical aspects, such as installations and bugs. They usually fix hardware issues, so they should be adept at using video game consoles and consumer electronics as well as their components (memory boards, graphic cards, etc).

  • Billing and sales

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    Agents under this unit take care of fee processing for game subscriptions and memberships. Players may also transact with them for their in-game purchases and for buying gaming accessories. In some cases, they receive reports of fraud and account hacking, which are areas that are within tech support and customer service’s scope.

    A market as lucrative as the interactive entertainment industry can indeed benefit from outsourced voice services such as the ones mentioned above. Availing game solutions could give players a better gaming experience, so consider the expertise of the outsourcing location to ensure that the services are of topnotch quality.

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#Repost | Team Allied Services and You:
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The companyโ€™s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

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Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

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September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

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#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

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Ensure high quality support for your customers: OpenAccessBPO.com/get-started

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Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
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Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
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Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

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Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

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Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

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