Mobile marketing highlights from the Internet Trend Report 2014

OABPO Blog Team Published on May 30, 2014

digital-marketing--Open-Access-BPO
This year s Internet Trend Report is out, and it has findings that could make you rethink that way you do business online. Open Access BPO highlights some of the key trends to help you build a stronger digital marketing strategy.

Venture capitalist and Kleiner Perkins Caufield & Byers partner, Mary Meeker, has released the much anticipated 2014 edition of the Internet Trend Report, which reflected a trend that has been constantly spotted in the past few releases of the study—the rising use of mobile technology in marketing. Here are some of the key findings included in the research:

Internet access growth is led by mobile

The report states that the growth of Internet access has slowed down but not on mobile. What does this mean for businesses? If you only market on the web, you have a lower chance of expanding audience reach because:

• The number of people accessing the web via desktop is growing less than 10% annually.

• Smartphone subscribers show a stronger growth at 20%.

• Smartphone use is at its peak, with a 30% growth since 2009 and 315 million units shipped worldwide in the last quarter of 2013.

• Tablet use is a different story, as the increasing demand for the device led manufacturers to produce 52% more tablets last year.

• Mobile traffic accelerated by 81%, thanks primarily to video content.

• Now, mobile accounts for 25% of the total Internet usage, a rate that is 11 times higher than the 2013 figure.

Massive growth in Internet use seen in underpenetrated markets

An interesting finding is that Internet use grows fastest in developing markets that are hard to monetize, such as Indonesia, Nigeria, and India. Smartphone users are also increasing most rapidly in markets that mobile manufacturers have yet to fully penetrate, including China, Indonesia, India, and Brazil. Africans, meanwhile, are reportedly the biggest Internet users in the world, consuming 38% of the overall tally. They are followed by Asians, whose share is at 37%, and by North Americans, South Americans, Australians, and Europeans, with 19%, 17%, 17%, and 16% respectively.

A new breed of consumerism

digital-marketing--Open-Access-BPO-

Unsurprisingly, mobile digital marketing is shaping the way business is done even more. It follows that consumer behavior and preference are increasingly dependent on mobile devices. For one, brick-and-mortar businesses are seeing less and less customers because:

• People spend 20% of their time using mobile devices, and 25% is spent online.

• People prefer mobile counterparts of activities that used to be done in person or over the phone. Bookings, orders, purchases, and payments can be transacted via the mobile web, and there also apps that replace the traditional methods of hailing a cab, buying music, watching TV, and finding business establishments.

Many businesses, however, are still missing out on the opportunity to grow by leveraging on mobile technologies. The Internet Trend Report revealed that:

• Only 4% of the total ad spending goes to mobile activities even if 20% of the consumers time is spent there.

• The share for Internet ads is also 3% short of the 25% of the time people spend online.

• The majority or 45% of ad budget is spent on TV even though this medium only makes up 38% of consumer time consumption.

• The public spends the least of their time on print media (5%), but published ads consume 19% of the promotional budget.

The gist

The mobile user demographic is a promising market that many businesses have yet to tap despite the gradual transfer of their marketing and advertising efforts from traditional forms of media to mobile ones. Mary Meeker s Internet Trend Report reflects the foreseeable dominance of mobile technology as the primary platform for market engagement, so businesses wanting to lead their industry must take advantage of mobile tools.

Join us on facebook
Open Access BPO 3 days ago
Improving the #CallCenter agent experience involved offering incentives that make your #CX reps genuinely proud of their work and and the company that handles them.

𝗦𝗶𝗺𝗽𝗹𝘆 𝗽𝘂𝘁, 𝗶𝘁'𝘀 𝗮𝗹𝗹 𝗮𝗯𝗼𝘂𝘁 𝘁𝗮𝗸𝗶𝗻𝗴 𝗰𝗮𝗿𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀.
Here are some reasons why you should improve the employee experience: https://buff.ly/4gdjGMg

----------
Get access to #CustomerSupport experts to frontline your programs: https://buff.ly/3ZctHmL

#WeSpeakYourLanguage
#EmployeeManagement #EmployeeEngagement
Open Access BPO 3 days ago
Being consistent in making customers happy means being adaptable to whatever they need.

Sometimes, this means abandoning some customer service ideas such as these: https://buff.ly/3z6weEo

----------
Stop settling for average customer support.
Partner only with a trusted #outsourcing expert and give your customers the best #CX they deserve!

Outsource now: https://buff.ly/3ZbcDgV

#WeSpeakYourLanguage
Open Access BPO 4 days ago
Disasters can happen at any time. So, if you're thinking about #outsourcing to a #CallCenter.

The best thing you can do to ensure your ops' resilience is to choose an #OutsourcingPartner with robust #DisasterRecover and #BusinessContinuity strategies.

Here's why and how (plus tips for implementing a successful outsourcing strategy):
https://buff.ly/3XrZheN

----------
Open Access BPO's commitment extends beyond exceptional #CX.

Our robust information security strategy ensure the protection of your data, even in times of disaster: https://buff.ly/4ebCrxT

#WeSpeakYourLanugage
#PhilippineCallCenters #disasterpreparedness
#BusinessResilience #RiskManagement
#CrisisManagement #DisasterPreparednessMonth
Open Access BPO 5 days ago
#CallCenters have a crucial role in delivering outstanding #CustomerExperiences and ensuring #CustomerSatisfaction.

𝗛𝗼𝘄𝗲𝘃𝗲𝗿, 𝘄𝗶𝘁𝗵 𝗴𝗿𝗲𝗮𝘁 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗰𝗼𝗺𝗲𝘀 𝘁𝗵𝗲 𝗻𝗲𝗲𝗱 𝗳𝗼𝗿 𝗽𝗿𝗲𝗽𝗮𝗿𝗲𝗱𝗻𝗲𝘀𝘀.

Brands need to be aware of these potential #CallCenter concerns (and be well-equipped to handle them effectively): https://buff.ly/3XrjqAP

----------
Let the Open Access Difference ensure seamless #CX and #CustomerLoyalty, maintain your brand's reputation, and protect your ops from these call center nightmares.

Contact us today so we can set up a program that addresses your needs and meets your goals:
https://buff.ly/4cOetY6

#WeSpeakYourLanguage
#CallCenterTips #CustomerService
#CustomerSupport #CSat
#DisasterPreparednessMonth
Open Access BPO 5 days ago
September is Disaster Preparedness Month.
We at Open Access BPO are committed to disaster preparedness to ensure uninterrupted service delivery for our partners and a consistently safe and productive workspace for our teams.

----------
Natural or man-made disasters can happen at any time. Safety should be a top priority for everyone, so it's essential to be prepared.

We do our part by maintaining a resilient workforce. From regular evacuation drills to first aid training, we prioritize everyone's safety on-site.

Contact us today to learn more about our strategies and protocols for keeping our teams, our client's ops, and critical data safe: buff.ly/3XsZK0z

#WeSpeakYourLanguage
#DisasterPreparednessMonth
#BusinessContinuity #EmployeeSafety
Open Access BPO 9 days ago
Elevate your #CustomerExperience and drive business growth with exceptional #CustomerSupport delivered by a dedicated #CallCenter partner.

Captivate your customers and build lasting relationships through personalized service, timely responses, and a commitment to exceeding expectations.

Here are tips your outsourced call center's customer retention team must consider: https://buff.ly/3X1pWhn

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport.

Contact us today and let our #CX specialists hyper-customize a program just for you: https://buff.ly/4cGonLn

#WeSpeakYourLanguage