Twitter has announced to completely redesign the layout of its members’ individual profiles. And along with the overhaul, there will be changes to the way social media marketing is done in the microblogging site.
Twitter has announced to completely redesign the layout of its members’ individual profiles. And along with the overhaul, there will be changes to the way social media marketing is done in the microblogging site.
Filipino fresh graduates wishing to take home a fat paycheck on their first job need not look any further than the Philippines. At least that’s what Salary Explorer says. The site reports the average salary for call center agents in the Philippines is around PhP 30,600, excluding allowances and other benefits. Online lender Digido listed […]
We explained before that the success of multi-channeling inbound customer service through social media lies on the social networks you use to deliver customer care. These tools are the ones your customers use the most or the sites they visit often. While there is a plethora of social media sites and apps available for brands […]
The Associated Chambers of Commerce and Industry of India (Assocham) reported that a large portion of the country’s voice service and call center market is moving operations to the Philippine call center industry. This is mainly due to the Filipino workers’ more neutral English accent.
Level up your capabilities by incorporating some fun into your team’s work! Here’s how you can leverage gamification in technical support. Providing efficient and effective technical support to your customers is essential for maintaining their satisfaction and loyalty. However, traditional approaches may sometimes fall short in engaging both your customers and support agents. This is […]
There’s no question that content moderation protects your online community from harmful content that could destroy your brand. On the surface, moderation keeps your web content clean and high quality, but can this solution safeguard submitted information from getting released without your or your community members’ authorization? Data security is an aspect of online moderation […]
Goal alignment is one of the many things that clients want to be sure of before outsourcing to a call center in the Philippines. They see to it that the visions of the outsourcing firm correspond with their business goals to guarantee the partnership’s success. This alignment, however, doesn’t stop at the managerial level.
Image moderation is not a process solely intended to keep your website free from unwanted posts submitted by your online following; you can also use this as part of your online marketing strategy. Various studies have proven the importance and effectiveness of images in driving market engagement, but simply inserting photos to make a pitch […]
“How competitive is your job?” Career resources site Salary Explorer asked this to its members to gauge the competitiveness level of work duties under various industries. With call center outsourcing jobs deemed by some as repetitive and requiring low skill set, it may come as a surprise that voice-based customer service positions are among the most […]